Jackson Acura

Another great service visit It was great to work with Yvonne once more who is always professional, courteous and informative. No aggressive up selling regarding multi-point inspe It was great to work with Yvonne once more who is always professional, courteous and informative. No aggressive up selling regarding multi-point inspection results. The service work was performed timely and of high quality as usual. More

Above and beyond Brittany was fantastic to work with. She really went above and beyond going over everything with me in detail and answering all of my questions. Brittany was fantastic to work with. She really went above and beyond going over everything with me in detail and answering all of my questions. More

They went above and beyond. Everyone was super helpful and remembered me from my initial purchase. They meant a lot because this was my first time revisiting since, and it had be Everyone was super helpful and remembered me from my initial purchase. They meant a lot because this was my first time revisiting since, and it had been 4 months since. The mechanic also did a full inspection on my car and upcoming maintenance was recommended as well! Great experience. More

Yvonne Russell - Service Representative Yvonne Russell (aka Y or Y-Not) was a total pleasure to deal with. I brought in our 2017 Acura RDX for a multi-point inspection in advance of a tow we Yvonne Russell (aka Y or Y-Not) was a total pleasure to deal with. I brought in our 2017 Acura RDX for a multi-point inspection in advance of a tow week road trip. I told her it was especially important for my wife's piece of mind. Yvonne completely understood. She showed me two filters that she recommended be changed which I agreed. All communication was professional and pleasant and the turn around was faster than I expected. I heartily recommend Miss Yvonne to anyone who gets regular service at Jackson Acura. All the best, Y Steven "Sox" Sockler More

Excellent customer service Brittany was very knowledgeable. She explained the work that needed to be done and identified what would be suggested as immediate repair and what wou Brittany was very knowledgeable. She explained the work that needed to be done and identified what would be suggested as immediate repair and what would be ok to plan for the next visit. I really appreciated this "no-pressure" advisement. The car was completed when they said it would be. She kept me updated and called when it was ready. More

Recall service repair When I called to book my appointment and realized I needed to change it, Yvonne checked their internal schedule and although she was not able to resch When I called to book my appointment and realized I needed to change it, Yvonne checked their internal schedule and although she was not able to reschedule my appointment through their system, she told me to come in anyway. She was very accommodating and made it work in my favor. More

Oil consumption test I went there without an appointment on a Friday afternoon and they were nice enough to accommodate me and start my oil consumption test for my Acura M I went there without an appointment on a Friday afternoon and they were nice enough to accommodate me and start my oil consumption test for my Acura MDX. Thanks so much for that. They also did an oil change for me and found me a coupon since I didn’t have one. Appreciate that very much. Perry Potnis More

A+ Experiece Sergei and Cameron took EXCELLENT care of us. Great teamwork, they met all of our needs and are true professionals. We will be back. Thank you! Sergei and Cameron took EXCELLENT care of us. Great teamwork, they met all of our needs and are true professionals. We will be back. Thank you! More

Middle of the road review This service center is the closest to me which is why I prefer it but every time I go I never get a call when my car is ready. I end up waiting over t This service center is the closest to me which is why I prefer it but every time I go I never get a call when my car is ready. I end up waiting over the estimated wait time and having to ask when my car is done (the lady next to me yesterday was there for 5 HOURS..). I usually block out at least 3 hours for an oil change just because I have no clue how long it will take. This particular location does not except competitor coupons either as of 5/29/19 per Yvonne so I may try out a different dealer next time. In addition from a past experience - I took my car in for a big problem (power steering was tough and making a noise), I was quoted over 5k for what I assume was everything around the power steering pump which covers the dealership so I completely understand but I was in a panic initialing thinking I had to get a new car because that was just a crazy amount for noisy steering. Long story short - My brother fixed it for $120 in 2 hours.... No dealership will be perfect but this place is ok to get an oil changed at. More

Service review Nick was very helpful and friendly as always. He discussed the items being addressed and price up front, so there were no surprises. Great service ag Nick was very helpful and friendly as always. He discussed the items being addressed and price up front, so there were no surprises. Great service again. More