Honda of Cleveland - Service Center

I will start by saying I went to have my 2016 Honda Civics air refueled. They couldn’t fill my car with freon and said the air condenser was leaking. They informed me of the extended warranty that Hond Civics air refueled. They couldn’t fill my car with freon and said the air condenser was leaking. They informed me of the extended warranty that Honda had placed on condensers for 2016-2019 models. I contacted Honda Motor Company and was advised to take it to a Honda Dealership. So I took it to Honda of Cleveland. I was informed that my condenser had road hazard damage and wasn’t covered along with a bad compressor. The estimated cost was $2700. So I picked my car up and took it to another certified mechanic hoping to get my car fixed at a cheaper rate. I was then informed the only thing wrong with the condenser is corrosion which is why Honda Motor company extended the warranty on this model. There is absolute no road hazard issue of any kind. Also my compressor isn’t bad either. So now I have had 2 mechanics verify this. I contacted Honda Motor Company with my documented proof and now they are agreeing to cover my confessor under the warranty. More

I have been thrilled with the service department!!Matt, Service Manager, has gone out of his way to offer top notch assistance & answer any questions! Service Manager, has gone out of his way to offer top notch assistance & answer any questions! More

courteous service All employees greeted us as we arrived and said goodbye when we left. My service advisor was Mark Duncan. I can always rely on him for good recommenda All employees greeted us as we arrived and said goodbye when we left. My service advisor was Mark Duncan. I can always rely on him for good recommendations. More

Thank you for service I cane from chatt price was Thank you for service I cane from chatt price was cheaper and staff friendly and WiFi and good is great everythjng is great thank u Scott pierce Thank you for service I cane from chatt price was cheaper and staff friendly and WiFi and good is great everythjng is great thank u Scott pierce More

Very easy to work with We didn't originally come to look at vehicles but decided looking wouldn't hurt since we knew we wanted a second Honda and had planned to purchase one We didn't originally come to look at vehicles but decided looking wouldn't hurt since we knew we wanted a second Honda and had planned to purchase one soon. We found the CRV (which was the model we planned to purchase) and it was in great shape, had all the features we wanted and the price was right, so we decided to speak with someone! The sales guys, Michael and Andre, we're very kind and answered every question we had. We love our new (to us) CRV! More

courteous service I bought my Accord in 2013 and have had it serviced time each time by this dealership. Each time Mark Duncan and his coworkers have given exceptional I bought my Accord in 2013 and have had it serviced time each time by this dealership. Each time Mark Duncan and his coworkers have given exceptional service. Mark works hard to see that my needs are met. I know I can trust his advice. More

Honda of Cleveland I drive from Chattanooga to Cleveland for service and to buy vehicles. I appreciate that I feel I never get taken advantage of because of my age or t I drive from Chattanooga to Cleveland for service and to buy vehicles. I appreciate that I feel I never get taken advantage of because of my age or that I am a woman. I have built a relationship with this dealership over the past 20 years and am most appreciative of Mark Duncan and feel I can trust him and your service department which is of major importance to me. More

Wasn't notified when car was ready I had my airbag replaced on the recall. I was told the job would take 30 minutes. I waited 1 hour, 30 minutes and finally went to ask what the delay I had my airbag replaced on the recall. I was told the job would take 30 minutes. I waited 1 hour, 30 minutes and finally went to ask what the delay was. There my car sat, no one around working on it. No one had ever told me it was ready. I'm mad that I didn't start checking after 30 minutes. But I felt confident that someone would let me know that it was ready. Didn't happen. Marilyn Plankey, at the dealership on 4/24, 9am appt. More

Experience My dad was so happy with his experience at Honda of Cleveland that he asked me to write this review for him. He was impressed with how well these guy My dad was so happy with his experience at Honda of Cleveland that he asked me to write this review for him. He was impressed with how well these guys took care of his needs - so, thanks to Mark and Will for your assistance. Mark Ledford for Lawrence Ledford More

A multipoint inspection before taking a long trip> I buy Hondas here because the people in the service department are the best! AS a senior citizen, it is important for me to deal with maintenance peo I buy Hondas here because the people in the service department are the best! AS a senior citizen, it is important for me to deal with maintenance people who are knowledgeable and eager to take care of my problems . , More