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Honda of Kenosha

Bristol, WI

Overview
Employees
Reviews
Vehicles
4.6
4,898 Reviews
Home of the Lifetime Powertrain Warranty for all New Vehicles. (see store for details) Since we opened our doors in May of 2010, we have delivered a customer experience that is unmatched in our community. Our team members live in the community but our store is about being a family. We offer amenities like; Flat Screen TV Lounge, Business Lounge with Work-Desks and Free Computers, Free Wi-Fi, Free Starbucks Coffee, Free Shuttle Service for Sales or Service, and a Children’s Playroom. Just a couple of the added incentives that HK customers enjoy are: Complimentary UNLIMITED car washes* Complimentary loaner cars* *See dealer for details
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12180 77th Street

Bristol, WI

53104

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Showing 4,898 reviews

October 12, 2021

Trevor was very attentive and easy to wrk with. The online salesman Anthony was did a great job. More

by d.gracedesigns1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Griffiths
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mousa Abuhassan
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Oct 12, 2021 -

Honda of Kenosha responded

We are very happy to have provided you with such a positive experience! Trevor and our team sincerely value your business and look forward to your next visit.

October 12, 2021

Expensive. 46.00 for oil change … Honda in gurnee charges me 30.00 . And they wanted me to pay 160.00 to check a shake in my breaks . What’s the point of having extended warranty then ? More

by Goddess83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Rohrssen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karmala Sutton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Longanecker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Valente
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Waddell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Ruiz, Marc Bardi, JEREMIAH ROSE
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Oct 29, 2021 -

Honda of Kenosha responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 11, 2021

Brought car for oil change and tire rotation.They didn’t Brought car for oil change and tire rotation. They didn’t change oil as it was dirty. They did let us get oil changed again. Manager said oil will More

by manyh20s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Valente
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2021 -

Honda of Kenosha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 11, 2021

Great service great service writer as always Honda of Great service great service writer as always Honda of Kenosha gives customer service including shuttle More

by mp041550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2021 -

Honda of Kenosha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Kenosha!

October 11, 2021

Friendly. Personable. Efficient. Caring. On time. Very clean service center. Service agent was awesome. Also checked to make sure my vehicle was up to date on all services and informed me as to what servi More

by breeves2525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2021 -

Honda of Kenosha responded

Thank you for your business and this review. We're happy to hear Rodney and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 11, 2021

Friendly staff. I was able to get my car in right away. Found the problem and fixed it. More

by Hondafan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2021 -

Honda of Kenosha responded

Thank you for taking the time to share your feedback with us. Rodney and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 08, 2021

I was glad to use kenosha Honda service . I’m very happy with the service More

by tparzygant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amos Longanecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2021 -

Honda of Kenosha responded

Thank you for choosing Honda of Kenosha, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 08, 2021

I had very pleasant experience at the dealership. Salesman was very knowledgeable and helpful with the questions I had. More

by mmilicevic61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Spink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Longanecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Spink
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Oct 10, 2021 -

Honda of Kenosha responded

Thanks for your feedback on your recent visit to Honda of Kenosha. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

October 08, 2021

Longer wait time to initiate service. Otherwise service was adequate, so it was good but not excellent More

by jackohringer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2021 -

Honda of Kenosha responded

Thanks for sharing your thoughts about your experience with Honda of Kenosha. We appreciate your business and hope to see you again soon!

October 08, 2021

We waited over 4hrs to Close the Deal on our 2020 CRV AWD! Dunno if that was an intentional "Ploy", to get us to agree to pay MORE; but we did in fact paid ~$200 more per month than we intended! T More

by bbonato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Rohrssen
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Cutts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Marti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Spink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mousa Abuhassan
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2020 -

Honda of Kenosha responded

Hello, Thank you for your feedback. We are very sorry to hear that you weren’t fully satisfied with your visit. If you would be willing to share some more detail, or if there is anything we can do to turn this around for you, please don’t hesitate to reach out to us directly.

Oct 08, 2021 -

bbonato responded

We were EXHAUSTED after the LENGTHY WAIT to sign the final paperwork, thus we "thought" Routine Maintenance WAS INCLUDED, but what we actually Bought was an Extended Warranty! Last Monday, I brought my wife's 2020 CRV in for an LOF, Rotation, & AutoButler service; when it was all done, I had to pay $60+ for the LOF & Rotation, which, being Disabled, I didn't plan on spending so I used my Discover Card-- IF this is the case going forward, you've given me NO GOOD REASON to continue doing my business with HOK!

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