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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
2,618 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,618 reviews
March 08, 2025
The staff and every department I worked with was fast, easy, and no nonsense. I would recommend if you’re looking for an easy purchase process. easy, and no nonsense. I would recommend if you’re looking for an easy purchase process. More
by laurendestiny5
Verified Customer
March 08, 2025
Have an issue with a 4-day-old GMC 3500 truck we purchased here. Truck grosses a significant amount of money per day, so when its down, we lose money, this was relayed to service. Brand new trucks h purchased here. Truck grosses a significant amount of money per day, so when its down, we lose money, this was relayed to service. Brand new trucks has to go into the shop for a DPF/REgen issue for 2 days and finally after not hearing anything I call and am told they haven't actually touched it other than drive it; they are just waiting to hear from GM what to do. So I lost about 3-4k in revenue due to a brand new truck being down for what could have been a phone call. Plus, don't count on any form of a loaner, cause from what I can tell, they don't exist. Been 2 weeks, and I guess GM still hasn't told them anything cause I still haven't received a phone call. Not too happy after just spending 120k dollars on 2 vehicles here. More
by SIMPSONFIREFLEETSOLUTIONS
Employees Worked With
March 08, 2025
Honesty, Integrity, Credibility describes my personal interaction with James Wood Decatur, Texas. From sales, service, and parts department, I find interaction across the board to be the most important interaction with James Wood Decatur, Texas. From sales, service, and parts department, I find interaction across the board to be the most important aspect of choosing James Wood. I have used this dealer since 2007. Past and current interactions with personnel keeps me coming back for dependable, honest and valued customer experiences. Highly Recommend this dealership! More
by robcox15
Employees Worked With
March 08, 2025
I buy all my cars here and maintain them as well. Plus my family too Plus my family too More
by dawglb76
March 08, 2025
Found our truck online. The process was handled extremely well by Landon East. He was very responsive and answered my questions quickly. The process was handled extremely well by Landon East. He was very responsive and answered my questions quickly. More
by GSHAFFER3
Employees Worked With
March 08, 2025
Bob Miller is always such a good guy to work with. The Decatur location is relaxed and doesn’t use pressure to make deals. The financing experience is just as good as the sales. The Decatur location is relaxed and doesn’t use pressure to make deals. The financing experience is just as good as the sales. More
by justin.caruthers
Employees Worked With
March 07, 2025
Long time customer I always come here for all major service. Great place. Great people😊👋 service. Great place. Great people😊👋 More
by shirleyoldcat1
March 07, 2025
Lee was very helpful with the purchase of my 2025 Tahoe! He was so knowledgeable and answered all of our questions! He was so knowledgeable and answered all of our questions! More
by GUADALUPE.GARCIA7619
Employees Worked With
March 07, 2025
They did a great job changing the oil. They also fixed my key fobs I was having trouble with. They were fast and accommodating. Thanks yall. They also fixed my key fobs I was having trouble with. They were fast and accommodating. Thanks yall. More
by LINCOR7
Employees Worked With
March 06, 2025
Shawn and the service team did a great job setting and exceeding my expectations of excellence in customer service and affordability to maintain my older model vehicle. exceeding my expectations of excellence in customer service and affordability to maintain my older model vehicle. More
by mendylmdavis00
Employees Worked With
