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Ide Volkswagen
East Rochester, NY
1,002 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,002 reviews
August 11, 2020
Great Experience We received great service from all of the Volkswagen Ide employees, from beginning to end. Nick was very accommodating and was able to get us a great We received great service from all of the Volkswagen Ide employees, from beginning to end. Nick was very accommodating and was able to get us a great deal with the exact car that we were looking for. He was friendly, not pushy at all, and answered all of our questions. Would recommend Nick and this dealership. More
by Lea
Employees Worked With
Nick Marchioli
Helpful August 10, 2020
Top notch! Everyone was very helpful in the process and excited to have a new-to-me Passat! Look forward to returning for any necessary service while I own the car. excited to have a new-to-me Passat! Look forward to returning for any necessary service while I own the car. More
by SeanJohn
August 09, 2020
Easy transaction! Friendly team! They found the exact car I wanted! I appreciate their time, it was an Excellent experience Thank you for the effort and time! car I wanted! I appreciate their time, it was an Excellent experience Thank you for the effort and time! More
by megboise
August 08, 2020
Spencer is the man! I had a great experience buying a car from the Ide dealership. Spencer was great to work with and I would highly recommend him from the Ide dealership. Spencer was great to work with and I would highly recommend him More
by Ted
August 07, 2020
Excellent Customer Service David was great! I saw a used vehicle I was interested and sent an inquiry, and David immediately got in touch with me and was very friendly and accom David was great! I saw a used vehicle I was interested and sent an inquiry, and David immediately got in touch with me and was very friendly and accommodating during my visits to the dealership. I would definitely recommend IDE VW and David! More
by katiejfitz03
August 04, 2020
This was my first experience with Dick Ide. David did an excellent job helping me find my new car. His experience & expertise really showed as he made the process very easy. excellent job helping me find my new car. His experience & expertise really showed as he made the process very easy. More
by Derek M.
Employees Worked With
August 03, 2020
I have a new car now. Since this is the first car I ever bought from a dealership, I really have nothing to compare my experience to. I didn't hate it though, so I guess t Since this is the first car I ever bought from a dealership, I really have nothing to compare my experience to. I didn't hate it though, so I guess that's good. David was helpful in finding me the car I wanted. More
by dealerraterdotcom
Employees Worked With
August 03, 2020
I decided to renew my lease with IDE VW and as always, they provided excellent customer service. Nick Marchioli was very helpful and made my experience of leasing a new car very easy. they provided excellent customer service. Nick Marchioli was very helpful and made my experience of leasing a new car very easy. More
by Klaudia
July 30, 2020
I talked with David on the phone and told him about 2 cars I was interested in test driving. Made an appointment and he had both cars ready for me. My biggest dilemma: I loved them both! David was very p cars I was interested in test driving. Made an appointment and he had both cars ready for me. My biggest dilemma: I loved them both! David was very professional, easy to talk with and happy to educate me on VW’s. He made the whole process seem like a smooth ride- many thanks David! Loving my Jetta!!! - Meredith F. More
by Mfingar55
July 30, 2020
very seamless start to finish it was a very seamless and quick process. I viewed the car online I was looking for, called and it was out front running for me to te start to finish it was a very seamless and quick process. I viewed the car online I was looking for, called and it was out front running for me to test drive it as soon as I arrived. They beat a competitor by $500 and I picked the car up the very next afternoon. More
by marc
Employees Worked With
