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Jim Butler Chevrolet

Fenton, MO

Overview
Employees
Reviews
Vehicles
4.3
6,893 Reviews
Contact Dealership

759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 6,893 reviews

May 13, 2024

Car not seen for 3 days till after appointment. Issue not corrected. Waste of time. More

by mocha_stl
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectations and we did not properly manage that. Your appointment time is set aside for you to speak with your service advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits in line for the next appropriate service technician, which in your case is a journeyman tech. Currently our journeyman techs are 72 hours out from drop off. We hope that you have found this information to be informative. If you wish to have us look further into your concern that has yet to be resolved, or if you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

May 15, 2024 -

mocha_stl responded

So, next time you come to my restaurant with a 6:00 pm reservation for Saturday, I won't actually seat you till Monday because your reservation was only with the host not for dinner. That makes about a much sense as your excuse.

Helpful
May 11, 2024

Jay did an excellent job and made the buying experience very easy and pleasant. Joe made the finance and warranty selection very easy. More

by JEDAVIS411
Recommend Dealer
Yes
Employees Worked With
Jeff Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Julian
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May 14, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

Helpful
May 11, 2024

Dan was a good sales person, dealer was friendly to me. . Dan was able to find what I wanted thank you More

by asdjeep644
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan
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May 14, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Helpful
May 10, 2024

Everyone was great too work with. They made the process easy and worked with us. We got a good deal on our trade in and walked away happy. More

by tiffdeck
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

Helpful
May 10, 2024

it is always a pleasure visiting the service dept. the team is always nice and welcoming. More

by jonnetta.wells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

Helpful
May 10, 2024

This was a quick transition and purchase. I have been with Jim Butler for years and never have a problem. The customer service is TOP TIER. Special shout out to Brian Reis and Tara with finan More

by kelseyblackwell18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara
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May 14, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Wow, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help!

Helpful
May 08, 2024

Bryan Lagunas created the best car buying experience I've ever been apart of. He and the entire team over at Jim Butler made sure I found the truck that met all of my needs. Hands down top notch team all the More

by prestonseymour91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Lagunas
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May 10, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!

Helpful
May 07, 2024

I had the absolute best car buying experience at Jim Butler Chevrolet. My salesman Bryan, finance person Tara, and Adnan were excellent!!! More

by dst0555
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara in Finance and Adnon, EV Specialist
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May 09, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

Helpful
May 06, 2024

Sold me a vehicle with a bad radiator that has been back to the shop twice and it still smells like anti-freeze. Won’t be back. Won’t recommend. More

by CMS012001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou - salesman
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May 08, 2024 -

Jim Butler Chevrolet responded

My apologies, our General Sales Manager Tim Rhame at (636) 349-3222 X:3013

Helpful
May 06, 2024

Was SHOCKED they got the car done a day earlier. I went the day before (around 2:30pm) to drop off the car for service and recall work to be done the next day while I was working. We got a call an h More

by pjwilson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
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May 08, 2024 -

Jim Butler Chevrolet responded

Wow, it's experiences like yours that really keep us motivated! It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

Helpful
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