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INFINITI of Kansas City
Merriam, KS
542 Reviews
Infiniti of Kansas City in Kansas City, MO, also serving St Louis, MO and Omaha, NE is proud to be an automotive leader in our area. Since opening our doors, Infiniti of Kansas City has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Infiniti or used car or truck, we will provide assistance to help you find financing options that fit your needs! You can trust that Infiniti of Kansas City will get you into the car or truck you choose with professionalism and attention to your needs.
Infiniti of Kansas City has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Infiniti of Kansas City offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (888) 262-1306 if you have any questions or comments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 PM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 542 reviews
July 07, 2020
Highly Recommend I'm hooked on Infiniti vehicles and I can't imagine buying from anyone but Infiniti of Kansas City. From sales to service they are top-notch. 10 out o I'm hooked on Infiniti vehicles and I can't imagine buying from anyone but Infiniti of Kansas City. From sales to service they are top-notch. 10 out of 10 would recommend giving one of their vehicles a test-drive...you won't be disappointed. My personal favorite is the QX 80. In fact, I challenge you to find a second row of seats with more leg room. More
by beckyQX80gal
July 03, 2020
Spence Cassidy provides consistently excellent customer service above and beyond all expectations. He personal picked me up off the side of the interstate when I had a blown out tire. Infiniti service rank service above and beyond all expectations. He personal picked me up off the side of the interstate when I had a blown out tire. Infiniti service ranks highest above all luxury brands. Spence and Dave are the dynamic duo of outstanding customer service. Absolutely THE BEST. More
by MsTrenaStrong
Employees Worked With
June 30, 2020
I had a very pleasant experience with everybody on the floor. From the moment I walked through the door everyone I met treated me great and I got the deal I was looking for. floor. From the moment I walked through the door everyone I met treated me great and I got the deal I was looking for. More
by CSM
Employees Worked With
Other Employees :
Ryan Rowley
June 29, 2020
The experience was what a car buying experience should be. Never at any time did my wife or myself feel pressured or hurried, we even arrived at closing time. Mr. Robinson was as nice a salesman as you wo be. Never at any time did my wife or myself feel pressured or hurried, we even arrived at closing time. Mr. Robinson was as nice a salesman as you would expect from a car dealership that takes great steps to insure the customer experience. More
by Jmyers2116
Employees Worked With
Randy Robinson
June 26, 2020
Exceptional service and the staff is always friendly and helpful. Unfortunately, they were not wearing any masks or observing any COVID protective measures. We are in the middle of a pandemic and masks are helpful. Unfortunately, they were not wearing any masks or observing any COVID protective measures. We are in the middle of a pandemic and masks are required in retail stores. They need to catch up. More
by CF
Employees Worked With
Jeffrey
June 20, 2020
I had a very pleasant experience. From the moment I walked through the door to the day I drove off with my vehicle, everyone I met treated me great. walked through the door to the day I drove off with my vehicle, everyone I met treated me great. More
by Candy#52
June 19, 2020
Totally awesome guy to work with! Professional & kind! There was absolutely no issues with a thing. Went out of his way to work with me & make things happen! There was absolutely no issues with a thing. Went out of his way to work with me & make things happen! More
by howlett.travis
Employees Worked With
June 10, 2020
Randy was great to work with! He was extremely personable and knowledgeable of the vehicle we were interested in. Some car salesmen are over the top and pushy, and Randy wasn’t like that at all. personable and knowledgeable of the vehicle we were interested in. Some car salesmen are over the top and pushy, and Randy wasn’t like that at all. This was the best car buying experience we’ve had, and Randy was a major part of that. More
by cwessel23
June 06, 2020
Spencer goes out of his way to provide you excellent customer service with a great sense of humor. Refreshments are always top notch and lobby clean while you wait for your car to be serviced. customer service with a great sense of humor. Refreshments are always top notch and lobby clean while you wait for your car to be serviced. More
by MS
Employees Worked With
May 22, 2020
Customer service (Spencer) was very customer friendly and me feel that I can trust the service there in Kansas City. I always recommend Infiniti to anybody! me feel that I can trust the service there in Kansas City. I always recommend Infiniti to anybody! More
by dave
