Jerry Ulm Chrysler Dodge Jeep Ram

We had a very rough start, I drove from Destin, Florida to Tampa (6 1/2 hours) to view a car that you had on your lot. I had been communicating with Yohanny Martinez for over a week and had made an appoin to Tampa (6 1/2 hours) to view a car that you had on your lot. I had been communicating with Yohanny Martinez for over a week and had made an appointment for around 3 o’clock on Tuesday afternoon. I emailed him on Tuesday explaining that I had not taken into consideration the time change and that I had gotten a little bit of a late start so I would probably be there between four and five. I received no response. Upon arriving at the dealership, Yohanny was not there, and I spoke to Nate I believe one of the managers. He informed me that the key to the car could not be located and that they were looking for it. I waited around for about an hour and a half and finally decided I need to get a hotel and stay the night in order to give Nate the opportunity to find the key. Nate contacted me the next morning to let me know that he had been able to look at the cameras ( very resourceful ) and was able to find the key. Upon arriving on Wednesday morning, we were greeted by Nizar Essbai who actually came in on his day off to take care of us because of the inconvenience we had been put through the day before. I can’t say enough about how wonderful Nizar was, he completely took over the situation and was everything I needed in a sales person due to the rocky beginning of my visit to your dealership. Long story short I bought the car, there was no owners manual and Nizar is working on finding one for me, which I am forever grateful. Overall, I would say that your dealership is very lucky to have professional, caring, and capable men such as Nizar and Nate representing your dealership. Upon my trip home, there were a couple of concerns having to do with the car that I have to figure out. But overall, I was very satisfied. More

Fast friendly and delivered my needs! The staff was accommodating and worked to get us the deal we were looking for on a Jeep Grand Cherokee! The staff was accommodating and worked to get us the deal we were looking for on a Jeep Grand Cherokee! More

It was a long process but Jacob did his job well and found the right car for me. found the right car for me. More

I have shopped with Jerry Ulm for my previous Jeep and had an amazing experience. This time it was a little hard getting a hold of somebody to get back to me to get a deal but once I was reached out to yo had an amazing experience. This time it was a little hard getting a hold of somebody to get back to me to get a deal but once I was reached out to you and the process began it was seamless and very satisfactory. More

Von was great and was able to answer all of our questions. Great dealer experience questions. Great dealer experience More

Chris was amazing droves us around to find my perfect Jeep! He was patient and kind, no pressure just truly looking to help. I absolutely love my new Jeep! Jeep! He was patient and kind, no pressure just truly looking to help. I absolutely love my new Jeep! More

Great dealership that works with us! Everyone is friendly. I'll refer my friends and family to Jerry Ulm! Everyone is friendly. I'll refer my friends and family to Jerry Ulm! More

I don't understand why people dont listen. Why the paperwork took over 3 hours. Concerned I didn't get the best deal Why the paperwork took over 3 hours. Concerned I didn't get the best deal More

Great communication, open and honest made a deal happen that I never thought could. Very appreciative that I never thought could. Very appreciative More

Austin did a great job. He’s great at following up too. Great experience picking out a new Jeep. He’s great at following up too. Great experience picking out a new Jeep. More