Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
INFINITI of Gwinnett
Duluth, GA
2,582 Reviews
Atlanta's Premier INFINITI Dealership located in Gwinnett County. Located on Satellite Blvd. right behind Gwinnett Place Mall and only a short distance from I-85 and Pleasant Hill Road. INFINITI of Gwinnett has one of the largest inventories of new and certified pre-owned INFINITI vehicles and other luxury pre-owned brands in Atlanta. INFINITI offers a full-line of luxury performance automobiles, including the Q50, Q60, QX50, QX55, QX60, and the QX80.
At INFINITI of Gwinnett, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,582 reviews
January 29, 2019
Amazing Experience Mr. Tsvetanov, went above and beyond to get me my dream car. I had been searching for some time and from the moment I contacted the dealership and spo Mr. Tsvetanov, went above and beyond to get me my dream car. I had been searching for some time and from the moment I contacted the dealership and spoke with Mr, Tsvetanov, he was very professional and a pleasant to work with from beginning to end. I could not have asked for a better experience with a dealership. Thank you so much for the amazing customer service!! More
by elp
Employees Worked With
January 28, 2019
Excellent experience My experience was excellent. People are very respectful. They tried to provide what I Wanted. Their showroom and customer service area are great. I wo My experience was excellent. People are very respectful. They tried to provide what I Wanted. Their showroom and customer service area are great. I would recommend it. More
by annetdiaz
Verified CustomerJanuary 28, 2019
Above and Beyond! My wife and I are both in sales and have had many poor experiences with sales people who don't listen or work to meet our needs as a customer. Velko My wife and I are both in sales and have had many poor experiences with sales people who don't listen or work to meet our needs as a customer. Velko listened, remembered what we told him was attentive to our needs and went above and beyond to get us what we wanted. He ran all over the lot to locate the vehicles in which we were interested. He helped us every step of the way, right down to orientation and cleaning out our trade in. He even met us on Sunday, his day off, to allow us to drop off our second trade-in. We would HIGHLY recommend that you ask for Velko!! More
by JAG1818
Employees Worked With
January 27, 2019
Very friendly, knowledgeable and the best buying experienc I highly recommend this dealership. Ms. Kenneice Wilson made the experience easy and enjoyable. She had everything ready when I arrived at the dealers I highly recommend this dealership. Ms. Kenneice Wilson made the experience easy and enjoyable. She had everything ready when I arrived at the dealership and she is very knowledgeable. More
by Adr
January 27, 2019
Best Experience Mark was great he wasn’t pushy and trying to over sale me he listened to what I wanted and gave me just that. He is very organized and very knowledgea Mark was great he wasn’t pushy and trying to over sale me he listened to what I wanted and gave me just that. He is very organized and very knowledgeable, he answered all my questions sometimes before I even asked. Great experience working with Mark! More
by ChristinaW
January 25, 2019
Keeping my wants top of mind and delivering excellent servic Jana and Nasira have been the most thoughtful and accommodating sales persons I have ever dealt with. They treat me like family and make me feel lik Jana and Nasira have been the most thoughtful and accommodating sales persons I have ever dealt with. They treat me like family and make me feel like I can trust them completely to take care of me. I just started my second lease and will be back in 3 for another! Thank you! More
by Qbacca2
January 25, 2019
Amazing!! Kenneice is of great access to you all's business. She us very nice and pleasant. Kenneice has great customer service skills. Her knowledge of the car Kenneice is of great access to you all's business. She us very nice and pleasant. Kenneice has great customer service skills. Her knowledge of the cars on the lot are amazing. She is very patient, and aims to please and take care of the customers. More
by Chanda Martin
Employees Worked With
Kenneice Wilson-Smith
January 24, 2019
My Personal Sales Representative I don't talk to anyone else in the dealership, because she treats me like family. I don't have to worry about a thing. Long after I bought my car she I don't talk to anyone else in the dealership, because she treats me like family. I don't have to worry about a thing. Long after I bought my car she still gave me the same service. Love her. She's the best there is. I would buy all of my cars from her. More
by jeminiwade
January 24, 2019
Complete lack of follow I purchased a used car still under factory warranty. It supposedly went through inspection prior to listing for sale. As I was driving it off the lo I purchased a used car still under factory warranty. It supposedly went through inspection prior to listing for sale. As I was driving it off the lot, the check brake pad light came on. I immediately turned around and headed back to the dealership. I informed my sales rep of the issue and she immediately brought it to the attention of the used car sales manager who stated that if the car needed brakes, he would put them in. The car had another issue that I ended up bringing to the maserati dealership to repair under warranty. I had them inspect the brakes while they had the car and sure enough it needs front breaks....they are at about 2MM. I am still waiting on a response to my email as to how your dealership is going to handle the problem. Additionally, I was sold a quality guard supreme plus warranty and when I looked on their website, it states pretty clearly they don't offer coverage on exotic cars. I;m still waiting on a response from the finance manager regarding. Overall, I've been displeased by the lack of follow up. I purchase a lot of cars and so far, I have not been impressed by Infiniti of Gwinnett More
by ssnyder6
January 24, 2019
Blown Away Mark Preston was the absolute best salesperson we have ever dealt with. When I say he went above and beyond to ensure we drove off the lot with a bran Mark Preston was the absolute best salesperson we have ever dealt with. When I say he went above and beyond to ensure we drove off the lot with a brand new fully loaded 2019 Q70L in less than 2 hours! He is very professional got us a great deal thanks to Mr Hooten for making this deal happen for us and Mr Ghazal for putting the whole Thing together! They are all Very knowledgeable we would definitely go back to Infiniti of Gwinnett in the future! More
by thepatricks
