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Honda Universe

Lakewood Township, NJ

4.8
1,863 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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1085 Ocean Ave

Lakewood Township, NJ

08701

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Showing 1,863 reviews

December 22, 2021

Very pleasant to deal with and got me out of the show room quickly. I would buy another car from her. More

by bhuskey0927
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvette Rivera-Coates
Dec 23, 2021 -

Honda Universe responded

Thanks for sharing your kind feedback, it's great to hear that you're pleased with everything!

December 22, 2021

I want to start off by giving a huge thank you to Yvette Rivera for great customer service and making it possible for me to get a brand new car. Anyone trying to get a car should go to her, she’s amazing! More

by Franchescab01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvette Rivera-Coates
Dec 22, 2021 -

Honda Universe responded

It's a pleasure to hear that Rivera provided you with great customer service and you're happy with your new car! Thanks for your very kind remarks, we're glad to hear that she's amazing and you're willing to recommend her so highly as well.

December 21, 2021

Purchased my new Honda Passport from Honda Universe. Nick Salerno and the rest of the team who worked on my deal went above and beyond to put me in the vehicle I wanted. By far the easiest vehicle transactio More

by Jdecarlo013
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rahsaan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Honda Universe responded

It's great to hear that our team went above and beyond to make sure you were able to get the vehicle you wanted. Thanks for saying that Nick was helpful to you over the phone, and you were happy with our inventory as well. Thanks for the great review!

December 15, 2021

Such a great experience and they helped me choose the right car for me. Would completely recommend! More

by MELISAGARCIA4291
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Martinez-condado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Cunha
Dec 15, 2021 -

Honda Universe responded

It's wonderful to hear that our team helped you chose the right car for your needs! Thanks for the terrific recommendation as well.

December 10, 2021

We had our vehicles in for routine maintenance this past month and our service was excellent as always. Lisa, and the rest of the maintenance staff, are just incredibly friendly and helpful every time. We More

by TFPetersen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Umoru
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa, Service Department
Dec 12, 2021 -

Honda Universe responded

Thanks for sharing your feedback. It's wonderful to hear that Lisa is incredibly friendly and she has been very helpful with your service visits. Thanks for saying that Steve Umoru and John McGraw made you feel right at home as well. Thanks for the great 5-star rating!

December 10, 2021

Amazing, quick and efficient service! Promises made and most definitely promises kept! Huge shoutout to Neil for going above and beyond!!! More

by Yechiel K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Cunha
Dec 12, 2021 -

Honda Universe responded

Thank you for telling us that Neil went above and beyond to help, and you're pleased with everything. Thanks again!

December 09, 2021

My son told me the other day he wanted to get a new car so I called John McGraw because he has been very helpful in the past. He gave me some great options and insight that I past onto my son. Once he look More

by Lou
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Honda Universe responded

We're glad to hear that John McGraw was very helpful to you and your son, and we'll look forward to helping again with your needs. Thanks!

December 08, 2021

Mu husband and I bought a car form John McGraw he was so helpful and personable and actually made car buying a pleasant experience. I would definitely recommend him to any car buyers out there. Very satisfi More

by kpaxson71
Customer Service
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Honda Universe responded

Thanks for sharing your feedback. It's wonderful to hear that John McGraw was so helpful to you and your husband. Thanks for recommending him so highly as well.

December 08, 2021

Great and easy experience with Greg, efficient, streamlined, friendly, honest, and no hard sell. I’m really glad I went there! More

by LEPTOTILA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rahsaan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Cunha, Greg Groeller
Dec 09, 2021 -

Honda Universe responded

Thanks for sharing your kind review, it's a pleasure to hear that our team was friendly and honest. Thanks for your 5-star rating!

December 07, 2021

My wife and I are so happy we went to Honda Universe in Lakewood to purchase our new CR-V. The John McGraw was so friendly we felt no pressure while there. He was extremely knowledgeable and helpful th More

by gtraff24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Honda Universe responded

Thanks for sharing your kind review. It's wonderful to know that John McGraw was so friendly and helpful, as well as extremely knowledgeable and you're willing to recommend him so highly. Thanks!

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