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Jackson Acura - Service Center

Roswell, GA

4.8
4,673 Reviews

4,673 Reviews of Jackson Acura - Service Center

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December 22, 2022

My visit for service was great as usual. I got a friendly greeting as I pulled in, was efficiently checked in and given a wait time of 1 1/2 hours which was right on. Everyone was profession More

by vcolabel@bellsouth.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Cameron and the team, and we look forward to working with you again.

December 22, 2022

Service team is awesome and cares. I have been in for service issues without an appointment More

by maurflan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for again choosing Jackson Acura!

December 22, 2022

Wiring harness replaced due to rodent damage. Car washed. But engine compartment not cleaned after work. More

by robin.mccann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Jackson Acura responded

Robin, Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. While it's good to hear that our team delivered a 4 Star experience, we strive to deliver an exceptional experience and we hope to see you again.

December 21, 2022

My service was outstanding. I think her name is Yvonne. She’s only lady with glasses and she had a ponytail. My nephew has brought my car in for service several times so I broug More

by winbush_travis@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Yvonne and the team, and we look forward to working with you again.

December 21, 2022

Professional service, comfortable lounge and ease of appointment online with nice updates on phone during service More

by dkirk1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

December 18, 2022

It’s a great place. People are nice and attentive. I always deal with Nick Covino..who is honest about what work needs to be done immediately or what can wait awhile. More

by Pegzkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Jackson Acura responded

Thank you for choosing Jackson Acura again, your feedback and rating mean a lot to us. We're glad Nick and our team were able to help, and we look forward to seeing you again!

December 18, 2022

I don’t mind waiting at the dealer. They communicate well on what other needs may be. Prices are too high need coupons. More

by cbartholomewcsw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with the Service team, and we look forward to working with you again.

December 18, 2022

I am on my third leased vehicle from this dealership and I am and have been very pleased with the service received from Yvonne Russell. She is always a pleasure to do business with. More

by cjnicholas40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Jackson Acura responded

It's great to hear that Yvonne and our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for continuing to choose Jackson Acura!

December 18, 2022

Overall great service experience, service performed well in time and as per my request. Great customer service. Thank you More

by santosh Chavan
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Thank you for choosing Jackson Acura!

December 17, 2022

Friendly and professional. They were attentive addressing the problem we came in for. The issue handled in timely fashion. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Jackson Acura responded

Chris, We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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