Jackson Acura

Brittiany is the best!!! I was visiting Georgia for summer vacation with 4 teenagers when my Acura MDX broke down. Since I'm from Florida, I had no idea where to take my car f I was visiting Georgia for summer vacation with 4 teenagers when my Acura MDX broke down. Since I'm from Florida, I had no idea where to take my car for repair, and was nervous about being taken advantage of by a dealership repair center I was not familiar with. From the moment I called Jackson Acura in Roswell, GA and spoke to Brittiany, I knew I was in great hands. She calmed me down on the phone and told me she would get me in right away. It turned out that my main computer needed to be replaced. Brittiany worked with my warranty company on making sure the part was covered and installed within just a few days. During that repair, another issue came up with an additional part that needed to be repaired. Brittiany again came to the rescue and worked diligently to get my car in perfect working condition. Due to our vacation time ending, I had to head back to Florida with my 4 kids before my car was ready. Brittiany made special arrangements for me to take a loaner car back to Florida. She kept in constant contact with me regarding my car's status, made sure I had the best possible pricing, was kind and knowledgeable, and a pure joy to work with. What's even more exceptional is that she even drove my car (after the repairs were complete) more than half way to Florida to meet me and exchange my car for the loaner car on her own time. I can't say enough positive things about Brittiany. Not only is she an expert and extremely conscientious at her job, she's an incredible human being who went above and beyond in helping this out-of-town single mom in a situation that could have been extremely challenging. I would highly recommend Brittiany to anyone. I honestly have never met someone in the auto industry who is such a genuinely kind, honest and helpful person. She is a gem and I appreciate everything she did for me! More

Excellent customer service I had a couple of major repairs completed in a fashionable amount of time. Ayesha always makes sure everything is taken care of. She is very thorough I had a couple of major repairs completed in a fashionable amount of time. Ayesha always makes sure everything is taken care of. She is very thorough in explaining what’s going on, since I don’t know much about cars. Ayesha and the work crew are just awesome to work with. I don’t trust anyone else to touch my vehicle. More

Great service Had a most excellent experience at Acura service. Thanks to Brittiany for helping me figure out getting my car towed and tire fixed. Luckily I had t Had a most excellent experience at Acura service. Thanks to Brittiany for helping me figure out getting my car towed and tire fixed. Luckily I had the tire protection warranty and road side assist. Thanks so much More

Service Ease of scheduling, no unnecessary services provided. Good communication/ explanation with regards to what services were needed and what to expect on Ease of scheduling, no unnecessary services provided. Good communication/ explanation with regards to what services were needed and what to expect on future service needs. Car was cleaned and vacuumed which always is a great bonus! More

Excellence This dealership is the most helpful to me and my car. They do an excellent job on my car and Nick Covino is efficient and courteous. This dealership is the most helpful to me and my car. They do an excellent job on my car and Nick Covino is efficient and courteous. More

Great service fore years I really enjoy going to Jackson Acura. The service is excellent. I never feel pressured to buy any service package when I'm here, and Nick is wonderfu I really enjoy going to Jackson Acura. The service is excellent. I never feel pressured to buy any service package when I'm here, and Nick is wonderful. More

Professional and consistent service! My go-to service center as they are professional and consistently provide quality service! Nick went above and beyond by pulling in a coupon at checko My go-to service center as they are professional and consistently provide quality service! Nick went above and beyond by pulling in a coupon at checkout for an unplanned but necessary brake service. More

Service Appointment I took my vehicle in for routine maintenance and to have some recall work done. It was a great experience as always. Yvonne was my service tech and wa I took my vehicle in for routine maintenance and to have some recall work done. It was a great experience as always. Yvonne was my service tech and was great keeping me informed on status and making sure I understood everything that was going on. She explained the multi point inspection and suggested some additional preventative maintenance, which we took care of during my visit. More

Service Experience Went in for oil change and they were having a special for oil change and tire rotation. Dealership is very clean and looks great. Had a great waitin Went in for oil change and they were having a special for oil change and tire rotation. Dealership is very clean and looks great. Had a great waiting area with refreshments and snacks. Overall great experience. More

Very Good Service I am a long-time customer and have always received great service from Nick, who is very responsive to requests and proactive in suggesting necessary c I am a long-time customer and have always received great service from Nick, who is very responsive to requests and proactive in suggesting necessary changes. He is very reliable and helpful. More