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Hollywood Kia

Hollywood, FL

Overview
Employees
Reviews
Vehicles
4.5
5,039 Reviews
Hollywood Kia is South Florida's #1 Volume Kia Dealership. 3yrs maintenance included & NO DEALER FEE
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6011 Pembroke Rd

Hollywood, FL

33023

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Showing 5,039 reviews

March 12, 2024

Excellent customer service Staff was very professional and helpful. My salesman Justin Cooley guided me through through the process with professionalism and excellent customer service More

by DMONT002
Recommend Dealer
Yes
Employees Worked With
Andrew Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Jimenez
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Mar 12, 2024 -

Hollywood Kia responded

Thank you for your very kind review. Justin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hollywood Kia. wecare@hollywoodkia.com

Helpful
March 12, 2024

Everyone is very professional and very helpful. From the sales men to the managers the financial and insurance personel More

by marvil1859
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leonardo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isroel Salazar
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Mar 12, 2024 -

Hollywood Kia responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Hollywood Kia! wecare@hollywoodkia.com

Helpful
March 11, 2024

GREAT! !! They have always met all my need and expectations. I highly recommend Yair, Isroel and Leo Gutierrez to all my family and friends. More

by marvil1859
Recommend Dealer
Yes
Employees Worked With
Yair Bitton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yair Bitton
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Mar 11, 2024 -

Hollywood Kia responded

Thank you so much for your excellent review! We are so glad that Yair, Leo, and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. wecare@hollywoodkia.com

Helpful
March 09, 2024

This was my third vehicle from Kia Hollywood. I come down from North Carolina because Hector has been my sales person. Did we have a process with transferring tax and stuff but this time it was r More

by JULIE.GOLLINGS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Yair Bitton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Loszynski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Garfield Simpson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alain Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
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Mar 11, 2024 -

Hollywood Kia responded

Thank you for providing this feedback, Julie, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. wecare@hollywoodkia.com

Helpful
March 02, 2024

This platform does not allow for minus stars, I would give it no stars at all. We took our car in as the warning lights for the Emergency Lane Departure and Braking came on. We were told that it's abso More

by deemax7
Recommend Dealer
No
Employees Worked With
Michael Troedel
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Mar 04, 2024 -

Hollywood Kia responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. wecare@hollywoodkia.com

Helpful
February 26, 2024

Very good Fast and accurate work, well performed oil and filter change See you in 5000 miles More

by jacoweitzman
Recommend Dealer
Yes
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Feb 26, 2024 -

Hollywood Kia responded

Jaco, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. wecare@hollywoodkia.com

Helpful
February 26, 2024

Excellent service and informed me of everything that needed to get done. Great service advisor More

by SSTONE5038
Recommend Dealer
Yes
Employees Worked With
Chris lopez
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Feb 26, 2024 -

Hollywood Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! wecare@hollywoodkia.com

Helpful
February 25, 2024

well staffed cordial everyone i spoke to knew their role in providing excellent service Amen More

by Eagle 1
Recommend Dealer
Yes
Employees Worked With
Mr Lopez in service
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Feb 25, 2024 -

Hollywood Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hollywood Kia to be a positive one. Please don't hesitate to reach out if you need anything else. wecare@hollywoodkia.com

Helpful
February 25, 2024

Very good and is always very professesional In fullfulling my needs and helping with my concerns More

by BRIAN81884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2024 -

Hollywood Kia responded

Thanks for sharing your thoughts about your experience with Hollywood Kia. We appreciate your business, Brian, and hope to see you again soon! wecare@hollywoodkia.com

Helpful
February 24, 2024

Disappointing service experience. Had to return the car 2 times for the same reason. Manager never available. Not planning to go back. More

by luiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Hollywood Kia responded

Thank you for your review. We're sorry your visit didn't go as planned, Luiz, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. wecare@hollywoodkia.com

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