Jim Butler Chevrolet

Top notch Worked easily through whole process and created very good environment. I had spray in bed liner put in and they worked diligently to get it done quick Worked easily through whole process and created very good environment. I had spray in bed liner put in and they worked diligently to get it done quickly and also loaned me an equal quality truck to use while in service. More

Awesome salesman and no pressure ! I couldn’t believe how hard they worked to find me a truck at the price I wanted. The whole experience was great. No pressure and no surprises at the I couldn’t believe how hard they worked to find me a truck at the price I wanted. The whole experience was great. No pressure and no surprises at the end. More

Preventive Services plus extra request From the time of arrival I was greeted and promptly assisted for my appointment with Kim, my usual Service Advisor, as requested when making it. I rea From the time of arrival I was greeted and promptly assisted for my appointment with Kim, my usual Service Advisor, as requested when making it. I really like this, but in a pinch or if necessary, another advisor is more than capable to provide the attentative and service I needed. Have been a customer of Butler Chevrolet for many years, including prior to them moving from Crestwood on Watson Rd, and have recommended them to everyone. Note: need to also mention that another man, sorry can't remember his name, also got involved and was absolutely great as well!! More

Frustrated by Incompetence Greg, the service advisor and the technicians did a good job and the sales manager Tim Rhame made the experience tolerable. That being said, the p Greg, the service advisor and the technicians did a good job and the sales manager Tim Rhame made the experience tolerable. That being said, the people they have scheduling the service appointments are TOTALLY INCOMPETENT! I showed up for my scheduled appointment and was told that they would not get to my Equinox for a day or two because they were "backed up". Needless to say I was shocked by this and the flimsy excuses did not help. More

GREAT Prompt service and courteous staff, made it easy. Great experience would definitely recommend Jim Butler service center. Same great experience I had w Prompt service and courteous staff, made it easy. Great experience would definitely recommend Jim Butler service center. Same great experience I had when buying my truck. More

Lack of Communication Was not happy with service at this location. My truck sat up at dealership for 4 days until someone finally did something about it. Had to end up call Was not happy with service at this location. My truck sat up at dealership for 4 days until someone finally did something about it. Had to end up calling the Linn location and they had to pick my truck up from Fenton and drive it to Linn so they could fix it. Would highly recommend the Linn location, but not impressed at all with Fenton More

Great Fuzz (Bill) helped us find what we were looking for and made the purchase go smoothly. We recommended Jim Butler and Fuzz to our friends and they als Fuzz (Bill) helped us find what we were looking for and made the purchase go smoothly. We recommended Jim Butler and Fuzz to our friends and they also made a purchase. More

Great experience Everyone was so helpful in helping me to get my new car. They were very friendly and helped me every step of the way.I loved the service Everyone was so helpful in helping me to get my new car. They were very friendly and helped me every step of the way.I loved the service More

Great people to work with! Dave did a great job to get me out of my old lease and into a brand new vehicle. I would definitely recommend them for your next purchase. Dave did a great job to get me out of my old lease and into a brand new vehicle. I would definitely recommend them for your next purchase. More

Waste of my time I brought my 2019 traverse in as the left tail light has condensation in it. When I checked in I was told this was most likely something GM would cove I brought my 2019 traverse in as the left tail light has condensation in it. When I checked in I was told this was most likely something GM would cover on my bumper to bumper. Being it was a warm sunny day there was little to no condensation in the tail light. Searching through my phone of a picture of how it looked on a bad day the service rep said he could see some condensation in there and that’s all he needed. After waiting almost 2 hours with my three year old. I come back to hear that GM says that there is an allowable amount of condensation. Well that may very well have been the case on that particular day but it is not the case all the time. After finding the picture and showing the representative I was basically told there was nothing I could do besides call GM myself or go back to Jim Trenary. Bottom line is I came to Jim Butler because you guys have always had great service in the past. This visit was far from great service and I can say I will not be back. More