Jackson Acura

Great Service I was in for an oil change and tire rotation. Pat told me it would take approx. an hr for the service and even offered me a ride to wherever I needed I was in for an oil change and tire rotation. Pat told me it would take approx. an hr for the service and even offered me a ride to wherever I needed to go. My car was ready in an hour as promised. No gimmicks, no sale of services etc.. Thank you Pat and Jackson Acura! More

Recall My service was very easy to schedule with online booking system. Brittiany, my service associate was extremely friendly, updated me throughout the se My service was very easy to schedule with online booking system. Brittiany, my service associate was extremely friendly, updated me throughout the service, and the appointment took less than anticipated. More

Good experience from start to finish, love my Acuras! We moved close to this dealership and I was very pleased to do business with them again. This time to purchase a replacement vehicle for my husband be We moved close to this dealership and I was very pleased to do business with them again. This time to purchase a replacement vehicle for my husband because we no longer needed a truck. The RDX is perfect and fits in our new garage along with my TL just fine. Love my Acuras! More

Great experience Yvonne was great, handled everything quickly and thoroughly from the moment I walked in the door. Will certainly be back in the future to Jackson. Yvonne was great, handled everything quickly and thoroughly from the moment I walked in the door. Will certainly be back in the future to Jackson. More

Great Service Easy to schedule an appt online. Loved the Lyft back to my office while my car was being worked on and the offer to come get me to retrieve my car. Easy to schedule an appt online. Loved the Lyft back to my office while my car was being worked on and the offer to come get me to retrieve my car. As always the work was done well and on time just like promised! More

Saturday Service Rodney was very friendly first thing on a Saturday morning. He gave me a time frame for the completion of the work. First, he kept me informed of the Rodney was very friendly first thing on a Saturday morning. He gave me a time frame for the completion of the work. First, he kept me informed of the progress, secondly, he beat the time frame by 30 minutes. There is one concern that is an Acura issue. The 2018 Acura MDX has a hesitation in the transmission when you start from a dead stop. My understanding is there is not a fix for this yet. What happens when my Acura Warranty expires and this issue is not corrected? More

Rodney is great Rodney worked efficiently to help me get through the service appointment with ease. I had somewhere to be at 1; so, he made sure I was out by noon. Rodney worked efficiently to help me get through the service appointment with ease. I had somewhere to be at 1; so, he made sure I was out by noon. More

Great Service, Honest Service Department I have been going to Jackson Acura for almost 4 years now and they are hands down the best Acura service department within the Metro Atlanta Area. The I have been going to Jackson Acura for almost 4 years now and they are hands down the best Acura service department within the Metro Atlanta Area. The Service Manager, Rodney Jones, manages a great service department and they are always transparent to what needs to be completed and DO NOT use scare tactics or a pushy sales approach to gain more business, like many other service departments do. If you have an Acura, this is the only service department you need to take your car to for peace of mind. Thank you Jackson Acura team! More

Nick, my Service Rep, is the best I have ever worked with! The service team strives to do their best and Nick Covino, the Service Rep, is the difference maker in the Team. He is the very best at that dealershi The service team strives to do their best and Nick Covino, the Service Rep, is the difference maker in the Team. He is the very best at that dealership. Unfortunately, they seem to have a problem retaining/hiring mechanics that can service our vehicles. I took my car in three weeks ago for service because the Navigation System was not working right. First they told me that it was a GPS antenna issue and that they would order the part. Maximum 1-2 days in the shop. Then I was told they could not get it fixed and that it would take longer. Finally Nick called me and stated that they had ordered the NAVI System to replace what seemed to be a bad unit. NAVI works now great, but... my car was at the dealer for two (2) weeks! Yes, Nick pulled a rabbit out of his hat in getting me a loaner because they did not have any available. Nick went above and beyond to serve his customer. But if they do not hire more mechanics, Nick bears the wrath of unhappy customers when it is not his fault. I have leased or purchased 7 Acura's since 1991. I know the product, and the service levels, but two weeks in the shop because of a NAVI issue is unreasonable. Please help Nick and the other Reps help us, the paying customer. Other than that, Jackson Acura rocks! Mike Corujo More

Timely- no hassle Got me in early for an afternoon appointment. Always accommodating- reviewed everything they did. Never have had any issues. Just purchased another Got me in early for an afternoon appointment. Always accommodating- reviewed everything they did. Never have had any issues. Just purchased another call from Reggie. Second in two years. Would highly recommend him as a no pressure salesman. He actually took the time to ask us what we wanted instead of trying to sell us something More