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Honda of the Avenues - Service Center

Jacksonville, FL

4.7
2,540 Reviews
Call Service Center (904) 595-4612

2,540 Reviews of Honda of the Avenues - Service Center

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September 25, 2023

Great Custiner service. ..good communication....comfortable waiting area. Also option to provide transportation, if preferred. More

by KAYJAX51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Laurendeau
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September 25, 2023

Dacia helped me and kept me informed through the entire process. Great customer service! Thank you! More

by sophiasumma24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dacia
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September 25, 2023

Thorough and very professional. They kept me informed on the progress of my vehicle being serviced. More

by THOMPICKENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 24, 2023

Eric was very friendly and informative when I asked questions. The car was ready even earlier than I expected. Great service! More

by Lilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Laurendeau
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September 23, 2023

Have had all past Honda’s serviced at H O Ave. I will continue to have my two Honda’s serviced there. However the last two services were questionable. Neither car had oil life monitors reset aft More

by JAN.REICHERT0305
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
John Lakes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crista Poynor
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2023 -

Honda of the Avenues responded

Thank you for making us aware of your experience. I'd like to apologize for your experience and would like to rectify the issues at hand. We did reach out to you by phone and left a message. Please give us a call back at your convenience. 904-370-1300 x1075

Helpful
September 23, 2023

Fast friendly service taking care of my 2021 Honda Pilot recall services. Josh Duty was a great support arranging and following through to have all the items repaired and vehicle checked. Will highly recomm More

by jaxdancers
Recommend Dealer
Yes
Employees Worked With
Josh Duty
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September 23, 2023

My service representative communicated with me through his personal text number. That was special to me. More

by Bill&Kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Sep 23, 2023 -

Honda of the Avenues responded

Bill and Kathleen, thanks so much for the 5 star review and especially the kind comments regarding our team.. We certainly appreciate your business and look forward to serving you in the future. Respectfully, Scott Williams General Manager

Helpful
September 23, 2023

Eric in the service department was so helpful when I brought my car in. Very attentive and responsive! More

by vgmcmillan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Laurendeau
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Sep 23, 2023 -

Honda of the Avenues responded

Thanks so much for the 5 star review and especially the kind comments recognizing Eric. We certainly appreciate your business and look forward to serving you in the future. Respectfully, Scott Williams General Manager

Helpful
September 22, 2023

Took 1 1/2 hours to repair a tire and the waiting time all together is 3 hours every time I need a service. More

by THOMASADRIAN0426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liah castro
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Sep 23, 2023 -

Honda of the Avenues responded

I'd like to apologize for the wait time on your vehicle. While we strive to get every customer out in a timely manner sometimes we do fall short of that. Please give me a call at your earliest convenience to discuss. Thank you. Crista Poynor Service Director 907-370-1290

Helpful
September 22, 2023

I like taking my vehicle in for routine maintenance. The Express Service Department is well run. In and out quickly. More

by RAN1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista Poynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2023 -

Honda of the Avenues responded

Thanks so much for the 5 star review and especially the kind comments regarding our team.. We certainly appreciate your business and look forward to serving you in the future. Respectfully, Scott Williams

Helpful
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