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Jackson Acura - Service Center

Roswell, GA

4.8
5,017 Reviews
Call Service Center (770) 650-4000

5,017 Reviews of Jackson Acura - Service Center

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October 21, 2024

Professional business acumen and peace of mind know your Acura is up to manufacturer’s quality standards. More

by threedon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback and the five-star rating! We take great pride in maintaining the highest standards for both sales and service, ensuring that every customer’s Acura is in top condition. It’s rewarding to know that our commitment to quality and professionalism has provided you with peace of mind. We truly appreciate your trust in us and look forward to continuing to meet your needs. Warm Regards, Jackson Acura Team

October 20, 2024

Awesome service from the service representative and staff! The wait time was a little longer than usual but they remained professional and keep me updated. More

by qjohnlcan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Jackson Acura responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our service team and that their professionalism and updates made a difference during your visit. While we apologize for the extended wait time, it’s wonderful to know that our team kept you informed throughout. Your satisfaction is our top priority, and we’re always here to make each visit as seamless as possible. We appreciate your patience and look forward to serving you again soon! Warm Regards, Jackson Acura Team

October 19, 2024

This dealership has always been on the level in providing great service and incredible follow up for our Acura MDX. All the work that was promised and quotes have always been spot on. Our car is always c More

by Wallace. P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
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Nov 06, 2024 -

Jackson Acura responded

Thank you for your 5-star review! We’re delighted to hear that our team consistently meets your expectations for your Acura MDX. Providing clear and accurate information, maintaining transparency, and delivering on promises are values we take pride in, and it’s wonderful to know they’ve made a difference in your experience. We look forward to continuing to keep your MDX in top shape and providing you with the service and care you can count on. Warm Regards, Jackson Acura Team

October 18, 2024

Service is very important to me and I am well treated at this dealership. Sabri Jiffry is my service advisor and I appreciate his attention to detail, plus he's a very nice individual! More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri Jiffry
Report | Print
Nov 06, 2024 -

Jackson Acura responded

Thank you for your kind words! We are delighted to know that you consistently receive excellent service at our dealership. Sabri is indeed a valuable member of our team, and his dedication to detail, coupled with his friendly demeanor, truly exemplifies our commitment to outstanding customer care. Your feedback is greatly appreciated, and we look forward to continuing to meet your automotive needs with the same level of service you have come to expect! Warm Regards, Jackson Acura Team

October 18, 2024

Sergei did a wonderful job in explaining RDX features and how to use them to my wife. Will refer others to him when they ask about my car More

by jover2000
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Jackson Acura responded

Thank you for the fantastic feedback! We’re delighted that Sergei took the time to ensure your wife felt comfortable and knowledgeable about the RDX's features. Referrals are the highest compliment we can receive, and we’re honored you’d recommend us to others. We look forward to being here whenever you need and wish you both many enjoyable miles with your new car! Warm Regards, Jackson Acura Team

October 18, 2024

Stress-free and pleasant visit to Jackson Acura. Maybe the best one yet…..certainly the quickest. Appreciated! Yvonne and the gentleman who went over what would be happening were both great. I appr More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
Report | Print
Oct 30, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We’re delighted to hear that your visit to Jackson Acura was stress-free and efficient—it's wonderful to know it was one of your best visits yet. Yvonne and our team strive to provide exceptional service, and we’re glad that their efforts made a positive impact on your experience. Your appreciation means a lot to us, and we look forward to welcoming you back for your next visit! Warm Regards, Jackson Acura Team

October 18, 2024

I always receive outstanding customer with minimum wait time. The facility is always clean and Brite. Nick Corvino is my Service Advisor, he is always helpful, thorough and pleasant. More

by tcrisp2107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Corvino
Report | Print
Oct 30, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive feedback! We’re thrilled to hear that you consistently receive outstanding service with minimal wait times. Maintaining a clean and bright facility is important to us, and it’s wonderful to know that you appreciate it. Nick Corvino is indeed a valuable member of our team, and we’re glad to hear he provides you with helpful and thorough service. Your satisfaction is our top priority, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

October 18, 2024

Battery was inatalles properly. When I brought back my car to get it fixed, your dealership thinks they gave free service of $300. I struggled multiples on the road because of batte More

by Ajay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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October 18, 2024

Quick and easy service appointment. Nick was as polite and friendly and helpful as he always is. Have always been treated well by the Jackson team. More

by muad_drew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Jackson Acura responded

Thank you for the wonderful review! We're thrilled to hear that your service appointment went smoothly and that Nick provided the polite and helpful support you’ve come to expect. It’s always our goal to make every visit quick, easy, and welcoming. We’re truly grateful for your kind words and look forward to continuing to serve you with the same level of care! Warm Regards, Jackson Acura Team

October 17, 2024

Nailed it! I had low tire pressure & initially thought it might be the cooler weather but decided to pop into Jackson Acura to be safe and check it out. Turns More

by CMo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Jackson Acura responded

Thank you for sharing your experience! We're glad to hear that you chose to stop by Jackson Acura for your tire issue. It’s always better to be safe, especially when it comes to tire safety. We're sorry to hear about the nail in your tire, but we’re pleased that Yvonne was able to assist you. Her dedication to providing excellent service is something we take pride in. If you need further assistance or have any questions, please don’t hesitate to reach out. We're here to ensure you have a great experience every time! Warm Regards, Jackson Acura Team

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