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Jaguar - Land Rover Naples - Naples Luxury Imports

Naples, FL

4.7
876 Reviews
Jaguar Naples in Naples, FL treats the needs of each individual customer with paramount concern. We understand that you have high expectations, and as a Jaguar dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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900 Tamiami Trail N

Naples, FL

34102

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Showing 876 reviews

December 29, 2021

Anna Merriman provided exceptional customer service while purchasing our dream car. Despite being over 1000 miles away, we trusted Anna with our purchase as she provided all information requested and many pi More

by Dunja
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Merriman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2021

Great experience. Jacob and Torrey were polite, friendly, and professional. Jacob was knowledgeable, helpful, and accomodating. No sales pressure of any kind- easy-going and pleasant experience. I would reco More

by fjg2395
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Shoplack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Agin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2021

Austin was very professional and knowledgeable to guide us to making the correct decision on a vehicle. We are very happy with our choice. Thank you for your expertise. Bob Brennan More

by B Brennan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Bending
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2021

I ordered my new Range Rover with Anna on June 2021. It got here before the date she had told me. Was very happy. The service is always impeccable . Thank you to Anna & the team Range Rover . More

by pascale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Shoplack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Merriman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Russo
Dec 15, 2021 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know! Take care!

December 04, 2021

They were great to work with and very clean . They had all our questions answered and everything ready to go. Jacob Again was great work work with. More

by ghandly78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Shoplack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Agin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hello, we're happy you found our staff to be so supportive during your experience here at Jaguar - Land Rover Naples. We are always more than happy to assist you if anything else comes up. Take care!

November 17, 2021

Jennifer Mickey and her colleagues are a cut above the rest. Client-focused, attentive to detail and always willing to help are just a few of the ways I would describe her customer service standards. Ever More

by Hroig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Mickey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2021 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Jaguar - Land Rover Naples and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Take care!

November 13, 2021

Jacob was great to work with, communication, timeliness and courteous. Would deal with Jacob anytime. More

by Kent.a.chancellor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Agin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2021 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jacob here at Jaguar - Land Rover Naples! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

November 12, 2021

I purchased my last car here 4 years ago. I’m super happy with the detail to customer service More

by marcomary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Shoplack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Merriman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2021 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 10, 2021

Dealership sold me a new Jaguar e pace. Within about a week the brakes made a grinding noise. After three days at the dealer they replaced the brakes. Result was worse then before. Now the front end makes More

by Marcomagpie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Rodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Russo, Jaime Amoroso
Nov 12, 2021 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hello, Thank you for your feedback. It is my understanding that our manager has been in touch with you. I would like for you to know that the last thing we want is an unsatisfied customer. We both have the same goal, for you to be satisfied with your purchase and enjoy your vehicle for several years. We are sorry that that is not the case, however, there is a process that we have to follow. If a car is not functioning as it should, we have to go through a process that is set up by the manufacturer for unfortunate instances such as these. I assure you that we are doing everything we can to get to the bottom of this as soon as possible. We wish this would not have happened with your vehicle either. I hope we get this resolved very quickly, and I again apologize that you are not satisfied with your experience. Please reach out to Jonathan Russo should you have any further comments or questions. Kind Regards, Jaguar Naples

Nov 18, 2021 -

Marcomagpie responded

I learned this evening that after you replaced the brakes twice you admit that the problem still exists. So your solution is to give me the car back and sometime next year Jaguar is coming out with new brakes that might solve the problem. So you give me a new car with defective, probably dangerous brakes and tell me to go away. You and your dealership are a scam. I’ll be seeking legal council.

November 09, 2021

The Sales Consultant, Jacob Agin, was outstanding. Very attentive of my time and was quick to make things happen. Less paperwork than any previous car buying experiences. Jacob made the experience exceptio More

by CoryMeyer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Shoplack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Agin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jacob here at Jaguar - Land Rover Naples! If you have any further questions, please give us a call. We're always happy to help! Take care!

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