Jackson Acura - Service Center

Excellent service This was routine service on our 2016 MDX. We worked with Nick and as usual, he was very helpful in explaining what needed to be done and kept us info This was routine service on our 2016 MDX. We worked with Nick and as usual, he was very helpful in explaining what needed to be done and kept us informed about progress in getting the work completed. It was completed in good time and we were on our way with a better performing vehicle. We also saw Sergei, the salesman with whom we have worked in purchasing three MDXs. He is always so polite and interested in speaking with us about how things are going. We really appreciate his maintaining contact even when we are not in the market for a vehicle. More

Always Great Service I love the convenience in scheduling service, the professionalism of everyone I deal with, and the personal care I am given by my service manager Nick I love the convenience in scheduling service, the professionalism of everyone I deal with, and the personal care I am given by my service manager Nick Covino. More

Rear view mirror replacement I was In and out! Was very pleased... it’s a pleasure waiting... area is comfortable and user friendly.Thank you thank you thank you everyone. I was In and out! Was very pleased... it’s a pleasure waiting... area is comfortable and user friendly.Thank you thank you thank you everyone. More

Excellent service with a smile After blowing out my tire Brittany took care of me and my tire in a very timely fashion. A very frustrating experience turned out to be a very seamle After blowing out my tire Brittany took care of me and my tire in a very timely fashion. A very frustrating experience turned out to be a very seamless and easy process. Acura even ordered me a Lyft to take me to my destination that evening and had a Lyft pick me up next morning to bring me back to Acura to pick my car up. I couldn’t be happier with Jackson Acura Service. . More

Fantastic! I appreciate the quick reliable customer service! Jim made sure I got a rental car since the part I needed had to be ordered and all was expedited. I appreciate the quick reliable customer service! Jim made sure I got a rental car since the part I needed had to be ordered and all was expedited. More

Good service for replacing an MDX key We needed to replace a key to our MDX and Yvonne was very helpful in getting that service done. Conditions in the waiting area were clean and comfort We needed to replace a key to our MDX and Yvonne was very helpful in getting that service done. Conditions in the waiting area were clean and comfortable. The car was washed when it was returned to us. More

There's no other words that I can say but excellent. The customer care and service at Jackson is always great.Jimbol, help and take care of me when I'm there thanks for everything excellent excellent exc The customer care and service at Jackson is always great.Jimbol, help and take care of me when I'm there thanks for everything excellent excellent excellent More

Excellent Experience Brittany was my Service Advisor. She was very pleasant and knowledgable. My appointment was for 9:00am. She got my MDX in the service bay shortly afte Brittany was my Service Advisor. She was very pleasant and knowledgable. My appointment was for 9:00am. She got my MDX in the service bay shortly after Check-in. She kept me updated with the progress of service with text from time to time. If Brittany is the face of Customer Service at Jackson Acura, Mr Jackson is in good hands. More

Recall Service Quick friendly service. Brittany informed me of what needed to be done and when I needed to comeback. This was a recall service for airbags and wiper Quick friendly service. Brittany informed me of what needed to be done and when I needed to comeback. This was a recall service for airbags and wiper blades. More

Oil change and tire rotation My oil change and tire rotation took two hours to complete. The waiting area was clean and welcoming. The staff was polite and attentive. I appreci My oil change and tire rotation took two hours to complete. The waiting area was clean and welcoming. The staff was polite and attentive. I appreciate the car wash to finish my service. More