Jim Butler KIA

Great Pre-Owned Experience If you found the car you want, and it is at Jim Butler, Kia, and you happen to work with Doug in Sales or Justin in Finance, STOP and look no further. If you found the car you want, and it is at Jim Butler, Kia, and you happen to work with Doug in Sales or Justin in Finance, STOP and look no further. A GREAT TEAM who did not waste our time nor promise what they could not do! One of the best Car Buying experiences I have had! Way to go Jim Butler Kia and Doug and Justin! TOP KNOTCH! More

Doug was polite, professional and personable. We had a minor disagreement on some post-sale items which required the involvement of the used car sales manager and some patience as Doug navigated the prope minor disagreement on some post-sale items which required the involvement of the used car sales manager and some patience as Doug navigated the proper channels, but he held true to our agreement. In the end we were satisfied with the vehicle we purchased and the repairs we agreed on. Nice Pashos, used car sales manager, became involved and wasn’t overly helpful to the resolution of some issues. His focus on bottom-line over solutions provided limited avenues of resolution for both parties. I understand it’s a business, but there were several alternative solutions that weren’t explored due to his stance of “we’re losing $X already because this deal was so good for you and so bad for us”. On a side note, we didn’t challenge the price. We agreed to the advertised price without any negotiation. Venisha Thomas, service department, could not have been any more pleasant to work with. She was upfront, honest, and incredibly understanding of the situation. I cannot say enough good things about her role in resolving the issues we encountered. Keith Sutton, service department, was also incredibly polite and helpful. While I only worked with him in a limited capacity, I’d gladly work with him again should the need arise. Justin Johnson, finance, was helpful, but a bit pushy when we rejected the extended warranty and additionally priced services after the sale. I’m sure up selling is incentivized/encouraged, but I shouldn’t have to explain my reasoning when I decide against an additional option. More

We had a great experience with Doug and Jim Butler Kia. The staff was attentive and the car was a great deal.. Doug walked us through every step which was nice as first time car buyers. We were able to ge The staff was attentive and the car was a great deal.. Doug walked us through every step which was nice as first time car buyers. We were able to get in, pick our car, and drive it home. More

Had an awesome experience here. Very kind and they don’t hassle you non stop. They also pulled all the stings to get us out of there with the car we wanted. hassle you non stop. They also pulled all the stings to get us out of there with the car we wanted. More

This is the second car I have bought from them BEST experience EVER! Cheryl was very informed and was able to me me the deal I wanted. experience EVER! Cheryl was very informed and was able to me me the deal I wanted. More

Absolutely amazing dealership. They did everything they could to get me in the car I wanted with the payments where I wanted them. The employees are extremely nice and knowledgeable. They made my experienc could to get me in the car I wanted with the payments where I wanted them. The employees are extremely nice and knowledgeable. They made my experience of buying my first car so easy. Thanks Terry, Justin, and Annie for all your help! More

I went into Jim Butler Kia after having an awful experience with my last dealership over the past couple months. I was ready to get out of my Chevy and into something different because of it. Jaclyn experience with my last dealership over the past couple months. I was ready to get out of my Chevy and into something different because of it. Jaclyn Allison took great care of me and made sure I got in a vehicle that I would love and would be safe for a brand new baby! I absolutely love my Kia Sorento and feel very safe having a newborn in the car. Jaclyn made the whole process very easy and smooth and made sure I got the best deal possible. More

Excellent service, very friendly and helpful staff at all times. Very grateful for this help. The best place to buy my first car. 100% recommended. times. Very grateful for this help. The best place to buy my first car. 100% recommended. More

Cheryl always goes above and beyond, as did Jim Butler Kia. Having just received a total loss notification from my insurance co. and an untimely bout of pneumonia, which kept me on 3 days of bed rest, eve Kia. Having just received a total loss notification from my insurance co. and an untimely bout of pneumonia, which kept me on 3 days of bed rest, everything was handled by cell phone and internet and completed in one weeks time. Cheryl and I spoke frequently and I shopped online and built the details for my car, then let Cheryl do the work. Due to the particulars for my vehicle, none were around in the immediate STL area. An easy fix!!! They looked, found it and went to get it. The amount of time actually spent at the dealership was probably no more than 3 hours (total) in two days. Upon delivery (part of those 3 hrs) Cheryl went through the features of my new vehicle and sat kindly while I set some radio presets. I had been in a rental for 3-1/2 weeks without MY radio!!! Without MY Apple CarPlay!!! I didn’t realize how much those extra features meant to me until they were gone. But all is good again. I have a new Kia. I went with the Sportage AWD because STL weather is a tricky thing and I firmly believe that heavier body style is what took the brunt of being hit by a heavier vehicle. It was sad to see my previous car go, having had it only 6 months, but I have a new 2020 Kia and it is fabulous! Cheryl, Justin and Annie did great!!! Everyone, who I’m not mentioning behind the scenes, did great. Thanks, Jim Butler Kia! (3x Kia owner!!!) More

exceptional company I have dealt with many auto companies, but Jim Butler is the best. People were courteous knowledgeable and listened to what you were wanting to buy. W I have dealt with many auto companies, but Jim Butler is the best. People were courteous knowledgeable and listened to what you were wanting to buy. We felt no pressure and the sales associate (Jacklyn Allison) explained things and gave great service. Very organized andd very customer oriented. More