Heritage GMC Buick - Service Center

Expressing Dissatisfied with service. I brought my vehicle in Fay scheduled service appointment, which included oil change, fluid level check, and addressing a washer fluid indicator ligh I brought my vehicle in Fay scheduled service appointment, which included oil change, fluid level check, and addressing a washer fluid indicator light. Additionally, informed Nathan, service advisor, an intermittent engine light issue that I suspect might be related to the transmission module. While waiting for my vehicle, I observed Nathan attending to another customer regarding his vehicle. Nathan assured him that a loaner vehicle was being prepared and he would notify him when he could transfer his belongings. However, when that customer requested a different type of vehicle, Nathan accommodated his request. Eventually, Nathan informed me that I would need to schedule another appointment for a diagnosis. I inquired about leaving my vehicle that day , he explained the shop’s heavy workload. He suggested returning Monday, noting that two new technicians would be starting that day which might expedite the process. I reiterated my need for a loaner vehicle upon my return, but Nathan stated that all loaners were currently unavailable, despite having assured the other customer of their availability. I dropped off my vehicle Monday. I reminded Nathan-of my urgent need for a vehicle due to a family bereavement and reiterated my request for a loaner which was again denied, with no expectation of availability of my vehicle by Friday This inconsistency in service was concerning specifically the inconsistent handling of loaner vehicle request and overall lack of timely communication. I also pointed out that the initial service appointment did not address the washer fluid issue. The level of of service I received did not meet my expectations, and I perceived a disparity in treatment. As customer service significantly influences my decision-making when purchasing a vehicle , I have consistently chosen Heritage Buick for service despite potentially higher costs, due to my emphasis on reliable service. However, this recent experience has severely undermined my confidence in your dealership. I formally requested a review of this matter and a response outlining the steps your dealership will take to address my concerns. Inconsistent handling of loaner vehicle request. I would really appreciate if someone would contact me. More

The dealership it's self is great the technicians on the other hand. I guess get in a hurry or over look things. other hand. I guess get in a hurry or over look things. More

Horrible service department very rude and disrespectful to my 70 year old mother who was simply dropping off a brand new company vehicle for me that we bought a few weeks ago already having problems with c to my 70 year old mother who was simply dropping off a brand new company vehicle for me that we bought a few weeks ago already having problems with car More

I made an appointment so drop off was quick and easy, Car was ready before I expected it to be ready and no one tried to sell me other services. was ready before I expected it to be ready and no one tried to sell me other services. More

They treated me very well. I will be back. Nathan and Brad kept me informed on what was happening. I will be back. Nathan and Brad kept me informed on what was happening. More

They got me taken care of without any hassle, I prefer to go to this location. go to this location. More

Shawn Waara and the team at Heritage have always gone above and beyond to make sure that we're taken care of. I've purchased 15 vehicles from them for personal and company use over the last few years an above and beyond to make sure that we're taken care of. I've purchased 15 vehicles from them for personal and company use over the last few years and will continue to do business with them in the future. Very happy with the whole team. More

Took way too long not even happy. none none one can make me happy not even a call to let me know what’s going on none none one can make me happy not even a call to let me know what’s going on More

Sam was awesome! I got there and within 5 minutes my Yukon was already being worked on. The area was very clean and fresh coffee was available. Great customer service I got there and within 5 minutes my Yukon was already being worked on. The area was very clean and fresh coffee was available. Great customer service, good friendly people. I will definitely look forward to coming back for my next oil change. More

Took my car because the engine light turn on and left it there to get fix and go through the extended warranty( which that is a fraud!) The mechanic would never be there to answer and when he was he keep gi there to get fix and go through the extended warranty( which that is a fraud!) The mechanic would never be there to answer and when he was he keep given me the go around on the same thing. Went to pick it up and the battery was dead and would turn had tow it at the end. More