Imperial Ford

Ford Review This is my 2nd car I have purchased with Shawn Goulet. The service and friendliness of this dealership is beyond exceptional. Highly recommend them This is my 2nd car I have purchased with Shawn Goulet. The service and friendliness of this dealership is beyond exceptional. Highly recommend them to everyone!!! More

ford escape Got new car last week, just went in to look compare prices. Salesman, Dean, was helpful and the process was quick and easy. As for salesman that we Got new car last week, just went in to look compare prices. Salesman, Dean, was helpful and the process was quick and easy. As for salesman that we dealt with over the past week at other dealerships he was the best. Hoping positive customer service carries over to service as well. More

Great sales experience Hello, My husband and I had been looking for a new mid sized SUV for a few months. When we walked into Imperial, from beginning to end, they stood a Hello, My husband and I had been looking for a new mid sized SUV for a few months. When we walked into Imperial, from beginning to end, they stood apart from all the other dealerships we had visited. Very professional, helpful and we never felt pressured or rushed. Thank you for a great experience! Happy Holidays More

Nice Purchase Experience We worked with Jason and Mike DiMella on the purchase of our new Explorer. Great experience. No pressure. They accommodated our requirements and we We worked with Jason and Mike DiMella on the purchase of our new Explorer. Great experience. No pressure. They accommodated our requirements and were very patient with us. We also worked with Will Granata on the transaction. He explained all of the paperwork and we felt very comfortable in making the deal. More

Mike Peters I walked in to Imperial Ford with barely a hint to what I was looking for and no clue as to what I wanted. The dealership is huge and Mike Peters wal I walked in to Imperial Ford with barely a hint to what I was looking for and no clue as to what I wanted. The dealership is huge and Mike Peters walked the whole lot in the bitter cold with amazing patience as I went from car to car changing my mind many, many times. Mike was knowledgeable about every vehicle. I would have settled for a car I liked but instead I left with a car I loved thanks to Mike. I would recommend Mike Peters and Imperial Ford to anyone looking for a new vehicle. PS this is the second car I have purchased from Imperial but by far the best car buying experience! Thanks Mike. More

Great experience My husband and I had been to a couple of other dealerships looking for a car. Actually my husband found one on my last shopping trip, but I did not. My husband and I had been to a couple of other dealerships looking for a car. Actually my husband found one on my last shopping trip, but I did not. Shawn Goulet made buying a car easy. He was straight forward, helpful and we never felt pressured. We knew from our past experiences that it could be several hours, but this was the first time we could walk to a diner and eat while waiting for the car to be detailed. We left with exactly what we wanted and feeling like we got a good deal. Shawn actually called us on our way home to let me know that I had left my phone charger in my old car. This does not seem like a big deal to some, but we left my husband's wallet accidentally in the last car we turned in at another dealership and were not allowed to get it back. Shawn took the time out to let us know that he would hold it for us. All of the small niceties added up to a great experience. More

Best experience buying a car!! This was the absolute best experience buying a truck. After much research, we found the Ford F250 that we were looking for and it was in the little t This was the absolute best experience buying a truck. After much research, we found the Ford F250 that we were looking for and it was in the little town of Mendon! Upon entering the dealership, we were greeted with smiles and felt so welcome - not the hard sell you are used to! Gerald Souza was our sales rep and was so attentive and helpful. Even though we knew the Ford was for us, he helped search the lot for other comparable vehicles (to be sure that we got what we wanted). Purchasing the truck was a breeze and when we came back to pick it up, Gerald was there to say hello and they even remembered our names! Imperial Motors treats their customers like royalty! I would continue to purchase vehicles from them and would HIGHLY recommend to others! What a great experience!! More

One Great Day, Great Imperial Employees We were looking to buy a Ford Fusion and decided to visit Imperial Ford. We've bought vehicles from Mike DiMella over the years and once again he did We were looking to buy a Ford Fusion and decided to visit Imperial Ford. We've bought vehicles from Mike DiMella over the years and once again he didn't disappoint! Working with Mike and Dennis Leoleis was a pleasure! With the HUGE inventory at Imperial Ford, Mike & Dennis went out of their way to find the perfect car for us. We were then introduced to Jeff Nadim in the Finance Department. His approach to completing the deal and explaining ALL the numbers was refreshing without adding any pressure. Imperial Ford was a 90 minute drive for us and after our day there we were glad we made the trip. With the gift card we were given, we ended our day with a great meal and service at the Miss Mendon Diner which is part of the Imperial complex. You can bet when we are ready for our next car we will start at Imperial! More

Amazing Customer Service Great experience with everyone over at Imperial Ford last week! Started off browsing around the Imperial website to narrow down what vehicles I was in Great experience with everyone over at Imperial Ford last week! Started off browsing around the Imperial website to narrow down what vehicles I was interested in and get a starting point. Search interface was easy to use, with lots of filters to really drill down and begin to compare. Finished with a few vehicles I knew I wanted to look at. I called up Doug Hood and met him at Ford later that afternoon. We did a walk-around of each vehicle (a couple of Focuses) and he went through the various features of each one with me, as well as pointing out details to look for. We brought both of them side-by-side for a better comparison and test drove both vehicles. Sometimes when you ask someone about their experience buying a car, they might talk about being constantly pressured to buy, and this was certainly not the case. Doug knew the vehicles but more importantly, he made sure I was looking at vehicles that had what I needed and that I was genuinely interested in them. Very friendly, casual and I also learned a few things. Once the test drives were finished, I picked the vehicle I liked the best. Doug and I sat down to get started on the paperwork and Mike Kind came over, introduced himself and was very helpful in assisting the entire process, getting all the possible savings and approving the deal. My experience with Will Granata in finance was similar. Friendly, no stress and he made the entire process much easier than I imagined it would be. Will explained what all of the different documents meant before I signed them and he answered every question I had for him. We also found a payment that was perfect for me! I picked up the vehicle a couple days later, with Doug keeping in touch with me and giving me updates in the meantime. We ran through all the features again (just to be safe) and Doug made sure I understood how everything worked, especially as far as all of the lighting/ dash/ audio controls. This Focus has some more buttons than my previous car but once he walked me through, it made sense. He also followed-up with me over the next few days, which was greatly appreciated. Overall, I think I had such a good experience because of the people. Every dealership is going to have the same cars, so the staff is really what makes the difference. The employees at Imperial were friendly, helpful, professional, knew their information and most importantly, made sure that I stayed informed and enjoyed the process. I'll certainly recommend them to anyone I know! More

Great Experience!! I had a Great Experience at Imperial Ford. Everyone there is very helpful and friendly. I worked with Doug Hood whom came highly recommended by pare I had a Great Experience at Imperial Ford. Everyone there is very helpful and friendly. I worked with Doug Hood whom came highly recommended by parents who also just purchased a car through him. Doug gave excellent customer service and is a true asset to the Imperial team. He kept in touch throughout the entire process, took the time to go over all the features of the car, and he even came back into work after already working a full day already just to accommodate my schedule. Imperial is a great dealership and I've already recommended them to several coworkers and will continue to do so. We will definitely be going back to Imperial to see Doug for our next car! More