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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
878 Reviews
Call Service Center (808) 836-7007

878 Reviews of Honolulu GMC Cadillac - Service Center

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January 31, 2025

THEY DON'T CARE ABOUT ME AND MY LIFE BECAUSE THEY DON'T WON'T TO HELP ME WITH MONTH PAYMENT FOR MY CAR AND MY FATHER AND HIS FATHER LOVE GMC CADILLAC AND MOR I WON'T MY ESCALATE BACK. More

by DAVID.TATAIPU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sheldon Ahlo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalai Mukawa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juanita Ocampo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cheigh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Lee
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Jan 31, 2025 -

Honolulu GMC Cadillac responded

David, Over the last 6 months we have attempted to accommodate you with payment options for your outstanding service bill. Your vehicle is ready for pick up. Please visit the dealership to pay your balance and pick up your vehicle. Honolulu Cadillac

January 27, 2025

Got me in and out without any issues. Came in for a recall and car runs smooth. More

by AKMSFRA
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Nakama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Lee, Andrew Morey
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Jan 27, 2025 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 27, 2025

Moose and his staff are doing a good job under tight circumstances. Love their good attitude! More

by CTPA
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu GMC Cadillac. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 27, 2025

I went in for recall and took 6 hours. I also asked to check tire and they said was fine. I need to replace tire More

by JULI.MALONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
none listed
Report | Print
Jan 30, 2025 -

Honolulu GMC Cadillac responded

Juli, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 23, 2025

There isn't enough people working there and service for car is to long of a wait. But they are trying More

by FUNBUTTONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moose service manager
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Jan 23, 2025 -

Honolulu GMC Cadillac responded

Thank you for your feedback! We appreciate your patience and understanding as our team at Honolulu Buick GMC Cadillac works hard to improve wait times. Your input is valuable, and we're committed to enhancing the service experience.

January 10, 2025

Appreciate the professionalism that was given. The staff was very welcoming and helped get my vehicle in and out in a timely manner. More

by KRAIG.ANDREWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Honolulu GMC Cadillac responded

Thank you for sharing your experience with us at Honolulu Buick GMC Cadillac! We're delighted to hear that our team provided professional and efficient service. We look forward to assisting you again in the future!

January 10, 2025

Outstanding Supporting Cast, everyone was very helpful and make the buying experience awesome for me and my family More

by Ranger2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Akira, Jeff Lee
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Jan 10, 2025 -

Honolulu GMC Cadillac responded

We're delighted to hear that our team at Honolulu Buick GMC Cadillac made your buying experience a memorable one for you and your family. Thank you for the kind words, and we hope you're enjoying your new vehicle!

Jan 11, 2025 -

Ranger2017 responded

Outstanding Supporting Cast, everyone was very helpful and make the buying experience awesome for me and my family!! Mahalo!!

January 10, 2025

manager and one salesperson seemed honest. another salesperson didn't. hence the 3 star review More

by RANDALL.KAYA
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Honolulu GMC Cadillac responded

We're sorry to hear you didn't have a 5-star experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 03, 2025

Allison and Akira were both very organized and professional. I felt comfortable throughout my buying experience. More

by charles69
Recommend Dealer
Yes
Employees Worked With
Allison, Akira
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Jan 05, 2025 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 03, 2025

Professional, Timely, Reliable and above all Understanding. If you need an appointment book with Liana. More

by Xtina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana Ancheta-Ongory
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Jan 05, 2025 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu GMC Cadillac! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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