Jim Butler Chevrolet

This was the worst car buying experience EVER! ! I would never recommend this place to anyone ! I would never recommend this place to anyone More

I love the attention and customer service that is given by the staff. I appreciate the business. by the staff. I appreciate the business. More

Don’t know Doug. Overall great experience. Love my Buick.. Everyone involved were very helpful. . Overall great experience. Love my Buick.. Everyone involved were very helpful. . More

Bryan P was great to work with on the purchase of our vehicle. Would highly recommend. vehicle. Would highly recommend. More

Purchased a GMC truck 10 years ago. here. Still got it. This purchase was very smooth and our salesman, Dan did a excellent job making sure we got what we wanted. Highly recommend this d here. Still got it. This purchase was very smooth and our salesman, Dan did a excellent job making sure we got what we wanted. Highly recommend this dealership! More

The salesman Bryan Lagunas found me exactly what I was looking for and so friendly and helpful. The store manager Tim Rhame was also very nice and appreciative of my business. looking for and so friendly and helpful. The store manager Tim Rhame was also very nice and appreciative of my business. More

On Monday, Nov 20th, I scheduled a service appointment for Monday, Nov 27th at 1:30pm to have my truck serviced because it would only start on occasion. I dropped it off on Monday, Nov 27th a hour early for Monday, Nov 27th at 1:30pm to have my truck serviced because it would only start on occasion. I dropped it off on Monday, Nov 27th a hour early after my scheduled appointment time to drop my truck off. When I had dropped it off, the employee who checked me in (did not get her name) advised me that they were 24-48 hours behind schedule for service. I was upset at this, however, I wanted to get my truck repaired as soon as possible. After I had gone over with the technician with starting issues, the service advisor informed me that they were 48-72 hours behind schedule. I was more upset at this after I was just informed that it was 24-48 hours. Nonetheless, I had to accept this as I simply wanted my truck repaired. I was given a cost of $190.00 to do a full diagnostic on it to determine the cause of the problem and why my truck would not start. Thought this price was extremely excessive, however, wanted to get this repaired done. On Tuesday, Nov 28th, I called my service advisor for follow up and was informed that my truck had not been looked and was reminded that I was informed that they were 48-72 hours behind schedule. I did not hear back from my service advisor either on Wednesday, Nov 29th nor on Thursday, Nov 30th for follow up and with a status update. As any customer would, I would expect a follow up call with a status update or a new scheduled service date in Wednesday, Nov 29th and/or Thursday, Nov 30th, however, that never happened. I received a notification on my phone that my vehicle was moved from the location it had been at. After not hearing from Jim Butler after then, I took a Uber to Jim Butler to pick up my vehicle fixed or not. After arriving, I was pointed to the direction of the cashier. I gave her my name and told her I was there to pick up my truck. She had informed me that she could not find the paperwork for my vehicle. After several minutes of waiting, she advised me that I needed to talk to a service advisor. I spoke with Wyatt, who was very detailed at what the technician completed as far as determining the cause of my truck not starting. It seemed that everything checked out fine with the battery, the connections, the alternator, however, was noted that I had installed a dash cam which was on while the truck was off and could possibly be the source of not it not starting. My truck has been serviced by Jim Butler every time since I bought it from Jim Butler in September 2, 2021. This vehicle has not started on occasion well before the dash came was installed this past June and has been well documented. It is not likely that the source is caused by the dash cam. When I informed Wyatt of this, however, he indicated that he could not determine anything else that it could be. I still had to pay the $190.00. I am struggling to understand why I was charged $190.00 to run a diagnostic check to determine a cause why my vehicle was not starting, why it can’t be determine unless it happens there on site, why I was provided a scheduled service appointment for Monday, Nov 27th at 1:30pm when my truck was not looked at until Friday, Dec 1st in the am, and why I was never called to inform me of any status updates, service follow ups, or simply to let me know my truck was ready for pick up. This is simple customer service which is something that Jim Butler should stand behind. I have been a loyal customer to Jim Butler after the purchase of my truck with servicing it there since purchasing it 2 years ago, however, after this most recent visit and the service received, I would be reluctant to return nor refer anyone to them. More

I found the Silverado I wanted in Kentucky but could not get a Great deal. I searched the internet and found Jim Butler had the truck but was 200 miles away. After a couple messages and a phone call with get a Great deal. I searched the internet and found Jim Butler had the truck but was 200 miles away. After a couple messages and a phone call with Brian I put $500 down on the Silverado and planned a day to drive over. I completed most of the paperwork online and once in the dealership completed finance paperwork with Stacey for a Low, Low rate and was driving back to Kentucky within an hour. Brian even made sure I received the $500 Red Tag and $500 Military Discounts even though Jim Butler had the Silverado thousands less than Kentucky. Quick and easy process and I saved a bunch! More

We drove 3 hours to get a truck we saw online. We would have preferred to put a sizable deposit down and come on a different day when the weather would have been better/safer to travel. But th We would have preferred to put a sizable deposit down and come on a different day when the weather would have been better/safer to travel. But the sale and the offer was only good for the previous day and that day. In this day and age of online or remote purchasing, I don't get it. Brian tried to help set up the truck, the settings made did not stay after the motor was turned off. More

Welcoming. Very conscientious of my time. Made the buying experience as painless as possible ! Would definitely recommend to friends. Very conscientious of my time. Made the buying experience as painless as possible ! Would definitely recommend to friends. More