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Jackson Acura

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.8
7,332 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 7,332 reviews

January 17, 2024

Keep hiring good customers care employees, the facility was clean. My rep keep me informed More

by campbelljudy46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
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Jan 22, 2024 -

Jackson Acura responded

Thank you for your positive review! We appreciate your feedback and are thrilled to hear that you had a positive experience with our employees. Maintaining a clean dealership where our customers can feel comfortable is a priority for us, and we're pleased to know you found it satisfactory. And it's great to hear that your representative keeps you informed throughout the service process. At Jackson Acura, we are committed to providing excellent service, and your feedback encourages us to continue our efforts. If there's anything else we can assist you with, please feel free to reach out. Your satisfaction is important to us! Warm Regards, Jackson Acura Team

January 17, 2024

Vyonne is wonderful person for taking care of customer. always helpful and supportive for vehicles More

by ghancop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Jackson Acura responded

Thank you for your kind words and positive feedback! We are delighted to hear that Yvonne has been a wonderful person in taking care of your needs. At Jackson Acura, we strive to provide excellent customer service, and it's heartening to know that Yvonne has contributed to your positive experience. If there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our priority! Warm Regards, Jackson Acura Team

January 17, 2024

The Service from Jackson Acura is awesome. No doubt it is world class service they provide. More

by Venkat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
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Jan 19, 2024 -

Jackson Acura responded

Thank you for your glowing review! It's wonderful to hear that you found our service to be excellent and of a high standard. Providing top-notch service is our priority, and we're grateful for your acknowledgment. Your feedback is truly appreciated, and we look forward to continuing to provide you with world class service! If there's anything else we can assist you with, please feel free to let us know. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

January 17, 2024

Excellent service center! They assessed my cars issues and even had the repair completed by the end of the day! Faster than I even expected. More

by carencbancroft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive experience with our service department! Our team takes pride in providing efficient service, and we're pleased to know that we were able to assess and repair your car by the end of the day, surpassing your expectations. Your satisfaction is our utmost priority, and we value your trust in us. If there's anything else we can assist you with, please don't hesitate to reach out. Looking forward to the opportunity to continue exceeding your expectations! Warm Regards, Jackson Acura Team

January 17, 2024

First maintenance after using my car for almost a year, it was not even 3,500 miles when I got in. There was no car wash provided. Scheduled on the weekend first but had to reschedule to have it done on M More

by potjana_a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Jackson Acura responded

Dear potjana_a, On behalf of Jackson Acura, I would like to apologize for your unpleasant experience with our service department. Thank you for taking the time to provide us with this feedback. The experience you’ve described is not typical for our dealership and your frustration is understandable. Your business is very important to us and we’d like to regain your trust. If you are open to discussing this, please do not hesitate to contact me at your convenience. Thank you for alerting me to this issue, and I look forward to the opportunity to speak with you soon. Warm Regards, Rodney Jones Service Manager (678) 259-9391

January 17, 2024

Took car in for routine maintenance without an appointment. Work was done quickly and didn’t cost much. More

by mr4262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that our service department was able to accommodate you quickly! Providing efficient and cost-effective service is our priority, and we're pleased to have met your expectations. Your feedback is appreciated, and we look forward to continuing to provide you with excellent service in the future. If there's anything else we can assist you with, please feel free to reach out. Warm Regards, Jackson Acura Team

January 17, 2024

Yvonne met us and knew exactly what was needed. She called as soon as the car was ready. Very pleasant and helpful More

by gmparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with Yvonne! We're pleased to hear that she met you with a clear understanding of your needs and ensured a seamless process. Your feedback is invaluable to us, and we're grateful for your kind words. If there's anything else we can assist you with, please feel free to reach out. We look forward to continuing to provide you with excellent service! Warm Regards, Jackson Acura Team

January 17, 2024

She is rude and condescending. She is the opposite of helpful. I refuse to work with her ever again. More

by Bobbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Jackson Acura responded

Dear Bobbi, Thank you for the candid feedback on your experience with my staff at Jackson Acura. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. You may contact me anytime to voice any additional concerns. Thank you for the opportunity to work with you. Sincerely, Rodney Jones Service Manager (678) 259-9391

January 17, 2024

Yvonne is always very professional and organized. It is very easy to use Jackson Acura More

by blworley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive experience! We're delighted to hear that Yvonne's professionalism and organizational skills have contributed to making your experience with Jackson Acura seamless! Your satisfaction is important to us, and we're grateful for your feedback. If there's anything else we can assist you with, please feel free to reach out. We look forward to continuing to provide you with excellent service! Warm Regards, Jackson Acura Team

January 17, 2024

Very professional and easy to work with. From the first visit to getting a loan and even having optional equipment installed, everyone involved was great. More

by Jamiercontino
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! It's truly gratifying to learn that our team's professionalism and ease of collaboration made your entire journey a great one. Providing a seamless and enjoyable experience for our customers is paramount to us. We look forward to the opportunity to continue serving you and exceeding your expectations! If there's anything else we can assist you with, please don't hesitate to reach out. Warm Regards, Jackson Acura Team

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