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Jim Butler Chevrolet

Fenton, MO

Overview
Employees
Reviews
Vehicles
4.3
8,240 Reviews
For over 45 years we've built our business on one simple idea - put our customer first. From a huge selection of inventory to transparent pricing and flexible financing we are dedicated to find the perfect vehicle for you, our customer. You don't become a national top dealer by accident; you become number one by earning trust. Jim Butler Chevrolet is your Chevy Dealer of the Year for ten years in a row! We serve customers looking for a new Chevrolet or used vehicle in the St. Louis Metro and surrounding areas! Visit us today and find out why we're the #1 Chevy Dealer in the Midwest!
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 8,240 reviews

May 20, 2026

Brought my car in for a recall item. It was a metal rod for the spare tire lift kit. It could have been handed to me and I just slide it under the seat and left within a few minutes. Ins More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2026 -

Jim Butler Chevrolet responded

Thank you for your feedback—we’re sorry to hear about the long wait. We understand how frustrating that must have been. While some recall items may seem simple, many require additional steps such as inspection, documentation, and ensuring the repair is completed according to manufacturer safety guidelines. That said, we absolutely should have done a better job communicating expectations and keeping you updated throughout your visit. We appreciate you bringing this to our attention and will use your feedback to improve our process and communication.

May 20, 2026

While car buying can be stressful for many people, if you work with Adnan and Caleb, you've got a set of fellows who can make it... Dare I say... Fun!? This is the 2nd car I've purchased from Butler. It won' More

by pab
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adnan Kahvedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2026 -

Jim Butler Chevrolet responded

Thank you so much for your thoughtful review! 😊 We love hearing that Adnan and Caleb made your car-buying experience enjoyable—that’s exactly what we aim for. It means a lot that you’ve chosen Butler more than once and plan to keep coming back. We appreciate your trust and your advice to other customers as well! We’ll be sure to pass along your kind words to both Adnan and Caleb. Enjoy your new vehicle, and we look forward to seeing you again in the future!

May 18, 2026

When I arrived I was greeted by friendly, but not pushy staff. Very nice and clean showroom. More

by agyprice1124
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikey
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May 24, 2026 -

Jim Butler Chevrolet responded

Thank you for your kind feedback! 😊 We’re glad you felt welcomed right away by our team and that the no-pressure approach made a positive impression. It’s also great to hear you enjoyed our clean and comfortable showroom—we take pride in creating a pleasant environment for our guests. We appreciate you visiting us and hope to see you again soon!

May 17, 2026

Good prices, great service, huge inventory. Everyone was very nice and professional. It was overall a great experience doing business there. More

by tyler.176
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Lagunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2026 -

Jim Butler Chevrolet responded

Thank you so much for the wonderful review! We’re thrilled to hear you had such a great experience with us—from our competitive pricing and wide selection to the service you received from our team. Providing a friendly, professional, and seamless experience is exactly what we strive for. We truly appreciate your support and look forward to helping you again in the future!

May 15, 2026

friendly and knowledgable, transparent price, I would recommend them. Appreciate the attention to detail and care More

by zlskidmore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Lagunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2026 -

Jim Butler Chevrolet responded

Thank you so much for the kind words! We’re glad to hear you had a great experience and that our team’s friendliness, knowledge, and transparency stood out. Providing clear pricing and paying close attention to the details is something we take pride in. We truly appreciate your recommendation and look forward to working with you again!

May 15, 2026

Vehicle was in there for a repair that turned out to be a recall. Received vehicle back and two weeks later the same issue happened. It was like it was not fixed at all and now creating the issue again. Each More

by bradrichardson573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2026 -

Jim Butler Chevrolet responded

Thank you for sharing your experience—we’re very sorry to hear this has happened. We understand how frustrating it is to deal with the same issue again, especially when it’s already been in for repair and it’s impacting your time and daily routine. This is certainly not the experience we want for our customers, and we would really like the opportunity to make this right. Please don’t hesitate to reach out to our Service Manager directly at 314-274-1687 so we can look further into the situation and get this resolved properly for you. We appreciate you bringing this to our attention and hope to restore your confidence in our service.

May 14, 2026

Unfortunately the service department put new tires on the vehicle but did not check for front end inline. That will cost me. To have fixed. Other than that all was good More

by bigall1986
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob, Eric Ruchala
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May 24, 2026 -

Jim Butler Chevrolet responded

Thank you for your feedback—we truly appreciate you bringing this to our attention. We’re glad to hear that everything else about your visit went well, but we’re sorry to learn about the inconvenience with the alignment. Properly checking alignment after installing new tires is important, and we understand your frustration with having to address that afterward. Your comments have been shared with our team so we can ensure we’re being thorough and consistent with every service. We appreciate your honesty and hope to have the opportunity to provide you with a fully seamless experience next time.

May 14, 2026

Honest and knowledgeable about the vehicle being sold. I’d recommend him to my friends More

by bigall1986
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Ruchala
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May 24, 2026 -

Jim Butler Chevrolet responded

Thank you for the great feedback! We’re glad to hear you had such a positive experience and that their honesty and knowledge really stood out. That’s exactly the kind of service we strive to provide. We truly appreciate your recommendation—it means a lot to us!

May 14, 2026

Everyone in the dealership was personable and kind. No one was pushy and everything was presented in a straight forward manner. More

by jjkoch1987
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandt Levinson
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May 24, 2026 -

Jim Butler Chevrolet responded

Thank you for your kind words! We’re so glad to hear that our team made you feel welcome and treated you with kindness throughout your visit. Providing a straightforward, no-pressure experience is exactly what we strive for, and it’s great to know that came through. We truly appreciate your support and look forward to seeing you again!

May 12, 2026

Will never take my car back. To many miscommunication s and rip offs. They never fixed the problem for what I brought the car in for. All so they told me I needed a new battery. More

by sbursey34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tj Watkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Oden
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2026 -

Jim Butler Chevrolet responded

We’re really sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. This is not the level of service we aim to provide. We understand how frustrating it is when an issue isn’t resolved, and we sincerely apologize for any miscommunication along the way. Regarding the battery, our recommendations are always based on the condition of the component at the time of inspection, but we understand why that may have been unexpected given how recently you purchased the vehicle. As for the recall, we’d like the opportunity to look into why that wasn’t addressed during your visit and make sure the correct steps are taken. Your concerns matter to us, and we would appreciate the chance to review your visit in detail and work toward a resolution. Please feel free to contact our service manager directly at 314-274-1687 so we can make this right. We truly value your feedback and the opportunity to improve.

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