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Jackson Acura

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.8
6,892 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 6,892 reviews

December 02, 2023

Professional but personal approach to customer service. Friendly and Can do attitude towards service requests. More

by billykelly104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri Jeffrey
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Dec 05, 2023 -

Jackson Acura responded

Thank you for your wonderful review! We're thrilled to hear that our approach to customer service has resonated with you. Making sure our guests are served efficiently and personally is a priority for us. If there's anything more we can do for you, please don't hesitate to let us know. We appreciate your trust, and we look forward to providing you with continued excellent service at Jackson Acura! Best regards, Jackson Acura Team

December 02, 2023

I was surprised to find out the shuttle service was no longer available. It was very convenient. More

by vaf71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
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Sep 25, 2024 -

Jackson Acura responded

Thank you for your feedback, and we apologize for the delay in responding as we are currently revisiting older reviews. We appreciate your understanding regarding the discontinuation of our shuttle service, which was indeed a convenient option for many of our customers. Your insights are important to us, and we are always working to enhance our services to better meet your needs. We hope to continue providing you with great experiences at Jackson Acura! Warm Regards, Jackson Acura Team

December 01, 2023

I received first class service from my service consultant, Nick Covino, and the rest of his team. Of course I need to give props to Reggie Hammond who sold my wife and me 7 cars since the dealersh More

by srjacob7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Jackson Acura responded

Thank you for your outstanding review! We're delighted to hear that you received first-class service from Nick and the service department. Your loyalty and trust in our whole team, especially your dedicated sales representative Reggie, mean the world to us. We're thrilled to have you as a valued customer of 7 years and are grateful for your love of Acura products and service. If there's anything more we can do for you, please don't hesitate to let us know. We look forward to continuing to serve you at Jackson Acura! Best Regards, Jackson Acura Team

December 01, 2023

The employees are very helpful and proffesional. They keep me advised of the status of my service call More

by stfmcbride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Jackson Acura responded

Thank you for your positive feedback! We're pleased to hear that our employees continue to be helpful and communicative during service. Keeping you informed and at ease is a priority for us. If there's anything more we can assist you with or if you have any suggestions for improvement, feel free to let us know. We appreciate your trust and look forward to serving you again. Best Regards, Jackson Acura Team

December 01, 2023

Great experience whether I’m leading a new car or getting service. Keeps me coming back. I’m on my 3rd lease from Jackson Acura and every experience has been great. More

by Jose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chege Maina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
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Dec 05, 2023 -

Jackson Acura responded

Thank you for your loyalty and for sharing your positive experiences! We're thrilled to hear that your time with Jackson Acura has been consistently great. It's an honor to have you on your 3rd lease with us. If there's anything more we can do for you, please don't hesitate to reach out. We appreciate your trust, and we look forward to serving you again! Best Regards, Jackson Acura Team

December 01, 2023

Everyone was helpful & friendly Appreciated I could get my car serviced while I was in the area More

by Clarkmichelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Jackson Acura responded

Thank you for taking the time to share your positive experience! We're pleased to hear that everyone at Jackson Acura was helpful and friendly during your visit. We understand the value of your time, and we're glad we could accommodate you in a timely manner. If there's anything more we can do for you, please feel free to let us know. We appreciate your trust and look forward to serving you again. Best Regards, Jackson Acura Team

December 01, 2023

The facilities were amazing and comfortable, communication was great, will be returning Leave me alone now More

by andretoth
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
Report | Print
Jan 11, 2024 -

Jackson Acura responded

We sincerely apologize for the delay in responding to your review, and we appreciate your patience. Thank you for taking the time to share your positive experience with us. We appreciate your kind words about our facilities and are delighted to hear that communication met your expectations! We do apologize if our system's automated outreach for reviews has caused any inconvenience. Your feedback is valuable, and we'll certainly take steps to ensure a more considerate approach in the future. Should you need any other assistance, please feel free to reach out. We appreciate your understanding! Thank you for choosing Jackson Acura, and we look forward to serving you again in the future. Warm Regards, Jackson Acura Team

November 30, 2023

Jackson Acura is a great dealership with a very knowledgeable service staff and a very friendly environment. More

by BJL0214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Jackson Acura responded

Thank you for your positive review! Providing a welcoming and informed experience is a top priority for us. If there's anything else we can do for you, please let us know. We look forward to serving you again in the future! Best Regards, Jackson Acura Team

November 30, 2023

It is always a pleasure to have my Acura serviced by Jackson Acura. Yvonne Russell is my Acura representative who is wonderful, kind and so helpful. I respect her expertise and knowledge and depend on More

by marywgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Jackson Acura responded

Thank you for your heartwarming review, Mary George! We're delighted to hear that your experiences with Jackson Acura, especially with Yvonne Russell, have been nothing short of wonderful. Your trust in Yvonne's expertise and knowledge means a lot to us, and we're glad to have her on our team. We appreciate your kind words and are honored to be considered the BEST in your eyes. If there's anything more we can do for you or any way we can enhance your future visits, please don't hesitate to let us know. Warmest regards, and thank you for choosing Jackson Acura! Best, Jackson Acura Team

November 29, 2023

Jackson Acura’s service is always excellent and is completed in a timely manner. They keep you informed on the condition of your car. I will continue to do business with Jackson Acura More

by Gsmarshall128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed Sabri
Report | Print
Dec 05, 2023 -

Jackson Acura responded

Thank you for your loyalty and the fantastic review! We're thrilled to hear that you consistently experience excellent service at Jackson Acura, and we appreciate your acknowledgment of our commitment to timely and informative car care. Your continued business means a lot to us, and we look forward to providing you with exceptional service for years to come. If there's anything you need or any way we can enhance your experience further, please let us know. Safe travels, and thank you for choosing Jackson Acura! Best Regards, Jackson Acura Team

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