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Honda Universe

Lakewood Township, NJ

4.8
1,681 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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1085 Ocean Ave

Lakewood Township, NJ

08701

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Showing 1,681 reviews

December 18, 2020

While recently discussing Hondas with an acquaintance, I recommended Honda Universe in Lakewood. First, I liked the fact that your building inside was neat, clean, and roomy--I don't like feeling closed in More

by GrannyH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Honda Universe responded

Thank you for the excellent five-star review! It sounds like you had a pleasant experience at our dealership and we truly appreciate your kind words!

December 16, 2020

Needed some information on my expired temp. Spoke with John Mcgraw. He had all the answers. He explained to me what the hold up was and was very professional and courteous. More

by JN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Honda Universe responded

Thank you for the excellent five-star review! We're so pleased to hear that John could assist you and make your experience a positive one. We look forward to working with you again in the future!

December 15, 2020

thank you for all your help in making the purchase of a new car very easy.you are very professional satisfying a new customer.thank you john McGraw. George stathis More

by george
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Honda Universe responded

George, thank you for the excellent five-star review!

December 14, 2020

As a single woman I felt very comfortable walking into Honda Universe. I was greeted by Shawn who introduced me to Neil Goldstein. Neil was low key and made me understand the entire process of leasing a More

by Roberta77777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rahsaan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Honda Universe responded

Roberta, we truly appreciate your kind words and your loyalty to our dealership! We're so happy Neil could assist you and make you feel comfortable at our dealership!

December 14, 2020

I was in for a basic service a couple of weeks ago and as always it was hassle free and while I was waiting John McGraw came out to see how everything was going . John is so easy to talk to and really makes More

by happycamper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with John!

December 14, 2020

Would like to thank John McGraw for his professional ,knowledgeable service as usual. It's comforting knowing ahead of time that you are about to deal with a honest sincere representative who cares abou More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Honda Universe responded

Bryan, we truly appreciate you taking the time to provide such great feedback! It's great to know John went above and beyond to provide you with such great care. We truly appreciate your kind words and look forward to seeing you again in the future!

December 11, 2020

Neil is the best salesman ever. The nicest most down to earth guy ever. He really took care of me today! Highly recommend him to anyone! The whole staff honestly was nothing but super personable and genuin More

by Erica Morieko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Honda Universe responded

Thank you for the positive feedback, Erica! We're so pleased to know that Neil was able to assist you and provide you with excellent service. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark!

December 10, 2020

We went to Honda Universe to buy my son a Honda. I was very happy not to be pressured and able to take our time to decide what to purchase. I would always recommend this dealership. More

by kat130SR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Honda Universe responded

Thank you for the great five-star review! We're so pleased to hear our team was able to assist you and your son during your car buying process!

December 09, 2020

First time buying a Honda, wasn't really sure but after speaking with John McGraw who was very knowledgeable and patient, we were definitely sold! More

by zseda
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Honda Universe responded

Thank you for the excellent five-star review! We truly appreciate your kind words regarding your recent experience with John!

December 09, 2020

John McGraw is one of the most courteous, professional, and knowledgeable managers I've ever had the pleasure of working with. Put me in the car I wanted at a rock bottom price. Highly recommended! More

by Alb123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Honda Universe responded

Thank you for the excellent five-star review! We're so happy John could assist you and make your experience one to remember. We look forward to working with you again in the future!

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