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Jackson Acura - Service Center

Roswell, GA

4.8
5,023 Reviews

5,023 Reviews of Jackson Acura - Service Center

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September 04, 2024

Yvonne provided excellent service and service done in a timely fashion. Yvonne was phenomenal and helpful. More

by ay02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Jackson Acura responded

Thank you for your kind words! We’re delighted to hear that Yvonne provided you with excellent service and ensured your needs were met promptly. Our team is dedicated to delivering outstanding customer experiences, and it’s wonderful to know that Yvonne made such a positive impact during your visit. We appreciate your feedback and look forward to seeing you again soon! If you need anything in the future, don’t hesitate to reach out. Warm Regards, Jackson Acura Team

September 04, 2024

The service at Jackson Acura was excellent and quick! Appreciated the friendly and professional service representative. More

by Slicker3M
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Jackson Acura responded

Thank you for your kind words! We're thrilled to hear that you had an excellent and quick service experience at Jackson Acura. Our team strives to provide friendly and professional assistance to every customer, and it's great to know that we met your expectations. We appreciate your support and look forward to serving you again in the future. If you need anything, please don’t hesitate to reach out! Warm Regards, Jackson Acura Team

September 04, 2024

Nick always exceeds expectations. Over delivers every time. He's very thorough and communicates accurately and clearly. More

by flavorsj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback! We’re delighted to hear that Nick consistently exceeds your expectations and provides thorough and clear communication. Our team is dedicated to delivering exceptional service, and it’s great to know that Nick’s efforts stand out. We appreciate your loyalty and look forward to assisting you in the future. If you need anything, please don’t hesitate to reach out! Warm Regards, Jackson Acura Team

September 03, 2024

I also have a great customer service experience when I visit Jackson Acura, Nick actively listen and is attentive to my needs. The service that I receive is always top notch and I'm grateful to Nick and t More

by tcrisp2107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Jackson Acura responded

Thank you so much for your kind words! We’re delighted to hear that you’ve consistently had a great customer service experience at Jackson Acura. It’s wonderful to know that Nick and the team have been attentive and responsive to your needs, and that you’re pleased with the service provided. We’re grateful for your continued trust and support. If you ever need further assistance or have any questions, please don’t hesitate to reach out. We look forward to taking care of your vehicle for years to come! Warm Regards, Jackson Acura Team

September 02, 2024

This was a recall that I had to book several months ahead to get addressed. I wasn't provided a loaner even though Acura had my car for close to 8 hours. Although work on the car was good, they lose points More

by BILLTSCHWARTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Jackson Acura responded

Thank you for sharing your experience. We're glad to hear that the work on your car was completed to your satisfaction. However, we apologize for the inconvenience of not having a loaner vehicle available during your visit. Unfortunately, loaner vehicles aren’t always available due to high demand, but we are continually working to improve this aspect of our service to minimize disruption to our customers. Your feedback is truly appreciated, and we thank you for your understanding. If you have any other concerns or need assistance in the future, please don’t hesitate to reach out. Warm Regards, Jackson Acura Team

September 01, 2024

Nick was helpful and patient since I usually have a number of questions. This time it was a more complex job and Nick followed through from beginning to end. Thanks for a job well done. More

by a.campbell10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Jackson Acura responded

Thank you for sharing your experience! We're delighted to hear that Nick was able to assist you with patience and thoroughness. At Jackson Acura, we pride ourselves on providing excellent service and ensuring that all our customers' needs are met with care. We deeply appreciate your loyalty and are glad Nick could help with your complex job. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to welcoming you back! Warm Regards, Jackson Acura Team

September 01, 2024

I knew I had some work that needed to be done. As always Jackson Acura delivered with exceptional service. More

by jross30005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Jackson Acura responded

Thank you for your continued trust in Jackson Acura! We’re delighted to hear that we met your expectations with exceptional service once again. Our team is dedicated to providing top-notch care and ensuring that all your vehicle needs are addressed with the highest level of professionalism. If there’s anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

August 30, 2024

Great dealership with excellent customer service! Easy to schedule and get service with accommodations and walkable to areas to walk. More

by jhardy2184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dmitry Gumanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Jackson Acura responded

Thank you for your wonderful review! We’re delighted to hear that you found our dealership to offer excellent customer service and that scheduling and accommodations were to your liking. It’s great to know that our facilities and convenient location contributed to a positive experience for you. At Jackson Acura, we strive to provide a seamless and enjoyable experience for all our customers, and your feedback reaffirms our commitment to excellence. If there’s anything more we can assist you with, please don’t hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

August 29, 2024

Yvonne has been my service writer for years and I always have the best experience when I come in! More

by leslie_nchls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Jackson Acura responded

Thank you for sharing your experience! We’re thrilled to hear that Yvonne has consistently provided you with excellent service over the years. At Jackson Acura, we strive to build long-lasting relationships with our customers, and it’s wonderful to know that Yvonne has been a key part of your positive experiences with us. If there’s anything more we can do for you or if you have any questions, please don’t hesitate to reach out. We look forward to continuing to serve you! Warm Regards, Jackson Acura Team

August 29, 2024

Always consistent. . Everything done on a timely basis. Very comfortable waiting area. Straight answers from service advisor. More

by MCMARKETS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Jackson Acura responded

Thank you for your review! We’re thrilled to hear that you consistently experience timely service and find our waiting area comfortable. It’s also wonderful to know that our service advisor provides you with clear and straightforward answers. At Jackson Acura, we are dedicated to maintaining a high standard of service and ensuring that every customer feels valued and well-informed. We strive to create a welcoming environment where transparency and reliability are at the forefront of our business practices. If you have any questions or need further assistance, please don’t hesitate to reach out. We look forward to continuing to serve you! Warm Regards, Jackson Acura Team

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