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Jim Butler Chevrolet

Fenton, MO

4.3
7,685 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,685 reviews

April 25, 2025

Pleasant experience, staff are friendly & very helpful, service was done in a timely manner, waiting area was clean & organized More

by joan.bommarito
Recommend Dealer
Yes
Employees Worked With
Raymond Huffman Amanda Dennison
May 01, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

April 24, 2025

Took 2. 5 business days to complete diagnostic, grease the front end, and then balance and rotate tires. This was after waiting 2 weeks for an appointment. More

by eric.r.grundmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown, not listed.
Apr 28, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize if your appointment time wasn't properly explained to you. If a vehicle needs to see a journeyman technician for diagnostic, we normally quote 24 to at times 72 hours. Our records indicate that your vehicle was checked in on 4/16 and checked out on 4/18. Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

April 24, 2025

Lied about how long it would take, gave a crappy rental, didn’t have a rental at First when an appointment for it was made!!! Don’t call back or give out correct info More

by turnerm2313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doug Darr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Jim Butler Chevrolet responded

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. We understand your frustration regarding the rental process and the communication issues. We strive to provide accurate information and timely service, and it's clear we fell short in this instance. Your feedback is invaluable in helping us improve our services. We are taking steps to ensure better communication and availability of rentals in the future. In an effort to help restore your trust in our business we have added 2 free oil changes to your account. If you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

April 24, 2025

Ian was extremely good I’ll say excellent I sure called him enough times to help me he went beyond and went so far as to take my old license plate off my trade in I truly appreciate him and the Jim Butler More

by AUBREYWORLEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2025 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 24, 2025

Everything went as it should. Work was completed in time and Kim was friendly and called when the work was complete. More

by kurts1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2025 -

Jim Butler Chevrolet responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 24, 2025

Dealing with Colin on my 2025 Chevy was easy to work with and he has checks in a few times since my purchase to make sure I still liked the truck and to make sure I didn’t have any questions. More

by KKREGER2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin
Apr 27, 2025 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

April 24, 2025

Everyone was great to work with and very courteous, love the bed liner and running boards they installed. More

by ttnt2u55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2025 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We're looking forward to your next visit with us!

April 24, 2025

The lady at the payment window needs a new job , something nowhere in the vicinity of customers . Not the lady named amanda , it's the other lady- Karen is her name i think lol More

by pdclements8970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Neither names are listed below . I also don't see Daltons name on the list , that guy deserves a raise and should be training the rest of your staff on how to treat people like people
Apr 27, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize if the person at the checkout window earned us this one star. We would like to address your concerns. If you would reach out me directly at 636-717-3041 to provide additional information, we would really appreciate it.

April 24, 2025

I was very happy with the team and the work done especially the driver that drove me back and forth. More

by lmjmbm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The driver who brought me home and picked me up and took me back to pick up my car. I can’t remember his name. He drove the green car.
Apr 27, 2025 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

April 24, 2025

Mr Ries listened to what we are looking for and desires to have. It was really good to have him as a decent salesman. More

by myercanoe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2025 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Butler Chevrolet, INC.! We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, INC.

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