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Jackson Acura - Service Center

Roswell, GA

4.8
4,722 Reviews

4,722 Reviews of Jackson Acura - Service Center

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June 08, 2024

I was greeted promptly and my car was ready when they said it would be. More

by RrobertRDX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that you were greeted promptly and that your car was ready as promised. Providing efficient and timely service is very important to us, and we're glad we could meet your expectations. Your satisfaction is our top priority, and we're always here to help. If there's anything else we can do for you or if you have any additional feedback, please don't hesitate to let us know. We truly value your support and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

June 08, 2024

Service with satisfaction and a smile - that's what I have gotten at Jackson Acura. More

by aakhutbak
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri Jiffry
Jun 13, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that you've consistently received service with satisfaction and a smile at Jackson Acura. Providing excellent service and ensuring our customers leave happy is at the heart of what we do. If there's anything else we can assist you with, please feel free to reach out. We truly appreciate your feedback and look forward to continuing to serve you with the same level of dedication and friendliness in the future! Warm Regards, Jackson Acura Team

June 08, 2024

Great place to buy a car ! Low pressure sales ! I would Definitely recommend Jackson Acura Thanks Paul for a pleasant buying experience More

by Ronnie Marshall
Recommend Dealer
Yes
Employees Worked With
Paul Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Jackson Acura responded

Thank you for your fantastic feedback! We're thrilled to hear that you had a pleasant car-buying experience with us. At Jackson Acura, we pride ourselves on creating a low-pressure environment for our customers, ensuring you feel comfortable and informed throughout the process. We're glad Paul made the experience enjoyable and seamless for you. He's truly a valued member of our experienced team! Your recommendation means a lot to us, and we appreciate your trust and support. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future and continuing to meet your vehicle needs - Enjoy your new car! Warm Regards, Jackson Acura Team

June 06, 2024

Cody, as always, was great to work with. He answered all my questions thoroughly and thoughtfully. More

by noragbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that Cody provided you with thorough and thoughtful answers to all your questions. Cody's dedication to excellent customer service is something we highly value, and we're glad it made a difference in your visit. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

June 06, 2024

I have been very happy with the level of professionalism and efficiency found at Jackson Acura. Yvonne Russell is a superstar! She thoroughly explains what needs to be done and does an excellent job of keep More

by dsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Jackson Acura responded

Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you've been very happy with the professionalism and efficiency at Jackson Acura. Yvonne truly is a superstar, and we're thrilled that she has made such a positive impact on your experience. Her thorough explanations and excellent communication are qualities we greatly value. It truly means a lot to us that you choose to drive to our dealership rather than going somewhere closer to home. Your loyalty and trust are deeply appreciated. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

June 06, 2024

My tps light had come on. i asked the service guy to install new tpms sensors. instead he said they have to do a $200 diagnostic first. i said forgot about it. i took the car More

by shan.rahaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
matthew heetee
June 05, 2024

did not get any of my requests done here I asked for a key replacement and a seatbelt fix but they did not fix the issues More

by bollamsujatha
Recommend Dealer
Yes
Employees Worked With
Nick Covino
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2024

Service members were quick and efficient. They got to the problem right away and so far everything is fine. Excellent service and car was spotless upon it’s return. More

by sjw8382
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabir
Jun 06, 2024 -

Jackson Acura responded

Thank you for sharing your recent experience with us! We're delighted to hear that our service members were able to swiftly and efficiently address the issue with your vehicle, ensuring everything is running smoothly now. Providing excellent service is always our priority, and we're pleased that you found our team to be quick and efficient in resolving the problem. And we're glad that you were pleased with the state of your vehicle upon its return. At Jackson Acura, we're committed to going above and beyond to ensure your satisfaction! Your feedback means a lot to us, and we truly appreciate your trust in our team. Should you ever need further assistance or have any additional feedback to share, please don't hesitate to reach out. We're here to help! Warm Regards, Jackson Acura Team

June 03, 2024

The customer service team is very friendly and professional. The dealership is very clean and spacious. More

by gk.bernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri Jiffry
Jun 06, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our customer service team to be very friendly and professional. Providing a warm and welcoming environment for our customers is incredibly important to us, and we're glad that you felt well taken care of. If there's anything else we can do to enhance your experience or if you have any further feedback, please feel free to let us know. We truly appreciate your support and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

June 03, 2024

Timely and honest service experience. Easy to make an appointment. Fast and courteous shuttle service. More

by cneuerm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Jackson Acura responded

Thank you for sharing your feedback! We're pleased to hear that you had a positive service experience with us. Providing timely and transparent service is our priority, and we're glad you found it easy to schedule an appointment. Additionally, we're delighted that our shuttle service met your expectations with fast and courteous service. At Jackson Acura, we're dedicated to delivering exceptional service to every customer, and we're truly grateful that our efforts made a difference for you. If there's anything else we can do to enhance your experience or if you have any further feedback, please feel free to let us know. We appreciate your support and look forward to serving you again in the future! Warm Regards, Jackson Acura Team