Jackson Acura

Oil Change Great service...was in and out quickly! I am always pleased with the service at Jackson Acura. Nick Covino provides great service as always! Thanks! Great service...was in and out quickly! I am always pleased with the service at Jackson Acura. Nick Covino provides great service as always! Thanks! More

Acura repair and recall Visited to have recall work performed and fix EPS system failure. Great service and communication. Vehicle needed a couple other 100k mile updates Visited to have recall work performed and fix EPS system failure. Great service and communication. Vehicle needed a couple other 100k mile updates as well, so went ahead with getting it current. Rides great. More

Great Service at Jackson ACURA My service trip was for a basic A-level service at around 80,000 miles. I was received by the service manager and my car was taken in immediately e My service trip was for a basic A-level service at around 80,000 miles. I was received by the service manager and my car was taken in immediately even though I was a walk-in and had no prior appointment. Service was quick, efficiant, and my car was returned in just about an hours time. My car was washed and vacuumed as part of the normal service. I highly recommend Jackson Acura for maintenance of your Acura vehicle. More

RDX Infotainment Service I had a recent issue with my new 2019 RDX and the infotainment system not functioning properly. After trying the Acura Link system in the car, which I had a recent issue with my new 2019 RDX and the infotainment system not functioning properly. After trying the Acura Link system in the car, which was not really helpful because all they told me was to take my car into the dealership. At Jackson, I left my car for over an hour for them to run diagnostics, and then waited for about another 20-30 minutes when I returned to the dealership. No one ever called me as promised, and I finally asked someone about the status. It turned out that they were already finished looking at my car, but they had no answer. They basically told me that there have been some compatibility issues with iPhone and Android phones and the infotainment system, and that there may be a software update coming out to try to address this. I was handed a bulletin issued by Acura that outlined this issue, and what some troubleshooting methods were. None of those recommendations worked. And, since the bulletin was dated July of 2018, I can only assume that Acura still does not have an answer for the problem almost a year later. The frustrating part is that, later that same day, I contacted Acura directly via their main website. Within 24 hours, a technical support person contacted me and walked me through the process to reset the factory settings, which allowed my CarPlay to start working again. Someone at Jackson should have been able to help me with that. I don't know if the same problem will occur, but at least I know now how to hit the reset button. My normal experiences with Jackson have always been very positive, for both sales and service. This one was not, but I will continue to come to Jackson unless I have similar issues in the future. More

Brittiany is great! The center took my vehicle immediately and serviced it quickly. Comfortable area with coffee to work or relax. Brittiany is a delight. Friendly , p The center took my vehicle immediately and serviced it quickly. Comfortable area with coffee to work or relax. Brittiany is a delight. Friendly , professional and knows her stuff. She is my go-to girl. More

Service Took our MDX for some warranty work on Saturday morning without a reservation Pat said it would take 2hours we said we would wait for it in an hour we Took our MDX for some warranty work on Saturday morning without a reservation Pat said it would take 2hours we said we would wait for it in an hour we were on our way. He under promised and over delivered! More

Amazing customer service! Brittany was very friendly, knowledgeable, and professional! She clearly explained things. Thanks for all of your help! I highly recommend her for a Brittany was very friendly, knowledgeable, and professional! She clearly explained things. Thanks for all of your help! I highly recommend her for any of your service needs. More

Yvonne was courteous , prompt and knowledgeable When I arrived Yvonne greeted me with a smile and handshake. I explained I was there for my first service she wrote me up and said it would be about 1 When I arrived Yvonne greeted me with a smile and handshake. I explained I was there for my first service she wrote me up and said it would be about 1.5 hours.1.5 hours later my car was washed and ready to go. THANK YOU More

Great experience! I took my MDX in for an oil change, maintenance and recalls. The service was prompt, thorough, and clearly explained. Pat kept me informed with a fe I took my MDX in for an oil change, maintenance and recalls. The service was prompt, thorough, and clearly explained. Pat kept me informed with a few check-ins until my MDX was done being serviced. I did not have to wait long at check-in or pick-up. Great overall experience! More

Brittiany is awesome! I can only describe my most recent experience as amazing. I sent an email describing a problem I was having with my car around 9pm. Brittiany respon I can only describe my most recent experience as amazing. I sent an email describing a problem I was having with my car around 9pm. Brittiany responded that night with a suggestion ...9pm! The next day she helped me figure out how to get it towed. The whole experience was fast, friendly and as easy as could be. More