Jim Butler Chevrolet

Jim Butler Chevrolet responded

Thank you for choosing Butler for your second vehicle purchase! We're thrilled you found the car you wanted and that our team was able to provide the service and support you needed throughout the process. Your continued trust means a great deal to us, and we appreciate you taking the time to share your experience. We hope you enjoy your new vehicle and look forward to helping you again in the future!

Jim Butler Chevrolet responded

Thank you for taking the time to share your feedback. We're glad Stephanie was able to turn your visit into a positive experience. Providing friendly, attentive, and informative service is what we strive for, and it's wonderful to hear that she took the time to help you locate your coupons, explain the oil change process, and ensure all your questions were answered. We also appreciate your honest comments about the arrival experience. Making every customer feel welcomed and acknowledged from the moment they arrive is extremely important, and we'll share your feedback with our team as we continue working to improve. Thank you for recognizing Stephanie's efforts and dedication to customer care. We truly value your business and look forward to serving you again at Jim Butler in Fenton!

Jim Butler Chevrolet responded

Thank you for your feedback. We sincerely apologize for the longer-than-expected wait time during your oil change visit. We understand that two hours is frustrating, and we know your time is valuable. We also appreciate you bringing the waiting area seating to our attention. Customer comfort is important to us, and we'll be sure to share your comments with our team as we look for ways to improve the experience for our guests. We value your business and your honest feedback, as it helps us identify areas where we can do better. We hope to have the opportunity to provide you with a quicker and more comfortable visit next time. Thank you for choosing us.

Jim Butler Chevrolet responded

Thank you for sharing your feedback. We're thrilled to hear that Stephanie provided such a great experience and welcomed you and your wife with a smile while making sure you were well taken care of. We'll be sure to recognize her for her outstanding customer service. We also appreciate you bringing the service concerns to our attention. We apologize that the oil life monitor and clock were not reset after your visit, and we understand how frustrating that can be. Additionally, we appreciate your feedback regarding the communication about recommended repairs. Clear and detailed explanations are important, and we'll share your comments with our service team so we can improve how repair recommendations are documented and communicated. Thank you for your business and for providing both positive feedback and constructive suggestions. We hope to provide you with an even better experience on your next visit.

Jim Butler Chevrolet responded

Thank you for sharing your experience. We sincerely apologize for the lack of communication during your service visit. We understand how frustrating it is to leave your vehicle with us and not receive updates, especially when you have to come to the dealership yourself to find out what's going on. We're also sorry to hear that you left feeling uncertain about the diagnosis of your vehicle. Our goal is always to provide thorough inspections, clear explanations, and transparent communication so our customers can feel confident in the recommendations we make. It sounds like we fell short of those expectations during your visit. We appreciate your honest feedback, as it helps us identify areas where we need to improve. We will share your comments with our service team to reinforce the importance of keeping customers informed throughout the repair process and providing clear, detailed explanations of diagnostic findings. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in us in the future.

Jim Butler Chevrolet responded

Thank you for your kind words! We're honored that you chose to drive out of your way to visit us, and we're thrilled to hear that our team made the trip worthwhile. Providing professional service and treating every customer with kindness and respect are values we take seriously, so it's wonderful to know that reflected in your experience. We truly appreciate your trust and support, and we look forward to welcoming you back the next time you need us. Thank you for choosing Jim Butler Chevrolet!

Jim Butler Chevrolet responded

Thank you for your wonderful review! We're so glad to hear that our team made you feel like part of the family. Providing a friendly, welcoming atmosphere is something we strive for every day, and it's great to know that our greeters, advisors, and managers helped make your visit such a positive experience. We love hearing stories like the one about the cookies. It's those small moments of kindness and community that make our dealership special. Thank you for recognizing our team's efforts and for choosing us. We truly appreciate your continued trust and look forward to seeing you again soon!

Jim Butler Chevrolet responded

Thank you for sharing your feedback. We sincerely apologize for the lack of communication and for the frustration this experience caused. We understand how important it is to have clear expectations regarding service timelines, especially when being without your vehicle. We're sorry that you did not receive the return call you were expecting and that the timing of the inspection process was not communicated more effectively. We can certainly understand your concern, particularly with the upcoming weekend and holiday resulting in the possibility of being without your car for several days. Your comments have been shared with our team so we can improve our communication and keep customers better informed throughout the service process. We appreciate you giving us the opportunity to assist you, and we're sorry we fell short of the level of service you expected and deserved. Thank you for your feedback. It helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.

Jim Butler Chevrolet responded

Thank you for your kind words! We're thrilled to hear that Holly made your purchase experience a great one and that your first oil change visit exceeded your expectations. Providing efficient service and competitive pricing is something we take pride in, so it's wonderful to know we delivered on both. We'll be sure to share your compliments with Holly and our service team. We truly appreciate your business and look forward to seeing you again for your future maintenance needs. Thank you for being part of our family!