Jackson Acura

Solved the Problem Came in with my 2016 TLX shaking on braking. On the phone they thought it might be a brake pad issue. Upon inspection they determined that it was du Came in with my 2016 TLX shaking on braking. On the phone they thought it might be a brake pad issue. Upon inspection they determined that it was due to uneven rotors. They fixed them- under warranty. No cost and completed quickly! More

Everything worked great until the end Had routine service along with the recall to investigate high oil consumption. Booking the service online was fast and easy. Check in was fast and c Had routine service along with the recall to investigate high oil consumption. Booking the service online was fast and easy. Check in was fast and communication was good throughout the process letting me know status, price of repairs, ETA, etc. Declined to pay $155 for them to change the air cleaner element and dust/pollen filter (paid about $35 for replacement filters online). Unfortunately, after leaving the lot and driving for a few miles, I heard a loud rattling noise. Brought the car back in and very quickly a mechanic pulled out a tool that was stuck somewhere in/around the wheel well. I'm sure all the work that was done is fine but the forgotten tool makes me wonder if anything else was forgotten. More

Great customer service I had the best customer service with Yvonne Russel yesterday. She was a great advisor and took care of all of my need. I would highly recommend her I had the best customer service with Yvonne Russel yesterday. She was a great advisor and took care of all of my need. I would highly recommend her More

Great Experience Nick handled the service request efficiently and effectively. The service was completed in one hour and Nick notified me it was ready. He is very pr Nick handled the service request efficiently and effectively. The service was completed in one hour and Nick notified me it was ready. He is very professional. More

Great experience with Reggie, terrible experience.with Kelly Met with and started experience with Dimitry Gumanov but was looking for new car and then worked with Reggie, realized that I bought my TSX from Reggi Met with and started experience with Dimitry Gumanov but was looking for new car and then worked with Reggie, realized that I bought my TSX from Reggie in 2011. Dimitry Betaboki assisted with syncing my phone book. As for Kelly, it was a terrible experience and would not purchase another car at Jackson if I had to work with Kelly (this is my third Acura from Jackson). Kelly could barely complete documents, blamed on new software; example, misspelled name, inaccurate ad valorem document she wanted me to sign anyway stating it was Jackson's problem if amount incorrect. I insisted she correct and reprint. She insisted I sign off on "delivery" document when I had not turned over chech (paid in full). Had to return to bank for another cashiers check since she initially said to sign check. My transportation left so Mike in sales loaned me a car. When I returned with new check Kelly kept me waiting 10 minutes while she was on a personal call, then said "are you waiting for me?." I had been standing outside her door with the check in my hand. More

Awesome 🤩🤩🤩 What can I say about Brittiany. She is by far the most professional personable (service) person I have ever dealt with and I’ve had a few model cars. What can I say about Brittiany. She is by far the most professional personable (service) person I have ever dealt with and I’ve had a few model cars. She’s goes out of her way to make sure your happy with your service. Not to mention she has amazing talent with multi-tasking. The first day I met her I said she was going to be my go to girl because I just love her personality and her honesty. Jackson Acura you got lucky with her!. More

Good Job guys! Yvonne is very kind and helpful! She definitely made me feel listened to, and she recommended a great sales associate for me to work with. Good work, Yvonne is very kind and helpful! She definitely made me feel listened to, and she recommended a great sales associate for me to work with. Good work, folks! More

Excellent leasing experience We worked with Cameron Hilden to lease a new MDX. It was a great, easy, straight-forward experience. Highly recommend! Ask for Cameron! We are thr We worked with Cameron Hilden to lease a new MDX. It was a great, easy, straight-forward experience. Highly recommend! Ask for Cameron! We are thrilled with our new MDX! More

Third car I have purchased from Sergei. Enough said. Friendly personnel at all levels and pleasant environment when waiting. Competent workmanship by mechanical technicians. Sergei has a no pressure ap Friendly personnel at all levels and pleasant environment when waiting. Competent workmanship by mechanical technicians. Sergei has a no pressure approach that is welcome when considering a purchase of this size. He is also very knowledgeable about Acura car’s features and how to explain them to the buyer. More

Great buying experience Owned many cars in my lifetime.... this had to be the very best”Delivery” Ever.... Cameron was very helpful and professional....Thank you Jackson Acur Owned many cars in my lifetime.... this had to be the very best”Delivery” Ever.... Cameron was very helpful and professional....Thank you Jackson Acura! More