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Jackson Acura

Roswell, GA

4.8
6,438 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 6,438 reviews

October 03, 2022

I have called and emailed several times over the last few weeks trying to get new tires ordered. No one will call me back or email me. I don’t know what to do at this point but to get new tires elsewhere. More

by gessikalee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department receptionists
Oct 05, 2022 -

Jackson Acura responded

Hello, we are very sorry to hear that you weren't fully satisfied with your experience. If you wouldn't mind reaching out to us directly, we would like to see if there is anything we can do to turn this around for you. Please feel free to reach out directly to Rodney Jones, our Service Manager, at (770) 650-4000.

October 02, 2022

Have used Jackson Acura service department since I bought my MDX from them in 2015. Always had excellent service and communication. My service manager, Nick Covino always provided excellent service and commu More

by MDX owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Nick and the team, and we hope things go well for you in your new location.

October 01, 2022

My Service Manager, Yvonne, is amazing! She goes above and beyond to ensure my experience is perfect. More

by grtipton
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Yvonne was able to help, and we hope to see you again!

October 01, 2022

Professional. Great service. I would like to come always to this dealership but the drive is too far.50 miles out More

by williamsingleton
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Jackson Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

September 30, 2022

It’s closer to a spa experience for the car instead of visiting a garage or car dealer More

by Anthony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Jackson Acura responded

Anthony, We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 29, 2022

Yvonne was fantastic with getting me in for repair on my MDX. I was given a new MDX for a loaner vehicle. She kept me informed quite often with updates and estimated time of repair being completed. My vehic More

by PETERFARGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Jackson Acura responded

Peter, Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Yvonne and the team, and we look forward to working with you again.

September 29, 2022

Nick did a great job getting me in and out as quickly as possible and keeping me informed as to status. No surprises. More

by dyergler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Nick and our team were able to help, and we look forward to seeing you again!

September 29, 2022

CM really knows his stuff. He took the time to understand my needs for a car and also asked about my life goals to ensure the car I chose, could work long term. I ended up with More

by Hannah Nathaniel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chege Maina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Jackson Acura responded

Hannah, Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Chege and our team were helpful during your visit and hope that you love your Acura ILX. If you have any questions, please don't hesitate to reach out to us again.

September 29, 2022

My experiences have only been with Service and Parts. A big kudos to Nick (service) and Steve (parts) for doing a great job. I've been getting lease cars from them for many years, and never been disappoi More

by Robert@Retired
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick (service) and Steve (parts)
Sep 29, 2022 -

Jackson Acura responded

Robert, Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 29, 2022

Excellent. Always great service from Jackson Acura. Keep doing what you're doing. Thanks again More

by GEMINISpace29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura again!

Sep 30, 2022 -

GEMINISpace29 responded

I live in Gwinnett about 5 minutes from another Acura dealership. However, its the great customer service and personable relationships that I have with my advisors that keeps me coming back to Jackson Acura!

Sep 30, 2022 -

Jackson Acura responded

Great to hear! And we're very happy that you do. Thank you.

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