Honda Universe

Danny was amazing and beyond helpful with getting me into a car with everything I wanted in it a car with everything I wanted in it More

Great experience every time we work with John! Always willing to help, always finds an answer, always with a smile. willing to help, always finds an answer, always with a smile. More

Greg and Nick were extremely helpful and friendly and guided me through the lease process. guided me through the lease process. More

I have purchased many cars over the course of my lifetime but my most recent purchase from Honda Universe in Lakewood, NJ has been my WORST EXPERENCE ever and my biggest regret. The moment I walked through t but my most recent purchase from Honda Universe in Lakewood, NJ has been my WORST EXPERENCE ever and my biggest regret. The moment I walked through the door I felt attacked by three salespeople who immediately applied high pressure tactics over the course of seven and a half hours to wear me down. I don’t know why I didn’t just walk out but somehow, they made me feel like that wasn’t an option. They pushed hard for me to buy a particular 2021 Honda CRV. Once I got home, I discovered why. It was dark by the time I left the dealership. No one ever went over the cars features or showed me where things were located. The next morning my husband went out to apply Rain-X to the windshield and noticed a deep chip in the upper most corner of the windshield on the driver’s side. I am 100% sure it did not happen on my way home because I definably would have heard the impact. The chip is too large and in a place where it cannot be filled. As I said, it was dark when I left the dealership and being short, it was in a place that I could not see. I’ve tried several times to work something out with the dealership who won’t accept any responsibility. The General Manager Glenn told me “it‘s not their problem”, and there is nothing he is going to do about it. At that point I contacted American Honda’s corporate office who took down my concerns and gave me a claim number. Someone was supposed to contact me in a few days. It’s been more than a few days and I still have not heard from them. Windshields are very expensive to replace. The least they could do is offer to pay the $500 deductible. I love the car, but the dealership’s poor customer service and the nasty general manager have taken all the joy out of owning a new car. Long story short, Honda’s are great cars, but DO NOT BUY FROM HONDA UNIVERSE. Find a more reputable dealership to purchase a Honda from. More

Ryan was very professional. He helped us through the entire buying process and showed us the entire car in detail. Great salesman and gave us a great price. We are so grateful we found him at Honda Univ entire buying process and showed us the entire car in detail. Great salesman and gave us a great price. We are so grateful we found him at Honda Universe. We highly recommend Ryan and we are positive you will always get a great deal no Marter what. More

I recently had a stress-free buying experience at Honda Universe in Lakewood, NJ, thanks to John McGraw and Neil Goldstein. My current lease was ending and I wanted another Honda CR-V. Both men were patie Universe in Lakewood, NJ, thanks to John McGraw and Neil Goldstein. My current lease was ending and I wanted another Honda CR-V. Both men were patient with me in all aspects of the purchase from agreeing on the amount of monthly payments to choosing the model (I happily upgraded), color, etc. They answered my questions and showed their knowledge of the vehicle. The day I picked up my new car, it was ready, as well as all paperwork. What more could I ask for? The financial man, Rahsann, was pleasant as we went through all the signatures before I left. Mostly, though, was their overall genuine, friendly, customer service. This is a dealership I am comfortable with because of their staff that I have come to trust. Thank you! More

Neil Goldstein recently helped me with the purchase of my new Honda HR-V. Neil and the whole team at Honda Universe were amazing professionals with a caring touch that made me feel welcomed at the Lakewood d new Honda HR-V. Neil and the whole team at Honda Universe were amazing professionals with a caring touch that made me feel welcomed at the Lakewood dealership. Neil showed me all the great features of the vehicle and asked if I would like to take it for a test drive and I said yes. Little did he know I was sold at the presentation of the Magic back seats in this Honda. My dog fits perfect back there, she is a 115 lbs Cane Corso. My recent loss of my VW in the floods of Ida turned out to be not so bad after my experience with the entire staff at this dealership. From sales and finance to cashier and car prep the whole process was stress free. I Highly recommend anyone shopping for a vehicle to stop in at Honda Universe of Lakewood you won't be disappointed. I almost forgot to mention I had been to 4 dealerships before almost calling it a day. So thankful I didn't. THANK YOU Neil! More

Good place to purchase a used car. Friendly staff and very accommodating. Made sure that I had everything I needed and made the whole transaction a good experience. very accommodating. Made sure that I had everything I needed and made the whole transaction a good experience. More

Very happy with Matt our salesman. He was wonderful and very professional. Answered all our questions. Was always available for phone calls. Easy to talk with. very professional. Answered all our questions. Was always available for phone calls. Easy to talk with. More

Wonderful service very friendly, dealer was very helpful in finding the car for me. I don’t have anything else to say but thank you. in finding the car for me. I don’t have anything else to say but thank you. More