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INFINITI Roseville

Roseville, CA

4.7
363 Reviews
We're a family owned and operated business, proud to serve Roseville and the local Sacramento Valley. Our owner, John Driebe and Executive Manager, Marco Buscaglia have over 30 years combined experience in the car business and value the relationships we've created. We're conveniently located in the heart of Sacramento, right off Highway 80, in the Roseville Auto Mall. We believe in the power of volume pricing and much of our business comes from repeat and referral business. Here at INFINITI Roseville, we invite you to become a part of the family and see for yourself why we say, "Expect More!"
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800 Automall Dr

Roseville, CA

95661

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Showing 363 reviews

April 26, 2023

Esther is the absolute best. 2nd vehicle I've worked with her on in the last 5 years and I'll work with her again and again as long as she's around! We appreciate her working wit More

by bruhucap
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Esther Shamouel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nadine Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

INFINITI Roseville responded

You are so kind, that you so much for your loyal business with us! We are so happy to hear that Esther and Nadine have been able to give you the best service. We truly value you and your business with us, happy motoring!

April 20, 2023

Best customer service I've ever had buying a car. Ray was great ! They will have my business again in the future. More

by Chalihustle1970
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Khuu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Martin
Apr 24, 2023 -

INFINITI Roseville responded

Thank you for taking the time to share your positive review with us! We are so glad that Ray was able to give you such great service. We truly appreciate you and look forward to a long-lasting relationship!

April 04, 2023

I worked with Ray to help buy my brother a car while he was deployed overseas. Ray was great with communicating with us and very accommodating! I'm glad we had the chance to buy from him, as I haven't had More

by Mason
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Martin
Apr 05, 2023 -

INFINITI Roseville responded

Mason, Thank you for taking the time to share your positive experience working with Ray! We are so glad that he was able to help you and give you such great service. We look forward to a long-lasting relationship!

March 06, 2023

I purchased a vehicle from Ray. I expressed an interest, he called me, we set up an appointment, and I left with a new SUV and a smile on my face. It had been a long time since I More

by grover9909
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nadine Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nadine did a great job for me. She was patient, knowledgeable, and professional. There was a mountain of paperwork, and she knew exactly what she was doing. She explained and answered all of my questions. truly outstanding professional., Ray Martin
Mar 06, 2023 -

INFINITI Roseville responded

Thank you for sharing your 5-star review with us! We are so happy to hear that Ray was able to help you and give you such great customer service. We just love working hard to put a smile on our client's faces. We truly appreciate you and your business with us and look forward to a long-lasting relationship!

March 03, 2023

Did not have that much communication with the dealership. My conversation with Marco was short but informative. Him and I may talk again around October 2023. My only concern was there was no price to nego More

by a-teambc
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ray Martin
Mar 06, 2023 -

INFINITI Roseville responded

Thank you for taking the time to share your positive experience with our team. We apologize for any frustrations. Different dealers have different pricing structures based on market conditions and overall availability of the specific vehicle. We apologize the vehicle you were looking at did not have the discount you desired. We appreciate you and your feedback. Know that Marco is always available to discuss when you are ready.

January 23, 2023

Worst service. Had me running around for weeks after buying my car like I have all the time in the world . “Fixed” my tire sensor then next day my tire is flat. Fix More

by E.M21
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Esther Shamouel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Bermudez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

INFINITI Roseville responded

Evan, We appreciate you speaking to us and we look forward to picking your vehicle up this coming Tuesday. If you have any questions in the meantime, feel free to reach out directly to Niki Hutchens at 916-878-9262.

January 07, 2023

Dan Chastain is outstanding. Best service person I have worked with at any dealership period! More

by bilinhhi
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

INFINITI Roseville responded

Thank you for sharing your 5-star review with us. We are so happy that you had such a positive experience with Dan. We love working hard to give all our clients the best service. We look forward to a long-lasting relationship!

January 02, 2023

Most amazing service person I've worked with in 50 years of owning vehicles a super star in performance. More

by rbenedict
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

INFINITI Roseville responded

Thank you for sharing your 5-star review with us! We are so glad that such a positive experience with us. We look forward to a long-lasting relationship!

December 01, 2022

I’m a 10 year customer. I’ve always been treated well and never have felt pressured to make repairs that were not really needed …unlike my San Jose Infiniti dealer. More

by rwblaich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Phillips
Dec 02, 2022 -

INFINITI Roseville responded

Thank you for the 5-star review! We truly appreciate your business and love being here for all your vehicle needs.

December 01, 2022

Horrible! ! Crooks! We are a two Infiniti car family. We took car for repair a month before it was out of warranty. We told them the problem, they said it wasn' More

by smokey546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Bermudez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

INFINITI Roseville responded

Anna, I understand you were working with Charlie when you serviced with us. From what I understand you had replaced your main battery with an aftermarket battery not at our shop. When you came into service our tests indicated both the main and auxiliary batteries were performing at standard levels. In your most recent visit, it did appear both batteries were failing the load test. The estimate we provided was to replace both the main and auxiliary batteries with Genuine OEM parts. If you are just looking to replace the auxiliary battery, this cost is $419. We apologize for any frustrations and want you to know we are here if you need. Feel free to reach out directly to Charlie is you are interested in getting either replaced.

Dec 05, 2022 -

smokey546 responded

Yes, I replaced the main battery myself (super simple) because the car literally would not start. When we took it you for the Auxilary battery problem you while the car was under warranty you said Auxilary battery was fine (even though the car itself said it was bad!) low and behold, after it's out of warranty you said the Auxilary battery is now the problem and that both batteries needed to be replaced for $1k. As it turns out, only the Auxilary battery needed to be replaced! (as we thought) We had it done for $270 at a reputable auto shop! You are deceitful sales people. But hey! I guess times are hard. As I stated, we are a two Infiniti car family and would've been life long customers with future purchases but this experience is enought to rattle the most loyal supporters. I've shared this experience with numerous friends and people and everyone is astonished that this could happen!