Heritage Honda Parkville

Simply put this is by far the best customer service in this field with high satisfaction overall, plus they are patient and helping for the customer. Would highly recommend to anyone wishing to work wi this field with high satisfaction overall, plus they are patient and helping for the customer. Would highly recommend to anyone wishing to work with someone who knows what they're talking about and are there for you. I personally found Erin's help ad suggestions very beneficial and engaging. She was able to work with both speed and diligence, while maintaining a positive attitude with a productive outcome. Only the best representatives are able to work with a mindset like this one. She was able to answer all of my questions and provide me with information we found useful, overall i'd say that she not only was the best representative, but also the most professional well-grounded individual in the industry throughout the years I've been in it. Throughout the entire experience there was nothing to complain about. From the moment I walked inside there was nothing but smiles and happy faces to be seen. Looking back, within this experience I found this entire establishment to be professional. Highest regards to Erin and I wish them all well. More

Branford and Cesar were great at helping me with the whole process. Without those two I would still be lost and confused. Thank you guys again! whole process. Without those two I would still be lost and confused. Thank you guys again! More

I had a great experience at Honda Heritage. Erin took the time to provide a thorough search of their inventory to satisfy my requirements in a car. The process was swift, laidback and even fun Erin took the time to provide a thorough search of their inventory to satisfy my requirements in a car. The process was swift, laidback and even fun at times thanks to Erin. I would definitely recommend purchasing a vehicle from here and especially to work with Erin. I will definitely return to Honda Heritage the next time I purchase a Honda. More

Erin was likely the friendliest and least-slimy salesperson we've purchased a car through. She quickly responded to our Internet inquiry and prepared two vehicles for us to see at our scheduled vi salesperson we've purchased a car through. She quickly responded to our Internet inquiry and prepared two vehicles for us to see at our scheduled visit. She helped us decide between a standard and hybrid model of CR-V, tolerated our many questions, shared some of her personal experiences with these vehicles, and allowed us to focus during the test drive – all without pressure to close a deal. She also helped us review payment and extended warranty options so we could make an informed purchase. She was candid, personable, and professional. As for the dealership, there are some improvement areas: the lighting is dark, making the showroom feel less comfortable (than the Heritage Fallston location, at least). The "detail job" that was done by my request didn't address the stains I had pointed out, and left the car with a slippery finish (especially the floor mats, making entering and driving a bit concerning). It was a hassle to arrange insurance (on a Saturday evening) before the dealership would allow us to take possession of the vehicle. Despite these gripes, the dealership management was accommodating to our desire to use outside financing, and also handled our registration details. The restroom was clean, and bottled water was readily offered during our visit. Everyone was friendly and working diligently, and it was clear this particular day was a busy one. In total, we're very happy with our purchase, and know we drove away with a car we will love. No buyer's remorse here at all! We'll be back for our next Honda! More

Mike Teper was able to locate a very popular version of the car we wanted. He was helpful and knowledgeable throughout the process. Would recommend the car we wanted. He was helpful and knowledgeable throughout the process. Would recommend More

Mike Teper was great to deal with. He was knowledgeable, friendly and efficient. Definitely recommend! He was knowledgeable, friendly and efficient. Definitely recommend! More

I had a very positive experience at Heritage Honda of Parkville. My sales consultant, Mike Teper, was friendly and professional. I would recommend this dealership to potential car buyers, new or used. Parkville. My sales consultant, Mike Teper, was friendly and professional. I would recommend this dealership to potential car buyers, new or used. More

Service was great got me the car I wanted I will always be a Honda customer be a Honda customer More

Given the circumstances, it was quick, efficient, and painless. Ryder Roberts-Smith was very helpful and professional. Thank you Ryder Roberts-Smith! painless. Ryder Roberts-Smith was very helpful and professional. Thank you Ryder Roberts-Smith! More

Second time coming to this dealership always amazing experience. Everyone is very friendly and kind experience. Everyone is very friendly and kind More