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Honda of Tenafly

Tenafly, NJ

4.8
3,852 Reviews
Honda of Tenafly REAL Benefits and REAL Value to our customers. 1) Security - The Security of our "DRIVE & DECIDE"tm 10 Day Risk-Free Used Car Money Back Guarantee & our "DRIVE & DECIDE"tm 48 Hr. Risk-Free New Car Money Back Guarantee. Exclusively available ONLY at Honda of Tenafly. 5) VALUE - Our competative pricing structure offers our customers real values you can trust. We don't "Hook" you with false cheap price quotes just to "REEL" you in and then surprise you with additional hidden fees. 1) EXPERIENCE - D&C Auto Group is family-owned since 1932. We are the first Honda dealer in New Jersey. Our experience helps us understand your needs better. 2) TRUST - Over 70% of our business is repeat and referral customers. That's twice the national average for car dealers. Our customers know we are straight-forward with no highway games or tricks. 3) EASY - Our low-pressure, no-nonsense business ethic ensures our customers a faster, more pleasant experience without the fuss. 4) PEOPLE - Any business is only as good as its people. Honda of Tenafly is fortunate to attract and keep some of the best people in the business. Our employees have worked here an average of 12 years, some as long as 30 years. Customers get better service from people that know them and care! "Welcome to your Comfort Zone!"
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28 County Road

Tenafly, NJ

07670

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Showing 3,852 reviews

August 31, 2020

My sales person Nelson Santiago made buying my car at Honda really special. He is great, very helpful and kind. He is always available and works with you to fix any issues that you might have. I would re More

by Janice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Santiago Rios
Sep 01, 2020 -

Honda of Tenafly responded

Dear Janice, I am so pleased to hear that Nelson provided you with excellent customer service. Thank you so much for your business and recommendation. Enjoy you new car! Welcome to the Honda of Tenafly family. Sincerely, Norman Dorf Owner

August 31, 2020

James was very helpful and friendly. He was willing to work with us on the price and was patient. Good selection of cars and we got the one we wanted. More

by Clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Santiago Rios
Sep 01, 2020 -

Honda of Tenafly responded

Dear Clark, I am pleased to hear that James provided you with excellent customer service. Thank you so much for your business and enjoy you new car. Welcome to the Honda of Tenafly family. Sincerely, Norman Dorf Owner

August 31, 2020

Worked with Dwight, he was true gentleman and very helpful. The type of salesperson I would reccomend anyone to work with makes the customer feel very comfortable. More

by GK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwight Blackwood
Aug 31, 2020 -

Honda of Tenafly responded

I'm very happy to hear that Dwight provided you with excellent customer service. Thank you so much for your review and recommendation. Congrats on your new car. Welcome to the Honda of Tenafly family. Sincerely, Norman Dorf Owner

August 30, 2020

Herbie Rosario was a tremendous help to my wife and I in the selection of our new Accord. He was patient and explained various options to us. In addition, he processed everything very quickly and efficien More

by jdon318
Recommend Dealer
Yes
Employees Worked With
Herbie Rosario Jr.
Aug 31, 2020 -

Honda of Tenafly responded

I'm very happy to hear that Herbie provided you and your wife with excellent customer service. Thank you so much for your review. Congrats on your new Accord! Welcome to the Honda of Tenafly family. Sincerely, Norman Dorf Owner

August 30, 2020

Anne Marie was extremely helpful, friendly and Anne Marie was extremely helpful, friendly and accommodating during the purchasing process of my Honda HRV. I felt very comfortable being candid with More

by Haleycarmel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 31, 2020 -

Honda of Tenafly responded

Dear Haley, I'm happy to hear that AnnaMarie provided you with excellent customer service. Thank you so much for your review. Congrats on your new HRV! Enjoy! Welcome to the Honda of Tenafly family. Sincerely, Norman Dorf Owner

August 30, 2020

Valerie was exceptionally professional alongside patient. Valerie processed everything very quickly and efficiently. She made the experience fun and comfortable. Overall a Wonderful experience with Honda of More

by Veronica Rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie Vallejo
Aug 31, 2020 -

Honda of Tenafly responded

Dear Veronica, I'm very happy to hear that Valerie provided you with excellent customer service. Thank you so much for your review and recommendation. We appreciate it. Welcome to the Honda of Tenafly family. Sincerely, Norman Dorf Owner

August 30, 2020

I am so pleased the way the dealership of Honda Tenafly helped us to get in to our new Honda Odyssey 2020. My wife and I would like to thank James,Michelle, Ronnie,Mike and Norman for making everything wor More

by DANNY
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Pincay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Honda of Tenafly responded

Dear Danny, We appreciate your business and thank you for this five star review. I am pleased to hear that the team provided you with excellent customer service. I hope you and your wife enjoy your new Odyssey for many years to come. Thank you again! Sincerely, Norman Dorf Owner

August 29, 2020

Mr. Bang was patient and researched for info when questioned by the customer. Dealer can do better with greeting/welcoming when a customer walks in. More

by jayc830
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arnold Bang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Honda of Tenafly responded

We value your input and thank you for bringing this to our attention. Thank you very much for your business and I am pleased to hear that Arnold provided you with satisfactory service. Thank you for your review. Sincerely, Norman Dorf Owner

August 28, 2020

Thank you Mr. Arnold Bang for helping me find the best CPO vehicle! Your service and professionalism is impeccable. Keep up the great service! Thank you! More

by Jinny
Recommend Dealer
Yes
Employees Worked With
Arnold Bang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2020 -

Honda of Tenafly responded

Dear Jinny, Thank you so much for your five star review. I am pleased to hear that Arnold provided you and your son with excellent customer service. Welcome to the Honda of Tenafly family and congratulations on your new car! Sincerely, Norman Dorf Owner

August 28, 2020

Billed for services not prfrmd.Sprk plug replace cost $400 labor $305 + parts $100 Othr Honda center approx $290. Respnse was their cost is this More

by jprasanth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
Aug 31, 2020 -

Honda of Tenafly responded

We had multiple conversations with the customer clearing up the misunderstanding. He was not billed for services not performed. The line item description was not accurate and applicable to his make and model. We explained this more than 4 times to the customer by different members of the department. We offered him money back on the repair and the refund was declined. We regret that he is still unhappy however we tried our best to make it right for him. Sincerely, Craig Kupiec Service Manager

Aug 31, 2020 -

jprasanth responded

Their response endorse my concern.The incorrect description Honda Tenafly mentioned is the timing belt service which my 4 cylinder does NOT have ,thus they agree the invoice line item is incorrect hence I want to know the exact service they billed. They denied my request for a corrected invoice and rejected my email asking for service cost on each of the line item.If they says $400 is the cost for a spark plug replacement that’s VERY VERY HIGH and the offered refund is $50 which I denied.All I am asking is to explain me in written the service cost of each line item in my invoice and how they reached a total service cost of $300 which is a fair ask from a customer. They are still struggling to explain.

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