Ira Lexus of Manchester

Responsive and timely service Laurie Beauchemin was helpful as always with clarifying service needs and keeping us posted on the timing of the work. We have the pick up and drop o Laurie Beauchemin was helpful as always with clarifying service needs and keeping us posted on the timing of the work. We have the pick up and drop off of our vehicles with IRA and the use of a loaner car. Laurie and Fraser always do an outstanding job of coordinating the pick ups and drop offs, despite us living 100 miles from the dealership More

Exceptional Service Laurie always is pleasant and a joy to work with. It never is any fun when your car is being serviced but Laurie takes the pain out of it. She always Laurie always is pleasant and a joy to work with. It never is any fun when your car is being serviced but Laurie takes the pain out of it. She always recommends just what you need and no more. I trust that Laurie is looking out for my best interests. More

Always Great Service As usual the service was communicated and performed in an excellent manner. The consistency is gratefully appreciated as well as the availability of s As usual the service was communicated and performed in an excellent manner. The consistency is gratefully appreciated as well as the availability of service times. More

Above and beyond service experience. This was my first time at Ira and my first Lexus service since moving to New Hampshire. I arrived without an appointment, after red lights appeared o This was my first time at Ira and my first Lexus service since moving to New Hampshire. I arrived without an appointment, after red lights appeared on my dash while driving on the highway 101.. My 2005 ES330 is my third Lexus since 1992. I have lived in three other states during that time (Virginia, Missouri, and Illinois) and was always very satisfied with service at my Lexus dealer. The service at Ira was my best service ever. Service Consultant, Laurie Beauchemin, thoroughly explained everything that needed to be addressed. When the invoice was ready, she carefully went through it with me. In between, she was checking on me and offering explanations and suggestions, while I waited for my car. Laurie is a very valuable asset to Ira Lexus. Certified Technician, Tim Thirkell, was the best I had ever encountered. He worked on my car for 8 hours and took care of numerous issues, including 90K mile service. Laurie took me to the service bay, where Tim showed me what he was doing and why. He explained issues that needed to be addressed immediately and issues to watch for down the road. I commented that the engine looked really dirty, so Tim actually power washed it for me. Both Laurie and Tim went the extra mile and I had complete confidence in them. They did a professional job, with personal attention to the customer. I could not have been more pleased and left extremely grateful for their good work. Nancy Koberstein Exeter, New Hampshire More

Met with staff who communicated from start to finish. Staff listened to my concerns and did all to make my visit successful. I left the dealership grateful I had purchased my vehicle in a place where my Staff listened to my concerns and did all to make my visit successful. I left the dealership grateful I had purchased my vehicle in a place where my car would be maintained and my investment insured. More

Expectations Laurie did a great job in servicing my needs and went far beyond doing a great job. She was very respective to what I needed done and how to get it d Laurie did a great job in servicing my needs and went far beyond doing a great job. She was very respective to what I needed done and how to get it done within my budget. More

Excellent experience. Excellent sales service by Fred Oxaal. Very helpful and informative and thorough. Answered all questions knowledgeably. Jose in finance department Excellent sales service by Fred Oxaal. Very helpful and informative and thorough. Answered all questions knowledgeably. Jose in finance department also very knowledgeable and helpful. More

Trade in my Honda and Buy 2013 RX350 Joe Fitzgerald in sales, and Jose and Judith in finance, did everything well to help me buy my RX350. I received much more for my trade than I was of Joe Fitzgerald in sales, and Jose and Judith in finance, did everything well to help me buy my RX350. I received much more for my trade than I was offered from another dealer and love the RX.--Thanks! More

Pleasurable leasing experience!!! Great service from my initial phone conversation with Nigel Long, the sales experience with Fred Oxaal and the explanation of the finance paper work f Great service from my initial phone conversation with Nigel Long, the sales experience with Fred Oxaal and the explanation of the finance paper work from Jose Ferreiras. They all made my leasing experience extremely pleasurable!!! More

Dawn is awesome - very customer focused! This is my 5th or 6th Lexus from this dealership and they are awesome! From Sales to Service and everyone in between, i always have great experiences This is my 5th or 6th Lexus from this dealership and they are awesome! From Sales to Service and everyone in between, i always have great experiences. Dawn, in particular, takes great care to serve her customers' personally. She's friendly, professional, considerate of our time yet thorough and pays attention to small details like wiping off the car in the snow :) Really appreciate her personal attention. More