Jerry Ulm Chrysler Dodge Jeep Ram

Caleb is a 10/10 sales person very friendly and not too pushy on the sale. I still have his card and tell people about him at every car meet I go to. Go see Caleb and see the lot of hellcats he has so yes pushy on the sale. I still have his card and tell people about him at every car meet I go to. Go see Caleb and see the lot of hellcats he has so yes I definitely recommend Caleb to everybody looking for a Hellcat like me. On the other hand the guy at the finance office needs to learn to treat customers because calling me a liar in front of my family because you found out that I have more money in my account and I’m not going to spend it all there is an easy way to get someone to walk out on a done deal I know I almost did. More

Patrick was very busy and Justice stepped in and both were very friendly and professional were very friendly and professional More

Provided Excellent customer service and made us feel good about receiving the best possible deal. about receiving the best possible deal. More

Even with the issues that came up, they stepped up and made everything work and gave us a great deal!!! made everything work and gave us a great deal!!! More

Honestly the best dealership I've been to and years treated me like I was one of their family members when all the other dealership turned me around they accepted me and didn't let me leave without my treated me like I was one of their family members when all the other dealership turned me around they accepted me and didn't let me leave without my dream car I recommend if you're looking for a car definitely go to Jerry um More

Buyers beware! To say my experience at Jerry Ulm was less than satisfactory is the understatement of the year. The whole process has been truly disappointing. To say my experience at Jerry Ulm was less than satisfactory is the understatement of the year. The whole process has been truly disappointing. Day 1: Went in after seeing what I wanted online. Salesman Patrick met me and tried selling me the used 2022 TRX truck 15K OVER the asking price online. He tried the whole act and I walked out 3 hours later after not wanting to deal with the games. Day 2: In disbelief that a dealership could do that I called in, spoke with someone new, Reda and asked the price of the vehicle. I was told “the price I see is the price it’ll be.” I even asked for a written sales agreement and it was sent to me promptly so I went back in to purchase the vehicle with the salesman that wasn’t trying to be shady. At the dealership: The original guy Patrick noticed me and made a huge issue about Reda selling me the vehicle. I made it clear I did not want to do business with someone lacking integrity. He made the environment, for everyone involved, extremely hostile and uncomfortable while Reda did everything he could to be kind and professional. I was told the Carfax showed a minor incident. The verbiage that was used was “minor incidents mean scratches, small paint work, little items that aren’t really recognizable and were fixed.” After doing a walk around with Reda, i did not see anything major so I moved forward with the purchase. 4 days after: I took my truck to a tint shop and was told there had been pretty extensive damage done to the roof of the vehicle (most likely the previous owner running into a home or parking garage) and it was very poorly repaired now showing rust coming through. I reached out to the dealership to obtain further information however I was told they had no previous knowledge of the damage. For a company who prides themselves on doing 150 point inspection, how could you not see this? After initially being told they are not held responsible and would not do anything about it they suggested I go to their collision center for a quote and then we can discuss if there are any options to rectify this situation. 48 hours later I was given the quote and told they’d “discount” the work. Unfortunately, there’s no discount when they include extra hours and extra work that would not need to be done. (And yes, I took it to another well known collision center who gave me a much lower quote and looked over what they said it needed, laughing at the absurdity) I have reached out multiple times leaving multiple messages to discuss this and no one will return my calls now. If you have no other choice then to buy from Jerry Ulm, make sure you take your vehicle to a mechanic within 3 days or you’ll be in my shoes. Buyers Beware! More

Kevin is great, so in no way shape or form do I want this to be a reflection on him. The finance team has made this a terrible experience. We waited over a week before we contacted to find out what was going to be a reflection on him. The finance team has made this a terrible experience. We waited over a week before we contacted to find out what was going on with our Banks. After I unauthorized my credit from continuing to be ran, Jerry Ulm Violated my fair credit reporting rights by running my credit after I already revoked authorization. We have been told so many different things from this company and none of them aligned. I have over eight credit inquiries on my credit, yet the bank that we ended up getting financed through was the bank that I already had with them and was ran on the very first day of us coming into the dealership. So now I have all of these additional inquiries on my account, half of those were not authorized . Kevin has done his best to clean up this mess, but Soony and the finance team need a better process of communication. They also lost the key to our trade in. More

Alex,yianni and the finance manager all moved quickly to get me in and out. Best dealership experience I have ever had. get me in and out. Best dealership experience I have ever had. More

Great experience with Jerry Ulm Dodge/Jeep. The salesman, David Keddie, and the finance person were both very knowledgeable and helpful in getting me into my new Jeep Grand Cherokee. I would The salesman, David Keddie, and the finance person were both very knowledgeable and helpful in getting me into my new Jeep Grand Cherokee. I would highly recommend Mr. Keddie and the dealership. More

Great price not high pressure very happy top trade in I will go back they called to make sure I was happy will go back they called to make sure I was happy More