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Honda Universe

Lakewood Township, NJ

4.8
1,865 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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1085 Ocean Ave

Lakewood Township, NJ

08701

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Showing 1,865 reviews

April 03, 2021

Lisa was my service representative and was very professional and listened to what I wanted to have done. She kept me updated by text and came to tell me when my car was ready. I will definitely a More

by fuccello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa in the Service department
Apr 05, 2021 -

Honda Universe responded

We are pleased to hear Lisa was professional and helpful during your recent visit. Thank you for taking the time to provide us with your feedback!

April 02, 2021

An amazing experience. Yvette was amazing and helped me chose the perfect car for me. Loving my new 2021 Honda Civic Sport. Couldnt have went somewhere else ❤️ More

by ESINED.SANCHEZ00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Cunha, Yvette Rivera-Coates, Brian D'Zio
Apr 05, 2021 -

Honda Universe responded

We are happy to hear about your great experience with Yvette and we appreciate the wonderful feedback!

Mar 18, 2023 -

ESINED.SANCHEZ00 responded

Yvette Rivera Thank You Very Much for all your help this is my 2nd car Yvette helped me with i would recommend her if anyone want a great deal or a great saleswoman shes the best

April 02, 2021

Danny Patel in sales is very polite and professional. This was my third purchase with Danny.. Sean in finance was extremely personable, knowledgeable, and helpful. A great team. More

by BARBARA.MUSTELLO
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean finance manager , Al Cunha
Apr 05, 2021 -

Honda Universe responded

Thank you for the great feedback on your experience with Danny and Sean!

April 02, 2021

As a repeat customer, I always leave happy, feeling that I got most for my money. Nick Salerno and Neil Goldstein made that happen, once again! More

by PIBERNOTAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Honda Universe responded

We appreciate your loyalty to us and we thank you for your wonderful feedback!

April 01, 2021

Great place to shop for a vehicle Matt Vanpelt took me in a treated me as if I were family helping me make the right choice! More

by CHRISSYB0125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Van Pelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Honda Universe responded

We are happy to know Matt was great to work with and we appreciate the positive feedback!

April 01, 2021

I always receive excellent service and care. I highly recommend this dealership for sales and service. Both departments are wonderful to work with. You will not be disappointed. More

by JFENCHEL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica in Service is 10 stars!
Apr 05, 2021 -

Honda Universe responded

Thank you for providing us with your positive feedback!

March 30, 2021

I had such a positive experience with the salesman Paul Dugan as well as with Sean and with the finance guy Nick! I would absolutely recommend Honda Universe to a friend, they were so helpful, answered all More

by OEDIPAMOORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean, Paul Dugan, Emily Esposito
Mar 31, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with our team! We truly appreciate your kind words and hope to see you again soon!

March 30, 2021

As a first time client with Honda Universe, I must say, these folks are amazing with all the things that they do! I came here for a "quick" A/C check-up due to an issue that was starting to come back from More

by Patrick A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Martinez-condado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Ramos (service), Paul Dugan
Mar 31, 2021 -

Honda Universe responded

Thank you for the exceptional five-star review, Patrick! It sounds like our team went above and beyond to assist you and make your experience one to remember. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark with your experience!

March 29, 2021

I have always had great service and my advisor lisa Barritta goes above and beyond , prompt scheduling, detailed advice before repairs are completed and thoroughly reviews invoice and waits for questio More

by PLFOERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Barritta
Mar 30, 2021 -

Honda Universe responded

Thank you for the exceptional five-star review! We're so pleased to know Lisa could assist you and make your experience an excellent one. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark with your experience!

March 27, 2021

Honda Universe took us out of an undesirable lease and an undesirable car and put us in a new Honda Passport and we couldn't be happier. No more sleepless nights, just peace of mind that we could drive a rel More

by CMish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Our finance guy. Young, good looking and I forgot his name.
Mar 29, 2021 -

Honda Universe responded

Thank you for the exceptional five-star review! It sounds like Danny went above and beyond to assist you during your car buying process and provide you with amazing service. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark with your experience. We hope you love driving around in your new Honda Passport!

Mar 30, 2021 -

CMish responded

We went to Honda Universe today because I had some questions about the lease transaction...nothing bad but I needed clarification on a few points. Sean in Finance was so helpful and explained everything clearly and we left being felt assured that we did make a great deal.

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