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Jackson Acura - Service Center

Roswell, GA

4.8
5,020 Reviews
Call Service Center (770) 650-4000

5,020 Reviews of Jackson Acura - Service Center

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October 11, 2024

Everything was a great experience. Reggie was fantastic as always. This is the sixth vehicle I have leased with him More

by AMontes
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine A Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie is the best and who I trust with automobile transactions
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your fantastic review! We are thrilled to hear that your experience was exceptional and that Reggie continues to exceed your expectations. Your loyalty over the years is greatly appreciated, and it’s customers like you who inspire us to uphold our commitment to excellence and integrity in every interaction. Thank you for choosing Jackson Acura - We look forward to serving you for many more years to come! Warm Regards, Jackson Acura Team

October 11, 2024

Nick did a wonderful job keeping me informed on what was going on with my car and getting me to and from work More

by hnd
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your wonderful review! We’re so glad to hear that Nick provided you with excellent communication regarding your vehicle service and made your experience more convenient by helping with your transportation needs. Ensuring our customers feel informed and supported is a top priority for us, and it’s great to know we succeeded in your case. If there's anything else you need, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

October 10, 2024

Been having my car serviced by both for many years - both very good and have done a very good job More

by rob.wehr12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience! We're delighted to hear that you’ve been satisfied with the service you’ve received over the years. Our team takes pride in providing consistent, high-quality care for our customers’ vehicles. Your continued trust in us truly means a lot, and we look forward to many more years of serving you! Warm Regards, Jackson Acura Team

October 10, 2024

Sabri is great. I would highly recommend him. He makes the experience great . Compared to past associates i worked with More

by Ashish Gupta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your wonderful 5-star review! We're thrilled to hear that Sabri made your experience exceptional. Our team is dedicated to providing top-notch service, and it's great to know that Sabri stood out compared to your past experiences. Your recommendation truly means a lot to us, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

October 09, 2024

As always service was accomplished with no hassles and completed with no add ons. Car was cleaned very well. Yvonne was her usually pleasant and helpful self. More

by cjnicholas40
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your wonderful 5-star review! We’re delighted to hear that your service experience was hassle-free and that Yvonne once again provided you with her usual excellent support. Your satisfaction is our top priority, and we appreciate your trust in us. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

October 09, 2024

Not well organized, when I. Called in for an oil change service said no problem bring it in. When I brought it in they could not perform a simple oil change. More

by Mitul.Patel73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed Sabri
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your feedback, and I apologize for the delay and inconvenience you experienced during your recent visit. We strive for a seamless and organized service experience for all our customers, and it's clear we fell short in your case. We truly appreciate you bringing this to our attention, and we are committed to improving our communication and processes to better serve you in the future. If there are still any outstanding issues, please don't hesitate to reach out to us. We hope to have the opportunity to provide you with a better experience next time. Warm Regards, Jackson Acura Team

October 08, 2024

Drain lines on roof were clogged. ...could not explain how water got into area under trunk. More

by Kawm
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your review and for bringing this matter to our attention. We’re glad to hear you found our service satisfactory overall, but we sincerely apologize for not providing a clear explanation regarding the water issue in your trunk area. Your feedback is valuable, and we are committed to resolving any concerns our customers may have. If you have any further questions or if there’s anything we can do to assist you more, please feel free to reach out. We appreciate your trust in us and hope for the opportunity to serve you again! Warm Regards, Jackson Acura Team

October 07, 2024

Yvonne and tech Cam did a fantastic job. Work was done promptly and a a very fair price- thanks to all. More

by rflauter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback! We're thrilled to hear that Yvonne and Cam provided you with exceptional service during your visit. Timely and fairly priced work is what we strive for, and it's great to know we met your expectations. Your appreciation for our team means a lot to us, and we're here to assist you with any future service needs. We look forward to welcoming you back! Warm Regards, Jackson Acura Team

October 07, 2024

Yvonne and Dickie Ferguson went above and beyond to service my vehicle. Although, it took quite a while to obtain a particular part, once received, all work went smoothly. The showroom/waiting lounge w More

by update2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that Yvonne and Dickie provided exceptional service and that your vehicle is running smoothly again. Our team strives to provide efficient service, even when waiting on specific parts, and it's great to know that the process went smoothly once everything was in place. We're also glad you found the showroom and waiting lounge comfortable. If you have any questions or need anything else, please don't hesitate to reach out. We truly appreciate your trust in our service department and look forward to serving you again! Warm Regards, Jackson Acura Team

October 07, 2024

We won’t take our TL anywhere else. Great personalized service, friendly and hospitable personnel! excellent communication! More

by ITDICKINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback! We're thrilled to hear that you trust us with your TL and appreciate our personalized service. Our team takes pride in fostering a friendly and welcoming environment, and it's great to know that our communication has met your expectations. If there is anything else you need, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service in the future! Warm Regards, Jackson Acura Team

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