Jackson Acura

Car Service Nick is great at advising me on how to best take care of my car! Everything is handled very efficiently. A pleasant area with snacks and comfortab Nick is great at advising me on how to best take care of my car! Everything is handled very efficiently. A pleasant area with snacks and comfortable seating to wait for car repairs when needed. More

Easy and enjoyable Friendly and professional, the staff makes me feel welcome and like family- top in the industry! My car runs smooth and I can tell the service made a Friendly and professional, the staff makes me feel welcome and like family- top in the industry! My car runs smooth and I can tell the service made a difference. More

Very professional and courteous Brittany is very accomating with me due to my work schedule for servicing my MDX.. She is a valuable asset for this dealership. I will recommend Jac Brittany is very accomating with me due to my work schedule for servicing my MDX.. She is a valuable asset for this dealership. I will recommend Jackson ACURA to my family and friends. More

Service Center Jackson Acura has a very welcoming service center and employees, specifically in this case, Brittany Byas. It is very comfortable to sit and wait for Jackson Acura has a very welcoming service center and employees, specifically in this case, Brittany Byas. It is very comfortable to sit and wait for your car while it's being worked on. More

Satisfied Customer Patrick did an excellent job. He listened to what I requested, got me in quickly, and delivered my vehicle with the service completed, sooner than pro Patrick did an excellent job. He listened to what I requested, got me in quickly, and delivered my vehicle with the service completed, sooner than promised. More

GOOD EXPERIENCE START TO FINISH First of all, I work in the car business, so I always pay attention when I visit any dealership. The folks at Jackson Acura are top notch. It's easy First of all, I work in the car business, so I always pay attention when I visit any dealership. The folks at Jackson Acura are top notch. It's easy to set appointments with them on line, on the Acura app, or even by phone. Nick Covino was my service advisor, and he did a great job explaining what needed to be done. The whole process took maybe an hour (got there at 7:30, left before 8:45). They text you when your vehicle is ready and you even have the option to pay on your phone. I would highly recommend these folks for any service needs if you have an Acura. More

Service Times Exceed 3 Hours I had an appointment this morning at 9:30 for oil change, tire rotation and 2 recalls. Yvonne told me, "Realistically it will take an hour & a half, w I had an appointment this morning at 9:30 for oil change, tire rotation and 2 recalls. Yvonne told me, "Realistically it will take an hour & a half, well 3 hours." I prepared myself for 3 hours and set off on foot in the rainy, cold weather. At 11:23 Yvonne called and said my car was ready. I was in a store so I told her I could be there in 30 minutes. When I got there I waited for her to come to her office. She went over my inspection and paperwork that says where my oil levels were and what the tech completed. I paid (11:41 on my receipt) and she sent someone to get my car. I was waiting outside but it took so long I got cold and came inside. The employee who went to get my car came back on foot and I heard him say something to the nature of he couldn't find my car and he pointed to one that was locked. Yvonne went off to find out what was going on. She came back and told me she was mistaken and my car was not ready yet and they were washing it. I was ok waiting another 15 minutes. I sat in an uncomfortable bar stool near Yvonne's office until I got too uncomfortable and I moved to the lounge area. Yvonne walked by at one point and said she was going to see if my car was ready. At 12:55 (an HOUR & A HALF after she called me to say my car was ready) I decided to leave and go get a coffee. I was upset and felt that I might say something mean or start crying. My husband drove 30 minutes from our home to join me and we went back to Acura at 1:30 and my car was FINALLY ready. Yvonne said she thought I had gone to the bathroom. She did not try calling me. I am worried that my car took so long because something went wrong and they covered it up by saying they were washing it for 2 hours. My car was not that clean... I will never return to this dealership. Every time I need work done on my car I end up wasting half my day there - literally every visit to service it is at least 2x what I am told it should be. The car was bought new from your dealership and only has 39k miles on it - we're not talking about high mileage maintenance tasks here. I've tried coming after work during the week but was told even though you're open until 6, I have to show up by 5. There is no way I can make it by then. One time I had a 3 pm appointment and was told that they were backed up and I should come back another day - essentially teaching me that scheduling appointments for service is absolutely pointless. My husband is ready to sell the car and advise everyone to avoid the brand completely since the experience in every single visit is more painful and lengthy than the last. More

Good experience overall Michael our salesperson was very helpful and did not pressure us at all! Kelly was able to find us an affordable loan and was very thorough, explain Michael our salesperson was very helpful and did not pressure us at all! Kelly was able to find us an affordable loan and was very thorough, explaining our financing in great detail. More

Fast, efficient but expensive The service department especially Brittany is always kind and responsive with great sense of responsibility and provide fair recommendations as well s The service department especially Brittany is always kind and responsive with great sense of responsibility and provide fair recommendations as well she is my favorite person to go with More

Sales manager Edward Burgess is bad for business! I was led to Jackson Acura by an online source that showcased a Mercedes GLK 350 for sale. I inquired about the vehicle and was greeted by a nice guy I was led to Jackson Acura by an online source that showcased a Mercedes GLK 350 for sale. I inquired about the vehicle and was greeted by a nice guy and my sales person CM. He was such a pleasure to work with. He made the car buying experience quite enjoyable with no stress or grey areas. He kept in contact with me, and answered all my questions with clarity. That all changed once the sales manager Edward Burgess got involved. Edward first agreed to have a sunroof installed as well as a backup camera if I did not haggle on pricing. I agreed but needed a day to think about it without the immediate pressure I was under. When I returned ready to buy the vehicle CASH, I was handed a credit application, which I refused to fill out since this was a cash purchase. Edward tried to scold me and said everyone does it, cash or credit and made it seem as I was being difficult for not wanting my credit pulled for a cash purchase. I still refused. Edward then got amnesia and said he didn't agree to any backup camera, but only agreed to the sunroof on my last visit. CM my sales person, showed me in a text he sent to Edward that he agreed to both. Edward finally agreed once CM refreshed his memory. At this point I was fed up and left the dealership to shop elsewhere. I was called back minutes later by CM informing me were all in agreement now. I arrived back and CM apologized and we continued the purchase transaction. As CM pulled the remaining dealer warranty on the car to show me, Edward intervened again and said the car has no warranty even though it clearly did as CM showed me. I was really fed up with Edward at this point and was willing to walk again. Because of CM and him talking me down I went forward with the purchase, finally leaving the sights of Edward and now dealing with the finance manager Kita Green. Wouldn't you know it, while in the finance office, the credit application was introduced again by Kita so i explained AGAIN, no credit should be pulled for a cash purchase. Edward came to the office said I'm being difficult and doctors and lawyers all sign credit applications even when paying cash. He said "I don't know who did something to you in the past, but we don't do that here at Acura". According to him, it was Acura Protocol for cash paying customers to have their credit pulled and take a hit even though its a cash purchase. I wasn't buying it and refused again. IF THIS IS POLICY, IT NEEDS TO CHANGE FOR CASH PAYING CUSTOMERS asap. I was able to sign the so called required credit authorization paperwork without my SSN so no inquiries would be made to my credit. I returned with a cashiers check the next day, CM was not in as yet so unfortunately I had to deal with Edward. Edward didn't have the professional courtesy to have the pollen covered vehicle washed as CM said he would. I had to ask for it to be washed. All and all, this was hands down the worst car buying experience I've ever experienced all because of Edward Burgess the worst possible Sales Manager Jackson Acura could ever have employed. Kudos to CM for his professionalism and Kita for not pressuring me to sign anything but rather coming up with a solution so we could finalize the transaction. More