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Jackson Acura - Service Center

Roswell, GA

4.7
5,148 Reviews

5,148 Reviews of Jackson Acura - Service Center

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August 16, 2025

As always, our experience with Jackson Acura exceeded expectations. We were in for routine maintenance and the staff was friendly, knowledgeable and efficient. We will continue to use Jackson for our veh More

by jsmithsaxon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2025

Jackson Acura makes setting up and completing service items on my MDX very easy. I text Yvonne and she sets it up and lets me know when it's done and ready. Very easy to work with. More

by alforrette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2025

We had a great experience buying our two Acuras from Paul and they have been very well taken care of by Yvonne. More

by linda and ed
Recommend Dealer
Yes
Employees Worked With
Paul Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2025

Friendly and very accommodating to my concerns. As well as keeping me updated with progress on my vehicle More

by Kings827
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
August 12, 2025

He was not customer friendly. He was impatient and not nice. I appreciate the free oil change because I bought a new car from you. More

by Martha4evr
Recommend Dealer
No
Employees Worked With
Nick Covino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Covino
August 12, 2025

Always a good service, prompt and friendly I always worked with Nick Corvino and had a very good experience More

by Cristian P,
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Covino
August 08, 2025

We are very satisfied with service…Mr. Sergie was very helpful during the deal..thank you More

by Nandini kapure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2025

They got me in for urgent service quickly and without an appointment. Completed without event. More

by g8trdoc81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2025

Very disappointed. Very rude staff members, or at least my last 2 visited were not pleasant. My last visit I was told we can’t give you ride back to pick up your car be More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rodney Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Younger guy that gave me the keys to my car was very polite
Aug 07, 2025 -

Jackson Acura responded

Thank you for your feedback and for bringing your concerns to our attention. We sincerely apologize if your recent experiences did not meet your expectations. During your last visit, we were happy to offer you a ride to work. However, we did inform you that we were unsure if we would have enough staff available later in the day to provide a return ride, as we were experiencing limited staffing at the time. Please know that your satisfaction is important to us, and we’re actively working to improve our processes and service. If there’s anything we can do to help resolve your concerns, please don’t hesitate to reach out directly. Thank you again for your time and for choosing Jackson Acura.

August 07, 2025

I had a Great experience at Jackson Acura in Roswell Georgia. I will come back again. More

by TFontaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.