Honda of Valley Stream

It took them 3 hours to replace one stem valve While scheduling website price was to check air leaking - $25 they charged me $180. What is the Minimum Shop Charge $160? scheduling website price was to check air leaking - $25 they charged me $180. What is the Minimum Shop Charge $160? More

Marcel is a great advisor. He always goes above and beyond to help his customers. He communicates well, answers all questions that you have, and always follows up after car ser He always goes above and beyond to help his customers. He communicates well, answers all questions that you have, and always follows up after car service is completed. More

Dealership is well organized and clean, Service advisor is pleasant and friendly however wait times need a little improvement is pleasant and friendly however wait times need a little improvement More

Great car. TERRIBLE, DISHONEST, FRAUDALENT dealership! I have owned Hondas for over 20 years and will continue to purchase or lease one. However, I will never b TERRIBLE, DISHONEST, FRAUDALENT dealership! I have owned Hondas for over 20 years and will continue to purchase or lease one. However, I will never buy from Honda of Valley Stream dealership again. Bought my car in November 2023 and 3 months later have still not received the car floor mats. I have gone in person to the dealership several times, twice when being notified the mats were there, and was told the mats were coming in in a day or so. When this never materialized, the salesperson Momin Shah said he would have them delivered directly to my home so I wouldn't have to make yet another trip to the dealership. Still no mats. After some time I called and he told me that delivery to me was imminent, still no mats. Then a couple of weeks later when I again called, he said delivery had been attempted but no one was home. That was a lie since 1) there is someone at my home to answer my door 24/7, and 2) we have a video camera and Ring system - neither of which showed any supposed delivery. I have saved a couple of phone message recordings and emails of the salesman Momin Shah telling me he is going to drop the mats off at my house himself. Still no mats. I reached out to the dealership manager Charlie Martino who was consistently either "with a customer" or "in a meeting." Although I have left two messages asking the manager Charlie Martino to call me back , he has never returned my calls. I am perplexed at the craziness and bizarre nature of repeatedly telling me the mats would be delivered and then they aren't. Very dishonest and unprofessional. Deceitful, deceptive, and unscrupulous. And, really - all this nonsense over car mats???!!! I don't understand people like these. Clearly they do not appreciate or value the fact that the quality of the dealership's service center is paramount in the decision of where to purchase a car. More

Knowledgeable, well spoken. She was amazing. She went above and beyond to help us. I would definitely reach out to her again. Thank you so much for all your hard work and effort She was amazing. She went above and beyond to help us. I would definitely reach out to her again. Thank you so much for all your hard work and efforts. More

Everything was ok. But I wasn’t told that the recall part wasn’t there when I booked it But I wasn’t told that the recall part wasn’t there when I booked it More

Nice person made me feel very special as a customer she explain everything to me about my car explain everything to me about my car More

Service was great got everything done, waiting room was nice would go again for service nice would go again for service More

Very kind. Guided me to the things my car needed. Pointed out the things I did need and didn’t need Guided me to the things my car needed. Pointed out the things I did need and didn’t need More

I had a great experience with this dealer. He answered my many questions help me find exactly what I was looking for so helpful with the whole process. All the stuff that I came in contact wi He answered my many questions help me find exactly what I was looking for so helpful with the whole process. All the stuff that I came in contact with was courteous, professional, and friendly.I will definitely be going back for my next car. More