Jackson Acura

Return Visit I had to return a week after my recall repair because my rear brake light went out. My appointment was at 8:30, I was checked in on time and quickly o I had to return a week after my recall repair because my rear brake light went out. My appointment was at 8:30, I was checked in on time and quickly on my way after a simple light bulb change. Once again, top notch service! I also test drove the RDX. Cameron was extremely knowledgeable and thoroughly explained all the features and benefits of the car. More

You get more than what you ask for! I went in for an airbag recall and they did a transmission service and washed my car fir free while I was waiting!!! What a nice surprise. Made my mon I went in for an airbag recall and they did a transmission service and washed my car fir free while I was waiting!!! What a nice surprise. Made my month! More

Great experience I came in tonget a recall fixed and was seen on the spot without an apt and not onkyneas rhe issue fixed but I got a car wash which was greatly appeal I came in tonget a recall fixed and was seen on the spot without an apt and not onkyneas rhe issue fixed but I got a car wash which was greatly appeals I just got back from a trip. Everyone was friendly and helpful! More

Terrible service My appointment was at 830 on 7/10. I dropped my car off the night before. I didn’t get a call back all day until I call in the afternoon around 2:30pm My appointment was at 830 on 7/10. I dropped my car off the night before. I didn’t get a call back all day until I call in the afternoon around 2:30pm to check on my vehicle. They told me my advisor was Sam and was told he will call me back. I waited for another couple hours before I got another call back from him. He told me the technician haven’t looked at it but give him some time and will get back with me. Thirty minutes later he calls me back and told me it was the wheel bearing and they will need to keep the car overnight to confirm it is the wheel bearing. I told him My appointment was at 830 and I expected a call because I have no other transportation to get to work. I was hoping to get my car back the same day. I then asked Sam if they have any loaner vehicles and he told me no but the can shuttle me home and back. I told him I need a car but he kept telling me they don’t have anything. The next day (Thursday), I didn’t hear anything back again about my vehicle. I then call at 2pm and Robin told me Sam is off. Now I’m pissed because he didn’t let me know he wasn’t working. Now my car was just sitting for another day and I still have no vehicle to get back and forth to work and home. I was told that Yvonne will help me since Sam is off. I had once before when I had my car serviced. She was great. She called me back and informed me of what’s going on and I explained my situation to her. She was apologetic and told me she will find a loaner for me and she came through. I was grateful. I didn’t get my car back until Friday afternoon. It took 3 days to get this small problem fix. Very very unacceptable. More

Jackson Acura Very positive experience trading in my 2016 MDX for a 2020 RDX. Reggie Hammond is a pleasure to work with, as was Kelly O’Neil. Very positive experience trading in my 2016 MDX for a 2020 RDX. Reggie Hammond is a pleasure to work with, as was Kelly O’Neil. More

Great experience! This experience was by far the easiest we have ever had buying a car. Our sales person Chege was great to deal with and very knowledgeable. Service la This experience was by far the easiest we have ever had buying a car. Our sales person Chege was great to deal with and very knowledgeable. Service lady Yvonne was very friendly and made us feel so welcome! We absolutely love our new Acura! More

Satisfied Every visit is a success, never any complaints, service is also fast even when there are many customers. Overall great location and the people who wor Every visit is a success, never any complaints, service is also fast even when there are many customers. Overall great location and the people who work there More

Fast and friendly service I drive a little further to get to Jackson.Acura and it’s worth the extra miles to have a good experience. The customer attention is top notch. Yvonne I drive a little further to get to Jackson.Acura and it’s worth the extra miles to have a good experience. The customer attention is top notch. Yvonne kept me informed on the status of my vehicle and gave me thorough details with regards to my visit. I truly appreciate this kind of service! More

Acura RDX Service Great service overall. Yvonne is great. Would like to a shorter wait time. Maybe a better scheduling option and ETA prediction could help reduce wait Great service overall. Yvonne is great. Would like to a shorter wait time. Maybe a better scheduling option and ETA prediction could help reduce wait time. More