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Jackson Acura - Service Center

Roswell, GA

4.8
4,723 Reviews
Call Service Center (770) 650-4000

4,723 Reviews of Jackson Acura - Service Center

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January 23, 2023

Very responsive service department, Service advisor took time to understand our questions, answer them suggesting best possible options for our questions. More

by Mallik Mudiam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Partain
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Jan 24, 2023 -

Jackson Acura responded

Mallik, Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Helpful
January 23, 2023

Need to work on order of people being helped and not just throwing paper work on service advisor desk. Added 30 minutes. Then checkout was delayed and service advisor had to retrieve my car as they weren’t b More

by Dina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2023 -

Jackson Acura responded

Dina, Providing an extraordinary experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you'd be willing, please feel free to reach out directly to Rodney Jones, our Service Manager, at (770) 650-4000.

Helpful
January 22, 2023

Great service that I can depend on. Very professional, thank you and keep up the good work! More

by Jamesbrown.jb221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie Hammond
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Jan 23, 2023 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!

Helpful
January 22, 2023

Fantastic experience with Sergei and Joey! Looking forward to buying another Acura for my daughter soon More

by tony_castellano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2023 -

Jackson Acura responded

Tony, Thank you so much for this excellent review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Sergei and our team were helpful during your visit and that you're looking forward to visiting us again soon. If you have any questions, please don't hesitate to reach out to us again.

Helpful
January 22, 2023

My service appointment was easy as usual. Cameron checked my in right away and communicated any other services that I needed. He even took off the tire rotation for me because I had forgot More

by jamie.treible
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2023 -

Jackson Acura responded

Jamie, Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Cameron and the team, and we look forward to working with you again.

Helpful
January 22, 2023

They did what they dld what they said they would do. My tires were replaced and 20minuted later I had a fastener in my tire. They replaced that tire with a new one. More

by degreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Helpful
January 21, 2023

Yvonne is great and always gets my car finished quickly. She helps go over the recommended services needed. She is very efficient and wonderful to with with. More

by denisedevigne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2023 -

Jackson Acura responded

Thank you for choosing Jackson Acura again, your feedback and rating mean a lot to us. We're glad Yvonne and our team were able to help, and we hope to see you again!

Helpful
January 19, 2023

Brought my MDX in for maintenance of wheels damaged by curb scuffing. The two wheels look brand new and returned in less time than promised. Good job! More

by ranger6230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Helpful
January 19, 2023

I love this dealership. I always feel valued and appreciated. Nick Covino is the best service advisor. More

by Rob C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2023 -

Jackson Acura responded

Rob, Thank you for again choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Nick and our team were able to help, and we look forward to seeing you again!

Helpful
January 17, 2023

Great customer service, responsiveness, and technical domain expertise. Highly recommended for all Acura/OEM maintenance needs. More

by Roberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2023 -

Jackson Acura responded

Roberto, Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Helpful
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