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Jim Butler Chevrolet

Fenton, MO

4.3
7,619 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,619 reviews

April 07, 2019

third time to early to see if the problem is fixed. I hope that it is I am tired of the trips over to fix it. Mike is nice and says the right things but it seems More

by customhomes.skyline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
Apr 08, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us. We understand your frustration when multiple problems go wrong and we hope your truck is fixed this time as well. If you have any further problems here at the dealership, please reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017 so she can try to correct the situation as quickly as possible.

April 06, 2019

Horrible Have had issues with my car since I got it. They never honored any warranty I was told I had not addressed my issues. I will never buy from or recomme More

by Dissatisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Darr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gray
Apr 08, 2019 -

Jim Butler Chevrolet responded

As a single female working for this dealership, your feedback is especially concerning to me. I would sincerely appreciate the opportunity to look into this situation further and do everything that I can to turn around your impression of our dealership. However, without providing your name, I don't have a way of contacting you or finding out more information. Please reach out to me at theresa@jimbutlerchevrolet.com or 636-717-3017 so we can discuss. Respectfully, Theresa Kuehnle Customer Experience Consultant Jim Butler Chevrolet - Fenton

April 06, 2019

Satsified customer Organized and well managed experience. Friendly and helpful assistance. Very satisfied with service. Made my appointment online, user friendly. Drop More

by jeanlo22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier and person who answers phones. , Mike Johnson
Apr 08, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

April 06, 2019

Service help Kim my service advisor was very very helpful answered all my questions what a great employee Returned all calls promptly knows her stuff tell K More

by lsstancic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2019 -

Jim Butler Chevrolet responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us- and we agree, Kim is truly an asset to our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

April 06, 2019

slow service the dealership is slow almost as they overbook appointments and when you arrive you usually wait 15 to 20 minutes before a service adviser talks to yo More

by lefty300800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback. We're sorry your wait was longer than normal for your visit with us. We do appreciate your patience and we're glad our staff took great care of you otherwise. We are constantly working to improve on our wait times for service and we hope you are able to see that for you future visits with us.

April 04, 2019

Great customer service Walk in the door and you are greeted by a professional courteous staff. Great atmosphere on the sales floor. Knowledgeable, personable group of indivi More

by steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Gray
Apr 04, 2019 -

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation! We're so glad that our whole team took great care of you and got you the car you wanted at the price you needed! We look forward to working with you again next time!

April 04, 2019

Fresh start Jim Butler dealership worked fast and diligent to get us the car we needed. Tony worked well with us. He was funny, laid back and understanding. He di More

by whitney5112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2019 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that Tony got the recognition he deserved. Hope to see you again in the future!

April 04, 2019

Eric and his team at Jim Butler Chevrolet go the extra mile. Jim Butler is the only place to go when your looking to purchase a car! The friendly and inviting staff treat you like family while assisting you in y More

by alycia.0812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2019 -

Jim Butler Chevrolet responded

Thank you so much for your kind words and your repeat business! We're sorry to hear that your old car got rear ended and we hope you are okay. We are very glad Eric and the rest of our team took great care of you and got you a great SUV, though! We're always here to help. Safe travels!

April 04, 2019

Super!! Fast, efficient, and friendly Our 2017 Chevy Cruze developed a slow leak in a tire I stopped by Jim Butler without an appointment to see if they could fit us in for a repair. The s More

by bcforbes
Customer Service
Recommend Dealer
Yes
Employees Worked With
Service Adv. Bill Timmons
Apr 05, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

April 04, 2019

Best experience ever. The team at Jim butler couldn’t have been more ready to help me find a new car. I would recommend them as my first and only choice to buy a car from. More

by PPENNELL1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Sparks
Apr 04, 2019 -

Jim Butler Chevrolet responded

Fantastic! Thank you so much for your positive feedback! We’re very glad to hear that our team was able to ensure that you had such a great experience with us. We hope you enjoy your new car for many years to come!

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