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Jackson Acura - Service Center

Roswell, GA

4.7
5,041 Reviews

5,041 Reviews of Jackson Acura - Service Center

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March 20, 2021

It is always a pleasure to work with Nick. He gives a thorough explanation of the work done and keeps you updated on the status of the repair work. More

by Gray2rb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Jackson Acura responded

We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 19, 2021

Nick is great. The whole crew is first class. Got a car wash and vacuum too. Easy to get appointment and was on time as needed. Thx More

by TedJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Jackson Acura responded

Thank you for the kind words about our service department! We look forward to sharing your compliments with Nick and don't hesitate to let us know if we can be of further assistance.

March 19, 2021

Thank you for an excellent job. Nick Covino is amazingly professional and efficient. He is always prompt, accurate and friendly. Nick is great. The whole crew is first class. More

by butlersgb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Nick and we look forward to working with you again.

March 19, 2021

Cameron did a great job updating me with the progress of the service. He followed up with insurance as well to finalize the job. Thank you More

by Neda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
Mar 24, 2021 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!

March 19, 2021

the prices quotes did not correspond to the prices the agent listed me , this can cause confusion and mistrust amongst employees and customers. Thank you More

by Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rodney Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden, Kendall Parks, Nicole Macias
Mar 29, 2021 -

Jackson Acura responded

Providing an extraordinary experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. Please feel free to reach out directly if there is anything we can do.

March 18, 2021

Very disappointed with my experience. Asked to speak with the Service Manager but was told by the Service Advisor, Cameron, that there were two mechanics out and Service Manager said he was way too busy More

by ericwald
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Cameron Hilden
Mar 29, 2021 -

Jackson Acura responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience.

March 18, 2021

Always a pleasant visit when getting my car serviced. Cameron is a pleasure to work with when I need to get my car service. He ensures all my questions are answered and I am checked out quickly when my c More

by restomichelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
Mar 18, 2021 -

Jackson Acura responded

We appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Jackson Acura!

March 18, 2021

Very nice dealership and Service Department! You won't be disappointed. Even additions to your service visit can be updated and added via email link during the service. More

by ctim2k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendall Parks
Mar 24, 2021 -

Jackson Acura responded

We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 18, 2021

Nick Covino is amazingly professional and efficient. He is always prompt, accurate and friendly. I have never experienced anything negative when working with Nick. Thanks for providing such a great service More

by William.hopkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

March 18, 2021

Always appreciate the outstanding service at Jackson Acura! It is the service department that always factors into my decision to buy another Acura. Thanks for making service pain free! More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Jackson Acura responded

Hello, thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Nick was able to help, and we hope to see you again!

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