Jim Butler Chevrolet

Bryan Palmer is a very professional and caring salesperson who seems to go the extra mile, not because it's his job, but rather because of who he is. If I lived in MO, this would be my go-to deale salesperson who seems to go the extra mile, not because it's his job, but rather because of who he is. If I lived in MO, this would be my go-to dealership. Fantastic experience overall. More

Personnel at this dealership is top notch from the incredible and dedicated salesman Jonathon Osborn, to Finance agent Stacey made purchasing our new vehicle an awesome experience! Jonathan even went incredible and dedicated salesman Jonathon Osborn, to Finance agent Stacey made purchasing our new vehicle an awesome experience! Jonathan even went over and beyond trying to make sure we didn’t settle but got exactly what we wanted even going out of town to get it. Really enjoy being a customer at Jim Butler Chevrolet More

All depts do not communicate well. Within seconds (yes seconds!) of taking delivery of the vehicle, the salesman would not respond. Salesman said that I would have a full tank. I ge Within seconds (yes seconds!) of taking delivery of the vehicle, the salesman would not respond. Salesman said that I would have a full tank. I get into the vehicle and prepare seat & mirrors and notice tank is only at 1/2. I text him a pic of the gauge and ask why it wasn't full, while he is still within sight, and no response. I was already tired from waiting 2 hours for them to "detail" the vehicle so I left. The detail was horrible. I believe someone wiped down the interior from the driver seat only, the rear seating area was still a mess. I was promised a 2nd key. Had to call/text over a dozen times and show up in person to ask for a sales manager before I got a real answer and finally scheduled to get a 2nd key made. Then go to get tags and find that the inspection was already expired. Made an appt to get inspections. There early morning and waited. Total wait time for an inspection was 3 hrs. I was told that he forgot to mark the ticket as a 'waiter'. They apologized and offered me a business card to show they owe me a free oil change, but they never gave me the card. Mentioned that I had a sound from transmission at this appt. They said I would have to leave it for a few days to diagnose a transmission noise. So I made that appt. Dropped off for the transmission appt on a Monday. Expected to hear from them by Thursday at latest. Called on Thursday, had to leave a message. Advisor calls me back and tells me that the guy is backed up will get to check it out on Friday. I call them back Friday afternoon and they said that it's more than they can handle and need to have someone else look at it. They tell me that they will send it to another dealer the following week on Tue or Wed. I call multiple times the next Wed & Thurs with no call-back. On Friday I call to ask for Service Manager. He does finally call me back to tell me that it did not get taken to other dealer. He is going to make arrangement for a private mechanic to look it over that specializes in this issue. It sits at this person's residence for over a week. I call every couple days for updates and have to leave messages with advisor & service manager. But calls not returned until the individual is 'done'. He supposedly replaces a part, but it doesn't fix issue. He then just re-programs the transmission computer and it still does not fix the issue. He then says that this noise is the torgue converter slipping but it's normal. So, essentially they took 4 weeks to do about 2 hrs worth of work and decided not to fix the issue. Again communication is almost non-existent here. At the end of the 4 weeks I had left a message to get a callback from the General Manager - Tim Rhame. No one called me. Not even a customer service rep. They take your money at time of sale and you're a distant memory. Held my truck through the end of their dealer warranty period then tell me good luck. This was the 3rd vehicle I had purchased from this dealer and had no issues with sales or service before. But after this joke of an experience, I have no intentions of going back. So far I am owed: a call from the GM, a half tank of gas, a proper detail, and a real diagnosis & repair of the transmission. I bet you anything that I get NONE of these. More

Easy to deal with, very helpful and super nice, great communication . When it comes to buying another oner one they will be first on my list to contact. communication . When it comes to buying another oner one they will be first on my list to contact. More

My experience with Jordan Beck and his associates was amazing from start to finish. They were upfront, honest and didn't pressure me or try to upset me anything. I highly recommend this dealership. amazing from start to finish. They were upfront, honest and didn't pressure me or try to upset me anything. I highly recommend this dealership. More

It was a pleasure to work with the salesman Eli and Caleb, the sales manager. They helped me to work out the purchase in accordance to my time schedule. Caleb, the sales manager. They helped me to work out the purchase in accordance to my time schedule. More

Great to work with, they found the truck I wanted from another dealer and made a deal. Gave me a great trade in value and switch my wheels to the ones I wanted. another dealer and made a deal. Gave me a great trade in value and switch my wheels to the ones I wanted. More

Waited 15 minutes for staff to even acknowledge me when I pulled in the bay for appointment. Staff very unfriendly and unprofessional. Waited over 3 hours for an oil change and battery replacement. Less than pulled in the bay for appointment. Staff very unfriendly and unprofessional. Waited over 3 hours for an oil change and battery replacement. Less than satisfactory service and I will never waste my money or time at this dealership again. More

Found exactly what I wanted and made the purchase experience easy as a first time buyer experience easy as a first time buyer More