Jackson Acura

Recall Experience I had an appt. for a recall on my 2016 Acura TXL for the fuel injection system. Yvonne took care of me and told me how long it would take. Even though I had an appt. for a recall on my 2016 Acura TXL for the fuel injection system. Yvonne took care of me and told me how long it would take. Even though she said the service would take over an hour, I really didn't mind because I was able to work on my laptop in a private office. The only bad thing about going there is I live almost an hour from the dealership and traffic is always rough. However, they always have appts open on the hour/day I want to come. More

Problem solved! It took 3 visits for the error message to get fixed, but Yvonne was a HUGE help. She had them keep my new car (2 months old) until they found out whi It took 3 visits for the error message to get fixed, but Yvonne was a HUGE help. She had them keep my new car (2 months old) until they found out which sensor wasn’t working. I had a loaner to use in the mean time. Also, Brittany helped me when Yvonne wasn’t available. Great team support! More

The right advisor makes all the difference I will admit that I have given mixed reviews on the Jackson Service team and a few weeks back a friend who has used Jackson for many years recommended I will admit that I have given mixed reviews on the Jackson Service team and a few weeks back a friend who has used Jackson for many years recommended that next time I deal with Nick Covino. This week I needed service on my MDX and booked an appointment with Nick and the experience was very positive. Nick was friendly, professional and informative about what the car needed and why. I am much more confident going forward in my dealings with Jackson and would strongly recommend them and in particular Nick Covino. More

Amazing customer services They are very honest and concise. Brittany was amazing. She clearly communicated what needed to be done, the price breakdown, and advised what the bex They are very honest and concise. Brittany was amazing. She clearly communicated what needed to be done, the price breakdown, and advised what the bext steps will be done along the way. More

Above and Beyond! Once again Brittiany goes above and beyond. She is a true pleasure to work with, and alleviates our concern of going to the dealer for service. My Once again Brittiany goes above and beyond. She is a true pleasure to work with, and alleviates our concern of going to the dealer for service. My daughter and I both bring our cars to her for service, and she has become like a member of our family. Having a teenage driver is stressful, but knowing Brittiany has my daughter's welfare in mind and makes sure her car is always safe to drive is such a blessing. She is so knowledgable and takes such great care of us. We are forever loyal to Jackson Acura because of Brittiany! More

Great Service, Quick Seanless deal by Reggie Hammond Jackson had taken what is now my terrific 2011 Toyota Highlander LTD with only 37k miles on it in trade and advertized it at a fair price on Autotrade Jackson had taken what is now my terrific 2011 Toyota Highlander LTD with only 37k miles on it in trade and advertized it at a fair price on Autotrader. I found the car over a weekend and confirmed that it was still available by Monday AM. I arrived checkbook in pocket. Ff the car was in "pretty good" shape and Jackson made a reasonable deal, I was going to be driving it home. It was better than "pretty good", it was phenomenally like new. Jackson reasonably agreed to split the customary "fees" and we agreed on the purchase. They then asked if I would be trading my 2007 Highlander. I haven't traded a car in 30 years but thought I am busy, why not get a quote? Within twenty minutes, they had made me an offer within $1,000 of the very max I might accomplish with a lot of hassle. Done deal. I could not be happier to have upgraded from a base 2007 to the loaded 2011, Limited with only 38k miles for only $17k out of pocket. Way to go Jackson and Reggie Hammond! Thank you! More

Great Service Sergei was fantastic. From start to finish he was a huge help in the whole car buying process. I would definitely recommend Sergei and Jackson Acur Sergei was fantastic. From start to finish he was a huge help in the whole car buying process. I would definitely recommend Sergei and Jackson Acura. More

Oil change and ...underbody inspection after my daughter parked over a parking stop and proceeded to catch the underside of the bumper cover when she pulled out. ...underbody inspection after my daughter parked over a parking stop and proceeded to catch the underside of the bumper cover when she pulled out. Honestly, I purposely scheduled an appt. online with Yvonne R. at the last second because I only had access to the vehicle for 24 hours. When I arrived in the Service Bay, Yvonne was on her way out and didn't seem to have my appointment on her schedule. Yvonne accommodated me and my concerns about the bumper cover the best she could, but because she had to leave - conveyed my concerns about the underbody/bumper damage to Brittiany Byas - who suggested calling in a third-party collision specialist to take a look. I had no problem interacting with the specialist, but was really surprised Brittiany didn't discuss what should be done to address potential concerns with me directly and had another service advisor close out my service visit. My experience with Yvonne has been pretty good so far - but I am reserving the right to change my mind re: Jackson's service... More

Always Great Service I always receive great service when I come here. I will be a lifelong customer because of it. I’ve never had a problem after leaving the dealership. I always receive great service when I come here. I will be a lifelong customer because of it. I’ve never had a problem after leaving the dealership. More

Certified Used Car purchase Overall experience was good. Pricing was fair. The only part of the experience that wasn't positive was how they were setting me up to buy additional Overall experience was good. Pricing was fair. The only part of the experience that wasn't positive was how they were setting me up to buy additional services which I didn't want and they try to make you feel guilty for not buying them. I wasn't financing and I didn't want the additional items and they struggled to take NO for an answer and they continued to press me on why I didn't want them. Other than that everything was fine. It was my 2nd purchase from Jackson Acura and I would recommend them and purchase from them again. Robert my salesperson was great. More